It just doesn’t make financial sense to offer so much support here. Of course, if someone has problems or there are bugs I always try to help. BUT it is not actually included in the price – I do it to be nice to my customers – but people should never expect it.
Customers on Envato seem to not realize that the products they are buying here are EXTREMELY cheap. Plus most authors only receive 50% of the price paid, then taxes and fees and you’re left with 1/3 of the price! Some of the guys making products on here have spent tens of thousands of dollars on education and training plus several years working and all that experience and skill goes into making these products.
Unfortunately marketplaces like this encourage this kind of attitude and “race to the bottom” in terms of prices and so many plugin authors feel they have to cut costs somehow therefore support goes from 24/7 to a couple of hours a week.
I use Workflowy.com for everything! Really simple list tool but so effective at keeping organized.
Hey guys, thanks for the responses. My preference is one off the shelf similar to: http://graphicriver.net/item/great-author-thumbnails/74080 though this isn’t quite what I’m looking for.
I’ll get in touch if I don’t find something like that, cheers!
Congrats on the red paw! Now for the next one…
I’m an author on CodeCanyon and so far have been self designing inline item previews, item thumbnails and so on. Which is why they look so bad!
I thought I’d ask here to see if anyone on the other marketplaces creates these things for Envato authors? Or are there any items that I can buy from one of the marketplaces which will help me? I really need to improve my item thumbnails the most, but also my author thumbnail and my item preview images.
Hah thanks fxdigital.
I actually just updated the product to include the coupon codes for ya! Download the latest from your dashboard and take a look
I can’t tell if it’s worse to get a 1 star from a random customer or if, like what happened to me, you get told directly by that customer they will give you a 1 star maliciously.
Surely, since I have the emails where he says this I can get that 1 star removed somehow? I know at the end of the day they don’t mean as much as a quality product and good customer service but it is still upsetting that people do this.
Haha Australia I wish But it is a shame, I was enjoying the full 5 star graphics and now I have a little bit of grey in that last star! No good.
On my Stripe payments plugin which so far everyone has given 5 stars and great email feedback.
One particular buyer has been emailing me recently complaining that the rate Stripe takes for payments is too high and asking me to change it?! I have zero control over what a payment processor charges and I explained that several times. He was furious, I’ve never had so many angry emails before but I kept calm and kept trying to help.
Anyway, he ended by blatantly telling me I was getting a 1 star review because I couldn’t help with Stripes commission rate. Just logged on now and there it is, 1 star review.
The review system needs to be fixed. Reviews should not be used as blackmail against authors. There needs to be some kind of comment associated with each rating an an option for authors to reply. Come on Envato, protect your authors better! We’re the one’s making you all your money after all.