Posts by KingDog

5092 posts
  • Envato Staff
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+8 more
KingDog Staff says

There is a small issue that the Devs are checking into :) Thanks!

5092 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Thread Locked >> Double post

5092 posts
  • Envato Staff
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Hey guys :) Would you be able to open up a Support ticket for your issues, if you haven’t done so already? Please be as detailed as possible with your actions and the errors you’re getting. Support will be happy to investigate. Thanks!

5092 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Just noticed at the front page two items with $0 price. Is that extreme case of “summer sales”? :D

What a deal! :P

I’ll let the Review team know about it right now. Thanks for letting us know!

5092 posts
  • Envato Staff
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
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+8 more
KingDog Staff says

The homepage has been needing some love and is one of the ongoing projects that we’ve been working on :)

5092 posts
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
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+8 more
KingDog Staff says

+1000 but meanwhile I think none of the STAFFs and DEVs hear what we (the community) suggest as long it does not fit exactly in their roadmap.

We hear :D We may not be able to implement everything that is suggested or maybe not as quickly as we would all like, but we definitely monitor and record all your feedback and suggestions. There are several projects ongoing that are directly related to feedback and suggestions we’ve received on the forums. Including our recently launched personal licensing.

So keep them coming!

5092 posts
  • Envato Staff
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  • Has been a member for 4-5 years
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Have you opened a Support ticket yet? http://support.envato.com/

It’s always best to open a detailed Support ticket so the Devs can investigate the situation quicker along with your help. The Devs don’t really hang out on the forums looking through the threads for troubleshooting problems, but they will be more than happy to work through an issue if a ticket is submitted. Thanks!

5092 posts
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  • Bought between 50 and 99 items
  • Canada
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KingDog Staff says

FinalDestiny’s comment is correct, and was no doubt provided by the Support team. Even though a buyer may request a refund they can still provide feedback on the product. This is all in line with the buyer’s experience and is within our community guidelines. Thanks!

5092 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Sorry for the wait :) Support will be replying to your ticket as soon as they can. Thanks!

5092 posts
  • Envato Staff
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  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Tweeting Support has never been the recommended or desired method for getting Support. In truth we’d prefer not to try and jump the queue at all :)

I believe it’s become popular because of the backlog of tickets and our old support ticket system’s way of inefficiently handling the order and importance of tickets. With our new ticket system we’re very much hoping to run the entire process through the single system rather than suggesting that users need to reach out using social media channels.

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