Most are simple yes. Stuff like “help I cannot install the theme”. Sometimes if people request a small 5 minute CSS change I ask them to pay for priority support and do the tiny change for them. A few business buyers pay for priority support each time just to get a quick reply.
Thanks for the feedback! Though mine are PHP Applications, I get a ton of Support Requests and have been thinking about offering Paid Support as well. Most requests are simple installation errors, quick fixes etc.
I do not normally post these types of topics, but I had to make an exception for this…
Worked really hard to get this far, and wow it is nice to log in and see this!
Nothing to see here. Move along…