Support Staff for Salient Theme here. Please submit your ticket here: themenectar.ticksy.com and ill make sure to take a look at it .
Down and i will have more then 100 tickets to anwser .
I recently got a reply from a user while doing support for a Elite Author here saying this
“Whats going on? I’d appreciate a number where I could call and get real time support here…”
Should we start providing our phone numbers as well ??
How you doing?. Have not chatted with you since a while on skype . Thanks for shedding light on it, Just sorted it. Had’nt checked my profile in months .
@thunderbuddies thank you for referring me. For anyone interested i am currently booked full time .
Yes, Its loading extremely slow since the past 20 hours ,sometimes it does not even load up the main page .
To top it off i have more than a 100 tickets to anwser for Three Themeforest Authors
Thanks TB , @ThemeNectar have sent email.
Here is one idea for people that are serious about support and want to do that.
1. Make serious company that will only do support for ThemeForest authors
2. Be serious and responsible about it
3. Make a lot of moneyIf only people want to listen
I am actually working since a few months on the exact same thing ie hiring a few guys locally and setting up a centralized Office to offer Support Services to Elite Authors. If anyone is interested or would like to offer some advise or tips you can get in touch via my profile.
Have been working for more then a year now as a Support Staff for Couple of Elite Authors providing support for both WP Themes and Jquery / WP Plugins (hint: Revolution Slider) working closely with them.
Having worked as the only Support Staff for one Elite Author and working with a Team of Remote Staff with different time zones for another i have witnesses both scenarios and my conclusion is that a Centralized Team would work best if the number of queries are really high and would be much more reliable in scenarios where your Full time Support Staff falls seriously ill or gets into a situation where he can not answer the tickets at all and you end up with piles of tickets and unanswered forum threads.
I myself tend to go into Full-time Development and would likely hire a Local Team for Support and have them work under my supervision in the same office .
Would be interesting to hear other peoples opinions and experiences.