Posts by MhW

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Been using the Logitech MX performance for many months now, it’s a thing of absolute beauty. Also felt slightly oversized and a little heavy when I first started using it, but you’ll quickly get used to it.

The ergonomics are nearly perfect, I love that the back / forward buttons can be reached by the thumb without much movement. The button to change between normal / fast scroll would be my only complaint, it feels a little bit cheap and rattly. Sideways scroll is also pretty difficult too.

Reckon it’s well worth the price though, can certainly think of worse mice that cost more :grin:

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

1) WC3 validation issue, I didn’t knew was a mandatory requirement. Many themes has erros, and I don’t see why that must be fixed since is not required and doesn’t break the functionality. I appreciate if you point me to the page where states that if I’m wrong.

It’s not a mandatory requirement :grin: I’ve just spoken to the Reviewer that Soft Disabled the Theme, he’s confirmed that the W3C validation error wasn’t a contributing factor to the disablement. Think of it more like as a gentle: “Btw, whilst you’re fixing the portfolio, please can you look into this”. Review wouldn’t Soft Disable a Theme for a minor W3C Validation error.


2) A single complain from a buyer can easily get an item soft disabled, but many complains about authors getting unfair (and ridiculous) ratings as example and still no helpful anwers from staff. That’s power for buyers, sorry if I sound grumpy but that is how I feel.

I hear what you’re saying, although think the need for context is also important. The buyer complaint bought to light a fault that affected a buyers’ ability to use the theme as advertised. As Envato is an Australian company, we are legally obligated to adhere to consumer law. This means that we cannot (and wouldn’t want to) knowingly sell a theme that is faulty. Because of this, the ‘quantity of complaints’ and ‘influence’ are irrelevant here.

With regard to ratings, I’ve recently posted an honest and transparent state of play over here. It’s really not ideal how long it’s taken between making ratings comments visible and being able to work on a permanent solution. I empathise with Authors who need to contend with low ratings, and fully accept it’s a significant pain point at the moment :(


@Christian – You promised to answer my other thread regarding giving an option to contact the buyer here – http://themeforest.net/forums/thread/rating-system-a-highly-demanded-request-to-envato-staff/151279
But you never did. In fact, you don’t even have to. I realized lately that most of staff answers here are “answers for the sake of answering” and I’m not here to spend my time on monologues which make me feel stupid and ignored in the end for opening any thread or participating in any discussion, because you never seem to have any willingness to take any action even to most constructive feedbacks which would help make this marketplace a better and more beneficial place both for authors and buyers.

Hi again PremiumLayers. I hadn’t actually seen your second reply, so I’m sorry to hear that you’re feeling ignored – that definitely wasn’t my intention :( Answering the forums isn’t something I’ve ever been asked to do, and due to my commitments with the Help Team during the day, most of my forum activity happens in my free time (it’s currently 00:39am in the UK whilst I’m writing this). This is why I haven’t been able to reach your other post yet.

In response to your question though, I’m not really sure how much there is to add. An improved ratings system is currently blocked by the Item Support project. Even if the Dev resources were readily available tomorrow, we’d still need to learn how buyers interact with Authors once Item Support is finalised, establish what (if any) affect this has on ratings, re-group, then try to work out a solution that works for everyone involved.

Although I’m not always able to deliver good news, I’m doing my best to provide you guys with an honest assessment of where we’re at :(

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

the main concern are not the technical issues, is about how Envato react different with authors and buyers.

Hey Valentín!

At face value I can see why you’d come to that conclusion, although I can guarantee you that we don’t offer buyers preferential treatment over Authors.

With regard to your Theme, I’ve looked into this and it has indeed been disabled for a faulty portfolio page on mobile. The nature of the fault means that users can’t use the portfolio page without seeing an error message. As a company that’s required to adhere to Australian consumer law, the Soft Disable really boils down to the fact that we can’t sell items that we know are faulty.

Happy to answer any questions you might have :)

Christian

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Robert!

No worries! Buying an item in the wrong account can be an easy mistake to make. Depending on how you paid for the item, we may be able to work something out for you.

If you can open up a Help Ticket with us here, we’d love to have a look for you :grin:

Christian

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Candice! :grin:

Whilst looking into this for you, it looks like the Theme you’re trying to buy is $8 more expensive than your credit balance :( .

At the moment it’s not possible to pay for an item using part-credits and part PayPal / Card, meaning that you’d need to top up your account credits here ahead of purchasing the theme.

Hope this won’t be a problem for you :grin:

Christian

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey GreyFox!

We’re currently investigating an email delivery issue that’s affecting: New account registrations, password resets and location verification.

Will let you know once we have more info, really sorry about any trouble this is causing you :(

Christian

Edit: This has now been fixed :grin:

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Now why, after so many complaints of authors and threads, you can’t just add such an option?

Hey PremiumLayers!

That’s a fair question. Each piece of work Envato undertakes is carefully planned ahead of time and prioritised in line with the needs of the company and the capacity of internal departments.

For an infrastructure as large as Envato Market, it’s not possible to simply throw a few lines of code together and launch a new feature. Each change must be meticulously planned, developed, tested and launched.

The other thing to consider with ratings (specifically) is the need for solid & clear guidelines for: Authors, Buyers and Envato Staff. It’s really important that we create a platform and dispute / removal policy that’s equally fair for both: Buyers and Authors, and that expectations for everyone around what is/isn’t fair-go are really clear. There are many (many!) factors at play, so it’s really important that we take the time to ensure our proposal is right before making any promises about removing low ratings to the community.

The current state of play is that we’re waiting on VAT and Item Support ahead of re-addressing ratings. Item Support is likely to have a big impact on ratings / reviews, so we’ll need to see how that plays out first.

Can’t make any promises in terms of time frames, although I wouldn’t anticipate anything in the short term.

Happy to answer any questions you have,

Christian

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Thanks guys! Was able to replicate this, and have let our Dev Team know :grin:

Christian

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hello!

So that we can look into this for you, can you let me know which items’ comments you’re trying to search, in addition to the search term you’re using?

Thanks! :grin:

318 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Trend Setter :grin:

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