Posts by KingDog

5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Tweeting Support has never been the recommended or desired method for getting Support. In truth we’d prefer not to try and jump the queue at all :)

I believe it’s become popular because of the backlog of tickets and our old support ticket system’s way of inefficiently handling the order and importance of tickets. With our new ticket system we’re very much hoping to run the entire process through the single system rather than suggesting that users need to reach out using social media channels.

5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

This thread has been locked >> Copyright Discussion

While we really appreciate the intention of such matters being quickly posted/discussed in the forums, we politely ask that any/all copyright infringement related issues be reported directly to Envato Support

Please also see our Knowledgebase for more information on copyright.

5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

They don’t have a forum, but they do have a Support and Bug Report form – http://studio.envato.com/contact?ticket%5Breason%5D=Customer+Support+Request

:D

5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Adult items and content are not permitted on the site. Thanks!

5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

I never sleep :D

This thread has been locked >> Copyright Discussion

While we really appreciate the intention of such matters being quickly posted/discussed in the forums, we politely ask that any/all copyright infringement related issues be reported directly to Envato Support

Please also see our Knowledgebase for more information on copyright.

5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says
5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

This thread has been locked >> Copyright Discussion

While we really appreciate the intention of such matters being quickly posted/discussed in the forums, we politely ask that any/all copyright infringement related issues be reported directly to Envato Support

Please also see our Knowledgebase for more information on copyright. Thanks!

5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

This thread has been locked >> Copyright Discussion

While we really appreciate the intention of such matters being quickly posted/discussed in the forums, we politely ask that any/all copyright infringement related issues be reported directly to Envato Support

Please also see our Knowledgebase for more information on copyright. Thanks!

5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

For that upload_max_filesize php error, you may want to talk to your web host about. I had the same error and needed to get my web host to increase my upload size – http://wordpress.org/support/topic/import-large-wordpress-xml-file?replies=6#post-721905

Hope that helps :)

5093 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Author support is one of our major focuses this year. We’re taking a close look at every aspect including how we inform buyers before and after the sale. Hopefully we can get some stuff together with your help that will address some of the things you’ve mentioned. Thanks!

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