Posts by KingDog

6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello. Have you tried clicking on that item’s support tab? It can be found here.

Please follow the instructions provided in the link above to interact directly with the author, where they may be able to point you in the right direction. Thanks!

6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

This thread has been locked >> Copyright Discussion

While we really appreciate the intention of such matters being quickly posted/discussed in the forums, we politely ask that any/all copyright infringement related issues be reported directly to Envato Help Centre

Please also see our Help Centre for more information on copyright. Thanks!

6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hey guys. We can only really deal with these things through the Help Center, as you can understand, talking about DMCAs in an open forum isn’t possible.

If your other ticket is unavailable, can you please open up a new on here? The Help Team should be able to search and reference your previous ticket. Thanks!

6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Are you using a download manager or something similar? That has been known to cause issues with the download cap. We recommend not using one.

Please open a Help Ticket and the team will be happy to reset your download cap so you can re-download the item. Thanks!

6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello :) Your Statement page should have all of that information – http://photodune.net/statement

Thanks!

6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello :) I’ve seen that happen for some users during different header announcements in the past. I’ll pass it on and see if there is something that can be done. Thanks!

6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says
6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

The Review Team tells me they still require that a offline version be included in the download. I’m not aware of any changes to that requirement.

Thanks!

6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello. Have you tried clicking on that item’s support tab? It can be found here.

Please follow the instructions provided in the link above to interact directly with the author, where they may be able to point you in the right direction. Thanks!

6640 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

This thread has been locked >> Copyright Discussion

While we really appreciate the intention of such matters being quickly posted/discussed in the forums, we politely ask that any/all copyright infringement related issues be reported directly to Envato Help Centre

Please also see our Help Centre for more information on copyright. Thanks!

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