Posts by MarkBrodhuber

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MarkBrodhuber
Envato team
says

I haven’t experienced any pages that load slowly, but I have noticed somewhat slower download speeds in general. This has already been reported in a few other threads and I’ve passed the report over to HQ so the devs should be looking into it shortly.

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MarkBrodhuber
Envato team
says

Hey guys, looks like it might be a bug. Someone previously filed a support ticket about the issue and I’ve instructed support to pass it over to the developers. So they should be on the case fairly soon.

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MarkBrodhuber
Envato team
says

I think the server might just be a bit slow today. I’m trying to download a file in the queue and I’m downloading at less than 1mbps which is extremely slow for me. This does happen from time to time, I’m sure it will clear itself up within a few hours.

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MarkBrodhuber
Envato team
says

Just wanted to quickly clarify Jarel’s last point. Unfortunately our workflow is not setup to accept files over 1GB directly in review. If you feel you need to submit a file that’s larger than 1GB, you’ll need to submit a support ticket requesting permission. In that ticket, please include a link to a preview that we can watch and also include the total file size that you’d like permission to submit.

Please do not upload the item directly into the queue that’s over 1GB unless you’ve already been granted permission through the support process.

4936 posts
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MarkBrodhuber
Envato team
says

We’re happy to announce that we’re now officially supporting Element 3D v2.0 project files. You should all be able to see the new option that has been added to the “Requires” field. So please make sure to select the proper version when submitting any items for version 2.0.

There have been a few items that have been submitted before today’s release for 2.0 that we had to temporarily soft-reject. If you’ve had an item that’s been rejected purely for being a 2.0 project, please feel free to resubmit that project at any time.

4936 posts
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MarkBrodhuber
Envato team
says

Pricing was different in the past, but recently we moved to make Motion Graphics have the same pricing structure as Stock Footage. So anything submitted to Motion Graphics in UHD will be priced accordingly.

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MarkBrodhuber
Envato team
says

Hey guys,

The new policy which allows for 2 versions of any one file applies to both Stock Footage and Motion Graphics. So if you upload a 1080p version we’ll also accept one UHD version as well. It seems to have been left out of the Motion Graphics submission requirements article, but I’ll be sure to yell at the person responsible (it was me :P).

I’ll put in a request to get that information added to the knowledge base.

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MarkBrodhuber
Envato team
says

Sorry Artefact_Design,

At this time we’re not yet accepting E3D v2 project files. If a file was accepted that supported version 2, it might have been approved in error. I’ll look into it, and we’ll be sure to announce when we do officially accept v2 project files.

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MarkBrodhuber
Envato team
says

Hey Andrey,

I literally just replied to your ticket :). Unfortunately though, I reviewed the video myself and have to disagree with you about the faces visible in the shot. We do actually accept quite a lot of videos that are fast timelapses with blurred faces. The issue with your shot is that the faces were all very centralized and visible for more than one or two frames. So when the people turned towards the camera, it was on screen long enough that it was clearly visible that their faces had been blurred out. Causing the usefulness of the overall shot to be less.

4936 posts
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MarkBrodhuber
Envato team
says

Yes, if you write into support to have your items looked at, please make sure to include the rejected footage. So you could upload it temporarily to Youtube, Vimeo, Google Drive, or Dropbox and send a link to access it. And then just provide the marketplace links to the accepted items from the same set.

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