Posts by Luminary

71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says
Donate to the guy that does FontAwesome – Dave Gandy. I have bought him a few things from his Amazon Wishlist.
http://fortawesome.github.io/Font-Awesome/community/
71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says

Most are simple yes. Stuff like “help I cannot install the theme”. Sometimes if people request a small 5 minute CSS change I ask them to pay for priority support and do the tiny change for them. A few business buyers pay for priority support each time just to get a quick reply.

Thanks for the feedback! Though mine are PHP Applications, I get a ton of Support Requests and have been thinking about offering Paid Support as well. Most requests are simple installation errors, quick fixes etc.

71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says

I’ve found people are willing to pay $8 for a priority support ticket.

Wow only $8 for Priority Support? Seems a bit low to me.
dtbaker can I ask how long (time) you spend on each priority support request on average? Are most requests simple/quick to complete?

Thanks! :)

71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says

I do not normally post these types of topics, but I had to make an exception for this…

Level 6

Worked really hard to get this far, and wow it is nice to log in and see this!
/cheer!

71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says
And the final entry…

Morning Web

Morning Web 1920×1440 | 1920×1080 | 640×960
71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says
The fourth…

Red Oak

Red Oak 1920×1440 | 1920×1080 | 640×960
71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says
Another entry…

Lotus & Bee

Lotus & Bee 1920×1440 | 1920×1080 | 640×960
71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says

Nothing to see here. Move along… :)

71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says

Another Entry…

Grandfather Mountain

Grandfather Mountain 1920×1440 | 1920×1080 | 640×960
71 posts
  • Helped improve Envato sites by detecting a security issue
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
Luminary
says

Updated, and everything is looking great! Thanks so much for this, I really appreciate it. :)

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