Posts by KingDog

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
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KingDog Envato team says

None of the items sold here are exclusive to a single buyer. That means you can sell any item as much as you like. No single buyer will have exclusive rights to a logo, for example. Hope that helps :)

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Hello :) While is certainly never fun to have a DMCA filed against your item, your correspondence should always go through the Support ticket as we are not able to address DMCA issues on the forums.

As for your idea of removing and then resubmitting the item, we would advise very much against doing that as it could result in your account being disabled. Please see our Knowledgebase for more information. In particular:

Please note that once you delete an item you cannot change your mind, and the marketplaces do not allow authors to re-upload previously deleted items.

Thanks!

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Hello :) Here’s some instructions on our Knowledgebase on how to upload the right folders. You can also just download the installable files from your Download page – http://themeforest.net/downloads

When you click on the big green download button, one of the options will be to download only the installable WordPress files.

Hope that helps :)

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

We have extensive information about the DMCA process on our Knowledgebase.

Please note:

You should be aware that there are potentially serious consequences to filing DMCA notices, particularly inaccurate ones. Obtain your own legal advice as necessary. Don’t make false claims, as these could result in penalties for perjury, legal damages or other legal consequences.
5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
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KingDog Envato team says

Hello :) Sorry to hear that. Support will be responding to your ticket as soon as they can with more details. As we’re not able to provide account support via the forums, please continue to go through the support ticket you’ve opened. Thanks!

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Heya guys. We’ll get the smart people to check into it :) Thanks!

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
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KingDog Envato team says

Looking better :) You’ll also need to remove the Envato name and logo from your background image. Thanks!

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Hello :) If you haven’t done so already, click on that item’s support tab for more information on how to contact the author for troubleshooting information.

If the item is not functioning as described you will need to open a Support ticket and describe the situation in as much detail as possible. They will be happy to look into the situation for you. We’re not able to provide item or account support via the forums. Thanks!

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

For clarification, you cannot use Envato trademarks,names or logos in any apps, products or items you develop :)

Please remove our logo and any reference to our name. You are welcome to reference our API as detailed over at Envato Extras. Thanks!

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Moved to >> ThemeForest Item Requests :)

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