Posts by MhW

357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Kevin!

I’ve just sent you an email, would you be able to keep an eye on your inbox and let me know if it doesn’t arrive?

Thanks! :grin:

Christian

357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Oleksandr!

Thanks for raising this, we have Dev Team members currently monitoring this issue :grin:

In the meantime, would you be able to try updating your avatar using a different browser (Eg: If you normally use Chrome, try using Firefox) and let me know how that goes?

Thanks! :grin:

Christian

357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Joaquim!

Hmm, that’s odd! Our waiting times currently ~24 hours, so I was surprised to see that your ticket still hadn’t been seen yet. Looks like something went wrong on our end after they were submitted and they weren’t being served to our normal ticket queue.

I’ve asked someone to reply to your tickets asap. Really sorry about the delay :(

Christian

357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Steve!

That looks like a slightly modified version of the Next Responsive Theme: http://themeforest.net/item/next-responsive-wp-magazine/full_screen_preview/2459941

Unfortunately it’s no longer available on Envato Market :( However, you’d always be welcome to contact the Author through their profile page to see if they have any plans on bringing it back :grin:

Author’s profile: http://themeforest.net/user/nextWPthemes

Good luck! :grin:

Christian
357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Massive congratulations, Tom! :grin:

Thoroughly deserved.

357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Thanks Christian! :grin:

357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Christian!

That’s a great question. On the 16th, your withdrawal will be sent to the PayPal email you entered when requesting the withdrawal.If the withdrawal isn’t successful we’ll contact you asking for new details.

In the meantime, would you be able to open a Help Ticket with us (containing all the details) and reply here with the Ticket ID? I’ll be able to fast-track this through to our Finance Team, although I can’t make any guarantees that they’ll be able to change the address before payment goes out.

Thanks! :)

Christian

357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey everyone!

Thanks for bringing this up, I’ll raise it internally with our Dev Team :grin:

Christian

357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Alessandro!

I’m sorry to hear that you’re having trouble making a purchase :(

The €1 charge you’re seeing sounds like it’s a PayPal Authorisation charge, it’s essentially a test to ensure they’re able to debit money from your bank account and is returned within a few days.

If PayPal aren’t able to process your payment, can I ask if you’ve considered checking out using a Debit / Credit card through Skrill (our other payment gateway?):

You can do this by following these simple steps:

1) Visit – http://themeforest.net/deposit
2) Choose the amount to cover your purchase
3) Click “Make deposit” next to the Skrill logo
4) Return to the item page of the item you’d like to buy
5) Click “Buy now”
6) Choose “Envato Credit” as the payment option

Let me know how it goes! :grin:

Christian

357 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Lyndsay!

I’m sorry to hear about the nasty surprise you had when your theme didn’t work, I’m also sorry to hear that you had trouble finding someone to help you :(

Having read the advice above, is there anything I could do to help you?

If you need to get in touch with us, just open a ticket up here: https://help.market.envato.com/hc/en-us/requests/new , reply to this thread with the ticket ID (it’ll be inside the confirmation email you get), then I’ll be happy to personally take a look for you :grin:

Christian

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