Posts by MhW

273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hi again black_tulip!

Mario’s now replied to #61396 for you, so you should now be all set :grin:

Let me know if there’s anything else we can do for you :grin:

Christian

273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey black_tulip!

Really appreciate your patience whilst looking into this for you, we just needed to make some important checks around your account. Mario will be following up on this within the next few hours :grin:

Christian

273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

I had $35 in my account and now its gone.

Hey Akanksha!

I’ve gone ahead and popped those credits back onto your account :grin: . Let me know if there’s anything else I can do for you :grin:

Christian

273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Brilliant, thanks for that! :grin:

Just fired off a test, looks like messages are flowing freely again :grin:

Christian

273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Mad_Dog!

Thanks for the heads up. It looks like messages aren’t being delivered successfully as you have a full mailbox:

SMTP error from remote mail server after RCPT TO:<xxxx@xxxxxx.com>:
host xxx.xxx.xxx.xxx [xxx.xxx.xxx.xxx]: 550 Mailbox disk quota exceeded

Would you be able to make some space, then let me know?

Thanks! :grin:

Christian

273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

could you tell someone to replay this ticket 57404 please.
Hey Ramesh!

Thanks for getting in touch. As your ticket isn’t directly related to the PayPal issue, it’ll still need to run its natural course in our Support Queue. We’re backed up a bit more than usual at the moment, although rest assured we’ll reach you soon :grin:

Christian
273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Bedros!

Interestingly I’ve just been replying to your Support Ticket. Should come through within the next 10 minutes or so :grin:

Christian

273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hi!

I’ve gone ahead and replied to ticket 57431 for you :grin: . Due to the sensitive nature of the ticket I’m going to close this thread, you should hear back from us in the next day or so :grin:

Christian

273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Modeon!

We recently rolled out a new KB Article that outlines as to how you can / can’t promote your items, which includes a little bit about incentivising purchases:

KB: Item Promotion Guidelines

Happy to answer any questions you might have :grin:

Christian

273 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

When he will receive the ticket ID? After Envato replied him? He said he’ve already submitted the new ticket, but he never receive any auto-reply email which includes the ticket ID.

Hmm, that’s odd! He should have received an auto-reply instantly that contained the ticket ID. Anyway, Support Ticket looks like it’s #56037 :grin:

Christian

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