Posts by MhW

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Morning guys! :grin:

Just to clarify that we don’t currently allow Authors to delete items from one account and re-upload either to the same account, or to another account. As IngaThemes suggested, this creates an unfair advantage through extra “new item” exposure, and is a big inconvenience for customers that have purchased the first version.

Exceptions are made on rare occasions and some particular circumstances, although you’d need to contact us prior to removing from the old account :grin:

Christian

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Thanks. I am still bummed out that it took so long to get a human reply. Not able to do anything about my sites and prospective sites for 4 days

Yeah sorry about that. We’d be the first to accept that 5-6 days is far too long to wait for a reply, especially in fast-paced creative environment.


Is this process going to be resolved anytime soon?

That’s definitely the plan. Current waiting times are nearly half what they were a few weeks ago, and without revealing too much, there are one or two things in the pipeline that should lead to better efficiency and shorter waiting times soon :)

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Good morning! :grin:

I’ve gone ahead and replied to both of your tickets. Look forward to hearing back :grin:

Christian

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

@MhW same here, please follow up my ticket as well 40231 http://codecanyon.net/forums/thread/payment-not-received/139825

Hey RedKings!

Just sent a reply to your ticket :grin:

Christian

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

@An-Themes: Just sent you a reply :grin:


Hi MhW, i have the exact situation as an-themes please follow up my ticket as well 41701

Hey TitanThemes! Unfortunately there’s not a great deal I can add here, it looks like Charlotte updated the ticket for you a few hours ago :grin:

Christian

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey An-Themes!

I’ve assigned your ticket (41720) to myself, and will reply first thing in the morning :grin:

Christian

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Is the extended license still 50% for authors, and themeforest ?

Yep :grin:

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

100% Not For Me ? :(

Hey dr3772!

Nothing to worry about here :grin: . The 100% rates begun at midday (AEST Timezone). The sale you’ve referred to happened around 3 hours before the special rate took effect (09:01:39).

Hopefully you’ll be able to pick up one or two more sales in the next 15 hours or so :grin:

Christian

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Nothing :(

Bah! No worries. I’ve emailed you a summary of your tickets from my work Gmail account. We recently identified something that might have caused non-delivery of messages, so hopefully it won’t be a problem moving forwards :grin:


Please try to replay my support ticket as well.. waiting from 9 days (29844)

Hey Jeroen! It looks like Mark replied to this ticket last Monday :grin: – have you checked your spam / junk folder to see if it landed there?


Envato support is pretty slow. I created a ticket on the 28th of July and it’s still not resolved. I’m getting approximately 1 message a week from the support person which is ridiculous.

Sorry to hear about the time it’s taking to reach a solution :( . Your issue is a bit more complex for a number of reasons, and needed to go through a couple of different departments. It was last updated on Monday, so hopefully we’re not too far away from a solution now :grin:

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Problem fixed, i already purchased with PayPal.

Thanks Christian for the help – everything works like a charm now :)

Absolutely fantastic! It’s great to hear that you’re both all set :grin:

If there’s anything else I can do for you, just holler. :grin:

Christian

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