Posts by MhW

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey UOU,

Certainly can! Mel’s just sent a message your way, should be with you soon :grin:

Christian

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey Laborator!

I’ve asked someone to contact you regarding this. Keep an eye on your inbox, you should hear back very soon :grin:

Christian

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hi again Chase,

Hmm, that’s odd! It doesn’t look like we’ve received your most recent request.

It’s 11pm where I am right now, but I’ll make a note to reach out to you via Gmail first thing tomorrow morning and see if we can resolve this for you :grin:

Christian

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey Hawkins,

Christian here, I’m one of the Help Team Leaders here at Envato.

Really sorry to hear that you’ve been having trouble getting in touch – it’s definitely not our intention to make you feel ignored :(

Refund requests sent through the web form end up as support tickets in our system. I’ve had a look and can see your previous 3 tickets dated:

Oct 14, 2014 Nov 6, 2014 Jul 6, 2015

In each of these tickets it looks like we’ve sent replies asking for more information, although unfortunately we didn’t receive your replies. We last replied to ticket #253182 on 7th July, can I ask if you received this reply?

If not, just let me know and I’ll see what else we can do to help you out :grin:

Christian

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hi everyone,

It’s come to light that a small number of withdrawals to Skrill were affected by an outage.

All payments have now been sent, apologies for any trouble this caused! :grin:

Christian

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey everyone,

Sorry to hear about the delay :(

If you still haven’t received your withdrawal, would you each be able to open a Help Ticket? This will allow us to look into the status of the payment for you.

Thanks! :grin:

Christian

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey Steven and Michael,

Really sorry to hear about the troubles you’ve been having downloading :( I definitely agree: When you’ve paid for something you expect to download it easily.

Unfortunately we don’t host downloads ourselves, so download speeds are dictated by Amazon. I’m on an 80mb/s connection but have also had rare cases where I’ve been throttled down to 88kbps , super frustrating :(

If you’re still having trouble downloading, would you both be able to open up a Help Ticket? There’s one or two alternative options we can look at.

Thanks! :grin:

Christian

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey Eugene!

Sorry to hear about the delay, I know this can be frustrating :(

I’ve just replied to your ticket, we just need a few more details before we can look into this for you :grin:

@ANPS: Also sorry to hear about your delay. As you’ve mentioned that it’s a SWIFT withdrawal this can take up to 5 working days to arrive at your bank account, once we’ve initiated the payment the speed is entirely dictated by intermediary banks :( . If you haven’t received your withdrawal by the 22nd, would you be able to open a ticket so we can look into this? Thanks! :)

@Orbital_Themes: Likewise, it doesn’t look like you have any open tickets with us. If you still haven’t received your earnings please can you open a ticket and we’ll be happy to look into this for you :grin:

Christian

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey Softking!

Thanks for your patience, we definitely haven’t forgotten about you :grin:

We’ve had a small spike in Help requests lately, so we’re working hard to catch up. I can see your ticket in the queue and we’ll be replying as soon as we can.

Hope this ok! :grin:

Christian

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hi again,

I’ve just replied to your ticket :grin:

Christian

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