Posts by KingDog

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KingDog
Envato team
says

We do :D

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KingDog
Envato team
says

My apologies, and the reason I don’t wade into license threads any more :)

Currently you need one license per main domain. If you run multiple subdomains within one domain, you only need one license. If you are running multiple sites on different domains, you’ll need one license for each site.

6359 posts
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KingDog
Envato team
says

Moved to Global Off Topic

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KingDog
Envato team
says

So when a refund is granted, it doesn’t come across as a “Sale Reversal”?

Correct. The only time a sales reversal will show up is when it’s an unauthorized transaction. So even if a customer legitimately purchased a file and then latter didn’t want it and went and denied the transaction with PayPal, that would still not come across as a sales reversal.

6359 posts
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KingDog
Envato team
says

Please remember that a customer asking for a refund would never be classified as a sales reversal.

Please see this Knowledgebase article What are Sales Reversals.

A sale reversal is a transaction that has been reversed by a payment provider (PayPal, Moneybookers/Skrill or credit card provider) due to unauthorised activity on the credit card, PayPal or Moneybookers account. Transactions are reversed when the payment provider detects unauthorised activity on the purchaser’s credit card, PayPal or Moneybookers account. The payment provider investigates the account activity, makes an internal determination, and reverses the funds. They inform Envato Marketplace staff of this action, and we update the author’s statement to reflect the reversed transaction.
6359 posts
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KingDog
Envato team
says

We didn’t ban your comment. As a new poster the antispam system will sometimes flag a post by mistake. Thanks!

6359 posts
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KingDog
Envato team
says

A note Piracy discussions in the forums

Please do not post any threads discussing or link to piracy and/or warez sites. These do more damage than good and will be locked or disabled.

Report any copyright, piracy, or warez violations to Envato Support, and see the Knowledgebase for info on Copyright Support.

6359 posts
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KingDog
Envato team
says

Please see this thread for all the details about sales reversals – http://graphicriver.net/forums/thread/update-dealing-with-reversed-purchases-/96939

Thanks!

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KingDog
Envato team
says

Huh? When i applied i didn’t need to answer a quiz. I only had to upload my portfolio.

There used to be an author quiz but we don’t use one any more :)

6359 posts
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KingDog
Envato team
says

For more complex licensing questions it’s always best to open up a Support ticket – http://support.envato.com/ Thanks!

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