Posts by KingDog

6717 posts
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KingDog
Envato team
says

With the highest respect to you KingDog this was the second report of this kind today I think its enough for someone to react without the need of sending a ticket, those usually take quite long to get a reply.

As you can no doubt understand, we need to go through a Help Ticket when dealing with private details like a user’s purchasing account information. That’s just not something we’ll look at in the forums. Thanks!

6717 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says


Not sure if this was asked already but will change something for already done purchases? For example if a purchase had been made more then 6 months ago?
Still need an answer on this.

Please see this article or the answer already in this thread. Thanks!

6717 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

Sorry to hear about potential purchase issues. If you haven’t done so already, can you can send your reports to our Help Team here – https://help.market.envato.com/hc/en-us/requests/new

Just like you, we don’t want anything getting in the way of buying things on Market. Thanks!

6717 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

Sorry to hear about potential purchase issues. When you encounter or get reported a bug in the purchase process, that’s definitely something we want to investigate.

You can send your reports to https://help.market.envato.com/hc/en-us/requests/new

Don’t hesitate to send us the reports anyway even if you got it working after several attempts. Just like you, we don’t want anything getting in the way of buying things on Market. Thanks!

6717 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
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KingDog
Envato team
says

It’s always difficult in a creative space when you’re looking to transfer works between two parties. The original creator will almost always be in a better position to support their own work and buyers of that product are expecting that kind of knowledge. For me, there is a real risk when transferring or purchasing another author’s work that the new owner will have no clue how the item works :)

6717 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

Hey guys. Please do not call out items,users or staff on the forums. As per our Community Guidelines:

Please respect your fellow users, staff, and moderators. We are all part of a community and you are expected to treat all users in a professional and respectful manner.

If you want to get feedback on your items, please open a new thread in the Item Discussion forum.

Thanks!

6717 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

Hello :) For that you’ll want to open up a Help Ticket. The Help Team will be able to let you know what is and isn’t possible for name changes. Thanks!

6717 posts
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KingDog
Envato team
says

Would like to know why my comment with the entry was removed.

There’s some uncertainly about the ability to offer a backup service like that and if it’s in line with our terms of service. The Help Team will need to investigate it a bit more :) Thanks!

6717 posts
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KingDog
Envato team
says

Hello. Have you tried clicking on that item’s support tab? It can be found here.

Please follow the instructions provided in the link above to interact directly with the author, where they may be able to point you in the right direction. Thanks!

6717 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

Sorry I’m not sure if I understand what happened :D Your best option is probably to open a Help Ticket and explain the situation. Thanks!

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