Posts by MhW

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Just did :grin:

It went to the email address on your envato account though :)

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Is there any way to see a previous newsletters? I have just registered and I would like to see the latest newsletter?

Hey mpc!

I’ve got the latest one in my inbox, I’ll forward it over for you! :grin:

Christian

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Surjith!

Thanks for raising this. I’ll pass it on to our Dev Team for you :grin:

Christian

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey themeflame!


but what if I link an item on my site and the user is already registered?

That’s a great question! In cases where a user clicks through your referral link and they’ve already visited one of the Envato Market Sites before, unfortunately their purchase wouldn’t earn you a referral credit.

Our referral program is a bit different to others, in that it’s designed to reward you for introducing new buyers to us as opposed to existing ones :grin:

Happy to answer questions you might have!

Christian

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey MVPThemes (and others)!

Unfortunately our Terms of Service don’t allow for ownership of an account to be transferred (see section 9).

Further to this, we generally don’t facilitate moving a portfolio item from one Author account to another. There’s a better chance if the item hasn’t had any sales, but because buyers are significantly impacted by an item moving from one account to another, and with technical limitations at play, it’s best to assume that both things you’ve asked aren’t possible.

Happy to answer any questions you might have :grin:

Christian

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey everyone!

We experienced some brief interruption around the time you opened this ticket. This was resolved around an hour ago, so things should be back to normal :grin:

If you notice anything else up, just holler :grin:

Thanks!

Christian

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hi again,

If you’d like to give your browser a cheeky refresh, you should find that your deposit has now gone through :grin:

We’re really sorry for any trouble this caused you :(

Christian

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey there!

Sorry to hear about the nasty surprise you had after making your deposit :(

We’re currently experiencing service interruption with the Skrill payment gateway, this means that although your payment was successful, Skrill’s system hasn’t told our system where to put the money.

Would you be able to open a Help Ticket for me? We’ll be able to add you to the list of affected users and update you as soon as we have more information :grin:

Thanks!

Christian

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey onioneye!

Our Dev Team are currently aware of an issue with some attachments such as profile pictures, image / video / audio previews etc.

Should hopefully be fixed soon. Apologies for any trouble! :(

Christian

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Good news! Finance have just replied to your ticket :grin:

Christian

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