Posts by MhW

332 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
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MhW Envato team says

What if the author does not show up. And I am to make significant changes to the design (completely changing everything) Am I allowed to upload that?
By this I mean to change/rearrange/delete the layout? Since the functionality of the Theme belongs to the Developer, once the design is changed, the template belongs to the Developer right? (Although I believe that is just like making a new template)

Hi again! :grin:

You’ve asked a valid question, it’s a tricky one because even if you change and re-arrange the original .psd, it would still be a derivative work that you may or may not have the rights to re-distribute :(

At this stage I can’t give you any guarantees, sorry :(

Christian

332 posts Help Team Leader
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  • Located in United Kingdom
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MhW Envato team says

Hey Uzair!

Interesting circumstances for sure. As Envato doesn’t officially support or endorse collaborations, I’m afraid we wouldn’t be able to recommend whether to proceed with the upload or not.

Having said that, as per the Author Terms, section 23.A, by uploading an item you promise us that: you own or have rights to use the intellectual property rights in that item and that item does not infringe the intellectual property rights of a third party.

Essentially speaking, when you upload an item we (on good faith) believe it’s yours and that you have the rights to upload it.

On the other hand, if you were to upload the HTML Template and the original .psd author submits a DMCA takedown notice against your item, we’d be obligated to pursue that and remove the HTML template.

If you aren’t 100% certain as to where you stand with the .psd Author, and certainly if you don’t have a documented agreement, I wouldn’t recommend uploading the item :grin:

Christian

332 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Oliver!


Is it allowed to submit this Template as a new one (it has a new Name and also the design is changing). Can anybode answer this Question?

That’s a great question! If both the design and features are significantly different between the two versions, you should be safe to submit this as a new item.

Of course, it’ll still need to go through the review process and there’s no guarantee it will be approved :grin:

Christian

332 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Swobber!

The track you’re looking for is: http://audiojungle.net/item/sport-of-kings/3635374 :grin:

If you happen to download any preview files in the future and forget what they’re called, you can retrieve them through: http://sample.soundizer.com/

Happy listening! :grin:

Christian

332 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey there!

This track was: “Corporate”, although unfortunately the Author is no longer a member on AudioJungle meaning the track is no longer available to buy :(

In the meantime, if you find another track and need to relocate the sample, we recommend: http://extras.envato.com/web-apps/soundizer/

Sorry that I couldn’t be more help :(

Christian

332 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Niklas!

Just checked this out for you, it looks like we’ve temporarily taken the Theme off sale whilst the Author works through a small issue.

I’d recommend touching base with the Author through their profile page to see when they intend on submitting an update :grin:

http://themeforest.net/user/ThemeIsland

Let me know if you have any questions :grin:

Christian

332 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Helder! :grin:

That’s a great question! Your statement now shows the price of the item (minus the 20% buyer fee). The following article should provide more context:

http://marketblog.envato.com/general/updates-statements-handling-fees-business-model/

Let me know if you have any questions :grin:

Christian

332 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey George!


Not quite sure, But am I allowed to bump this? (sorry if not)

Absolutely! I’ve just dropped a late Christmas present in your Email inbox :grin:

Christian

332 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

I have the feeling that this error happened upon his first download of my item. I’ve once more addressed that he should contact Envato support regarding this issue since it might have something to do with his account.

Thanks Marco! Is it likely that your client was using a download manager? Download managers usually send excessive requests to the download server that max out the limit quite quickly :(


They can contact support to get it increased though. Sadly that’ll take a week.

That long?! At the time of writing this, our wait time is < 24 hours :grin:

332 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Monique!

Really sorry to hear about the poor experience you’ve had – we definitely don’t expect you to lose your money over something that doesn’t work properly :(

As above, if you could get in touch by opening a Help Ticket, I’d love to see how we can help you out :grin:

Christian

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