It looks like your file was hard-rejected a few hours ago. You might want to check your email’s spam folder to make sure the notification email didn’t get held up there. If you cannot locate the email and need further clarification, please create a new support ticket. Our support staff will be happy to assist you and provide more information.
Just wanted to quickly clarify Jarel’s last point. Unfortunately our workflow is not setup to accept files over 1GB directly in review. If you feel you need to submit a file that’s larger than 1GB, you’ll need to submit a support ticket requesting permission. In that ticket, please include a link to a preview that we can watch and also include the total file size that you’d like permission to submit.
Please do not upload the item directly into the queue that’s over 1GB unless you’ve already been granted permission through the support process.
We’re happy to announce that we’re now officially supporting Element 3D v2.0 project files. You should all be able to see the new option that has been added to the “Requires” field. So please make sure to select the proper version when submitting any items for version 2.0.
There have been a few items that have been submitted before today’s release for 2.0 that we had to temporarily soft-reject. If you’ve had an item that’s been rejected purely for being a 2.0 project, please feel free to resubmit that project at any time.
The new policy which allows for 2 versions of any one file applies to both Stock Footage and Motion Graphics. So if you upload a 1080p version we’ll also accept one UHD version as well. It seems to have been left out of the Motion Graphics submission requirements article, but I’ll be sure to yell at the person responsible (it was me :P).
I’ll put in a request to get that information added to the knowledge base.
I literally just replied to your ticket . Unfortunately though, I reviewed the video myself and have to disagree with you about the faces visible in the shot. We do actually accept quite a lot of videos that are fast timelapses with blurred faces. The issue with your shot is that the faces were all very centralized and visible for more than one or two frames. So when the people turned towards the camera, it was on screen long enough that it was clearly visible that their faces had been blurred out. Causing the usefulness of the overall shot to be less.