Posts by MarkBrodhuber

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MarkBrodhuber Envato team says

Hey MotionArray,

There might be a bug or some other issue that’s causing the holdup, could you please file a support ticket and provide any details about your recent item that isn’t being displayed so we can look into it?

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MarkBrodhuber Envato team says

Hi Artem,

It looks like your file was hard-rejected a few hours ago. You might want to check your email’s spam folder to make sure the notification email didn’t get held up there. If you cannot locate the email and need further clarification, please create a new support ticket. Our support staff will be happy to assist you and provide more information.

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MarkBrodhuber Envato team says

I haven’t experienced any pages that load slowly, but I have noticed somewhat slower download speeds in general. This has already been reported in a few other threads and I’ve passed the report over to HQ so the devs should be looking into it shortly.

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MarkBrodhuber Envato team says

Hey guys, looks like it might be a bug. Someone previously filed a support ticket about the issue and I’ve instructed support to pass it over to the developers. So they should be on the case fairly soon.

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MarkBrodhuber Envato team says

I think the server might just be a bit slow today. I’m trying to download a file in the queue and I’m downloading at less than 1mbps which is extremely slow for me. This does happen from time to time, I’m sure it will clear itself up within a few hours.

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MarkBrodhuber Envato team says

Just wanted to quickly clarify Jarel’s last point. Unfortunately our workflow is not setup to accept files over 1GB directly in review. If you feel you need to submit a file that’s larger than 1GB, you’ll need to submit a support ticket requesting permission. In that ticket, please include a link to a preview that we can watch and also include the total file size that you’d like permission to submit.

Please do not upload the item directly into the queue that’s over 1GB unless you’ve already been granted permission through the support process.

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MarkBrodhuber Envato team says

We’re happy to announce that we’re now officially supporting Element 3D v2.0 project files. You should all be able to see the new option that has been added to the “Requires” field. So please make sure to select the proper version when submitting any items for version 2.0.

There have been a few items that have been submitted before today’s release for 2.0 that we had to temporarily soft-reject. If you’ve had an item that’s been rejected purely for being a 2.0 project, please feel free to resubmit that project at any time.

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MarkBrodhuber Envato team says

Pricing was different in the past, but recently we moved to make Motion Graphics have the same pricing structure as Stock Footage. So anything submitted to Motion Graphics in UHD will be priced accordingly.

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MarkBrodhuber Envato team says

Hey guys,

The new policy which allows for 2 versions of any one file applies to both Stock Footage and Motion Graphics. So if you upload a 1080p version we’ll also accept one UHD version as well. It seems to have been left out of the Motion Graphics submission requirements article, but I’ll be sure to yell at the person responsible (it was me :P).

I’ll put in a request to get that information added to the knowledge base.

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MarkBrodhuber Envato team says

Sorry Artefact_Design,

At this time we’re not yet accepting E3D v2 project files. If a file was accepted that supported version 2, it might have been approved in error. I’ll look into it, and we’ll be sure to announce when we do officially accept v2 project files.

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