Since I couldn’t find any topic related to this, PLEASE STOP WITH THE DAMN BANNERS AND OFFERS, are you guys trying to find money for the winter holidays? What the hell? For the past month we’ve had banners all day long, no surprise our sales are so down
Yep, is off-toopic but I woke up seeing this new bright hosting banner on top of the marketplace…. c’mon guys…!!!
Back in-topic: don’t make sense to consume my great Logitech backlighted keyboard until we don’t have more details and precise answers. Stewboon with last question is just the man trying to calm down people at concerts while they’re waiting the main performer that is late
But in the end, I’d like to know a bit more from Envato. See more cooperation or at least be aware of what they are thinking/changing/deciding.
We are speaking from 48hrs like fishes in an aquarium but things are starting to get repetitive and we talk to each other without having the “acquarium holder” in the debate.
We already raised a billion reasons to do/ not to do things. I really thing the discussion should be closed as least until we don’t have news. Speaking against a pixels wall isn’t productive, nor helps this situation.
I really think Envato is going to decide its future with this. Then, it really should be active. Polls, stats, precise plans, a sort of roadmap (e.g. in a month we’ll post precise infos, for the moment we close, stay calm)
Is absurd to lanch the bomb, create anxiety and write a post once a day while we are wasting our keyboards on guesses. Just be active on this, at least on this.
Dream-Theme saidThat’s exactly what i said too. I was actually whoa guys what’s with the tragedy. After reading every single post, maan.. such constructive feedback and lots of opinions that i didn’t even thought of. Big like for this community for being involved in this debate/negociation/brainstorming .
Well, my first reaction was “Mandatory support? Ah, OK – we do it anyway”. That was before I started to think about long-term consequences.
Bingo! Exactly my same thought.
I have an average waiting time of less than 15 hours (also on WE, and I’m on my own) and I love to stay in touch with my customers and help them. Then at the beginning I said “well, some rules to clean the market, I already do it and much better”.
But here point is our overall freedom, specially on the psychologic side. I don’t like to be forced doing something and as has been described, this is going to be a real worsening for the market.
@Leokoo: I can also agree with you: past licenses were lifetime and should be maintained, but if Envato (yes, I speak for Envato interests.. depending by me, I’d continue with current formula) wants a new revenue, that is the way.
I don’t mind 6 months/a year, don’t think customers would bug me forever just because they have limited support. They just buy and want items to work immediately for their projects. But there must be a limit to incentivate authors to improve items.
Last but not absolutely least: you are talking about subjects that are standalone markets with own rules. Here we’re talking about Envato authors, taking 50/70% of item prices and that from Dec 1 will be forced to do something to stay in the business. Is a completely different speech
But yes, if I have a plugin for sale on CodeCanyon, and it keeps selling 30-100 over units/month, I will still update it and have more features. This wouldn’t cost my existing customers a cent, and so it wouldn’t be fair to charge for updates.
However, if they need support, or even worse/better, support, then support should be charged. But in the same way, bug reporting should be rewarded. After all, if a customer helps me find some fatal error, or software bloat or resource hogging with my plugin, and shows me where I could improve, shouldn’t I thank him for his help?WPMU Dev has done this by rewarding precious contributors to their website with lifetime licenses for their entire suite of products.
Is everything about time. I released a couple of huge updates in last 2 months and it costed me 3 weeks for each item.
Apple’s (old) strategy on this side is ideal: free minor updates and if you want the major one, you need to pay (a sort of OS service pack). Plus items price has changed a lot in these years.
A 2012 customer gets every feature of current items that (on codecanyon) might cost also 8$ more. If Envato want to add a new cash revenue, this is the way to go: every 6 (?) months you can purchase a pack for updates and support. Is quite logic IMHO
@TF authors: guys you are speaking on the 50/60 bucks price of a theme. But are you aware that on Codecanyon we have to support something costing 12/20$??
Not everyone is going to have hundreds of dollars in his pocket after 10 sales, don’t complain too much on this side
LCweb saidOur draft definition of “support” (as mentioned in Collis’ post) definitely does not include anything “premium” like customisation work. That would be horribly unsustainable for authors, which is the exact opposite of what we’re trying to achieve
As said to Doru, I stopped performing customizations 2 years ago since support + development already took my whole time. Envato can’t force me to do that, then they must be optional.
Thanks for the reply Justin. But then what do you mean with premium packs?
There will be surely an option to extend support period, and I’m ok with it, but what you’re thinking to add as option?
Finally @Collis: I’d really like to know how did you make the stat on customers percentage asking for support. 80/20 is absolutely wrong. I think that at least 40% asks for support or at least some info about improvements/customizations, specially if you have a good system and provide support fastly! (e.g. me)
This is the basic point for the whole support-system speech. Be careful to not underestimate how much we work, while you guys project changes.