Posts by KingDog

cyberzu said
Can I try again to upload my portfolio?

Go ahead

Feel free to check out some of the sales notification apps at Envato Extras

I’ll let the Devs know. Thanks!

For those having connectivity issues can you post the time of day and description of what you are experiencing? The Devs will want to investigate. Thanks!

It was probably a test run and an exceptional case

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Locking old thread to prevent confusion.

groupp said
@kingdog, you are forum only staff right?

I’m on the Community team so we do a lot outside of just monitoring the forums. However, we do work hand in hand with the Support team and we draw their attention to many of the support issues we see on the forums.

Parallelus said
I have to agree with the others about pre-selected answers being a bad idea. It leads the person to an answer. You’re going to get much more useful responses from just a text area. However, I also know it’s a lot easier to just generate a statistic from the answers chosen in that select and make some nice graphs. You guys probably love pretty graphs around the office. I know I do.

You touch on probably the biggest reason we have to have some pre-selected answers. It makes it exponentially harder if we just have a fill-in-the-blank box and we have go through each and every response to determine which category it falls under. To quote an Internet meme “Ain’t nobody got time for that!”

And thanks for your feedback so far. I’m sure Justin is going to enjoy reading through all the responses.

Support has been really banging away on the tickets and we’ve brought on a bunch of new Support staff. In fact, I don’t believe I’ve ever seen the ticket queue in as good a shape in years So while it’s true we’ve had a very large backlog we’ve been working through, we’re getting on top of it now and you should see some big time improvement in response time for most tickets.