Just to clarify that we don’t currently allow Authors to delete items from one account and re-upload either to the same account, or to another account. As IngaThemes suggested, this creates an unfair advantage through extra “new item” exposure, and is a big inconvenience for customers that have purchased the first version.
Exceptions are made on rare occasions and some particular circumstances, although you’d need to contact us prior to removing from the old account
Thanks. I am still bummed out that it took so long to get a human reply. Not able to do anything about my sites and prospective sites for 4 days
Yeah sorry about that. We’d be the first to accept that 5-6 days is far too long to wait for a reply, especially in fast-paced creative environment.
Is this process going to be resolved anytime soon?
That’s definitely the plan. Current waiting times are nearly half what they were a few weeks ago, and without revealing too much, there are one or two things in the pipeline that should lead to better efficiency and shorter waiting times soon
@MhW same here, please follow up my ticket as well 40231 http://codecanyon.net/forums/thread/payment-not-received/139825
Just sent a reply to your ticket
@An-Themes: Just sent you a reply
Hi MhW, i have the exact situation as an-themes please follow up my ticket as well 41701
Hey TitanThemes! Unfortunately there’s not a great deal I can add here, it looks like Charlotte updated the ticket for you a few hours ago
100% Not For Me ?
Nothing to worry about here . The 100% rates begun at midday (AEST Timezone). The sale you’ve referred to happened around 3 hours before the special rate took effect (09:01:39).
Hopefully you’ll be able to pick up one or two more sales in the next 15 hours or so
Bah! No worries. I’ve emailed you a summary of your tickets from my work Gmail account. We recently identified something that might have caused non-delivery of messages, so hopefully it won’t be a problem moving forwards
Please try to replay my support ticket as well.. waiting from 9 days (29844)
Hey Jeroen! It looks like Mark replied to this ticket last Monday – have you checked your spam / junk folder to see if it landed there?
Envato support is pretty slow. I created a ticket on the 28th of July and it’s still not resolved. I’m getting approximately 1 message a week from the support person which is ridiculous.
Sorry to hear about the time it’s taking to reach a solution . Your issue is a bit more complex for a number of reasons, and needed to go through a couple of different departments. It was last updated on Monday, so hopefully we’re not too far away from a solution now