Posts by KingDog

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KingDog
Envato team
says

As with every image in your items, you need the express permission of the copyright holder before you can use it. Please see this Help Center article for more details on what assets you can use in your items. Thanks!

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KingDog
Envato team
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For all the information around the Sales Reversal process, please see our Help Centre. Thanks!

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KingDog
Envato team
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Yeah I don’t think that’s right :) If you haven’t already, please open and Help Ticket and they’ll be happy to investigate for you. Thanks!

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KingDog
Envato team
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Hello :) As it’s a bit of a different situation, you’re best to ask through a Help Ticket. They’re the license experts :D Thanks!

6839 posts
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KingDog
Envato team
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Sorry to hear about potential purchase issues. When you encounter or get reported a bug in the purchase process, that’s definitely something we want to investigate, but to be able to do that we need as much of the following information as possible:

- what item you (or your buyer) were trying to buy (item name, ideally ID number in the URL and/or author username)

- what account you (or your buyer) were trying to buy it from (username)

- approximate date and time (with timezone, the more precise the more likely we’ll be able to track down what happened)

- what error you were getting (a screenshot is even better)

You can send your reports to https://help.market.envato.com/hc/en-us/requests/new

Don’t hesitate to send us the reports anyway even if you got it working after several attempts. Just like you, we don’t want anything getting in the way of buying things on Market. Thanks!

6839 posts
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KingDog
Envato team
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+1 – it’s about time for a change. Let’s try and make this the most +1 replied to thread in the history of Envato please everyone. See if we can eventually get noticed.

I’m not sure why you think that we haven’t noticed or recorded your feedback on this issue? It’s not possible to reply to every single request with a comment that we’ve seen it, but please be assured that we are well aware of almost every issue that has been brought up on the forums, including this one.

There may be plenty of reasons that we haven’t introduced a feature or made a change, and we think and plan out every one that we do, particularly ones that have a huge market impact like price changes.

I can understand some of the frustration, but please don’t try and paint us with a brush that we never listen. We have to constantly think about both sides of our market, and yes that means sometimes we have to do things that favour buyers over authors. But that certainly doesn’t mean we’re not listening or haven’t thought about, discussed and researched things before hand.

Thanks!

6839 posts
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KingDog
Envato team
says

Thread Locked >> Calling out items, users or staff

Please do not call out items,users or staff on the forums. As per our Community Guidelines:

Please respect your fellow users, staff, and moderators. We are all part of a community and you are expected to treat all users in a professional and respectful manner.

Thanks!

6839 posts
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KingDog
Envato team
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Heya. With any site bugs please open a Help Ticket and describe the bug in detail. Thanks!

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KingDog
Envato team
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This thread has been locked >> Copyright Discussion

While we really appreciate the intention of such matters being quickly posted/discussed in the forums, we politely ask that any/all copyright infringement related issues be reported directly to Envato Help Centre

Please also see our Help Centre for more information on copyright. Thanks!

6839 posts
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KingDog
Envato team
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Hey guys. If the idea is good enough it will be placed on our wish lists. No need to bump threads :) Thanks!

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