Posts by MhW

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Well, Envato VERY QUICKLY responded to my ticket and issued a refund due to the item having a bug and it’s not to be re-activated. They issued me credit. I am very happy with that decision and with the incredible speed of the response considering most say response is about 5 or more business days. So, to Envato, thank you. I will gladly continue purchasing items with confidence… I’m just a couple of purchases away from reaching my hundredth item purchased.

That’s awesome, thanks David! Glad we were able to help :grin:

I’ve passed your feedback on to Scott. If there’s anything else we can do for you, just let us know :grin:

Christian

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey, I paid for this wordpress plugin: http://codecanyon.net/item/testimonials-showcase-for-visual-composer-plugin/gone/7854406 And now it’s gone/removed/taken down…. ... seems really shady to me to allow an item to be purchased and then remove it completely… it’s like taking my money and running away with it without giving me anything in return.

Hey David!

I’m sorry to hear about the nasty surprise you found when you found this on your downloads page. Sometimes we need to remove items if we’ve found a bug / fault, or if somebody has issued a copyright complaint against the item.

See: Item has been removed from downloads page

If you’d like to open a Help Ticket with us, we’ll be happy to help you out :grin:

Christian

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Edit: Beaten to it

Hey John!

No worries! If you still have the preview .mp3 file, you should be able to run it through Soundizer to find the page.

Let us know how it goes! :grin:

Christian

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Lorenz!

I’ve checked your account, and unfortunately it doesn’t look like we were able to approve your submission on this occasion :(

Our system should have sent you an email with a basic rejection reason. Would you be able to check your Spam / Junk folder and let me know if you received this?

Thanks,

Christian

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Many thanks Gareth, Gravity, and MhW for the replies! Good to know on the credit expiration (btw thx Mhw on the extension).

You’re more than welcome, John! Glad I was able to help :grin:


To be honest, I dont think i’ll buy as many prepaid credits next time because I might run into the same issue again. But this might be good for me because it might limit my impulse purchases lol!

That’s fair enough, I guess prepaid credits aren’t for everyone :) . The good news is that you’re still able to make one-off purchases using a PayPal account or Credit / Debit card (via PayPal), negating the need for using any kind of credits at all (if that’s your preference).

With regard to your credits currently on the account, in the off-chance they get close to expiring again, our system will email you 30 days in advance with a link to renew those credits yourself. In case you miss that, by all means feel free to get in touch and we’ll be happy to help you out again. Either way, we’ve got you covered :grin:

Let me know if there’s anything else I can do for you, otherwise, I hope you have a great week! :grin:

Christian

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hellow I want to have a recepit of my shoppings! Anyone can help me?

Hi!

I also need a invoice to get the money, I spent for credits with my private skill account here, back by my company.

I could not find the “invoice” tab in my profile (anymore) Where can I download my credit deposit invoice for my last transactions, please?

Hey guys!

Great questions! Further to our recent financial documents update, you can now find your receipts and invoices within the “Document” column of your account statement.

Just let me know if there’s anything else I can help with :grin:

Christian

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey John!

I’m sorry to hear about the nasty surprise you found when you logged into your account :(

It’s true that for accounting reasons, we need to temporarily remove unspent credit from your account if it hasn’t been topped up within 12 months: Why do prepaid credits expire after one year unless I renew them?

If you’d like to give your browser a cheeky refresh, you should find things are now back to normal :)

Just holler if there’s anything else I can do for you :grin:

Christian

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

I am from India and options of 200$ and 500$ are not shown

Hey Sunil!

Options to deposit $200 and $500 will become available as your account matures. Unfortunately these options aren’t available for first time buyers :(

Christian

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Wojciech!

Sorry to hear about your nasty surprise! :(

This can sometimes happen when there’s a hiccup in the PayPal API. If you can open up a Help Ticket with us and provide the Transaction ID for your payment, we’ll be more than happy to help you out :grin:

Christian

344 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Paul!

No worries! I’ve checked our system and it looks like you have 5 different accounts with us, 3 contain purchases.

If you head over to: https://account.envato.com/recover_usernames and enter your email address, we’ll email you a list of usernames associated with the email address.

Otherwise, if you have any problems, feel free to open a Help Ticket and we’ll be happy to Help :grin:

Christian

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