Posts by MhW

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Hi everyone :grin:


... at the moment I’m receiving emails from time to time…

I have yahoo and Yep Haven’t Got any emails from envato when someone emails tru my portfolio!

I am having the same problem since yesterday. @MhW Can you check my email as well?

same here.. no notification with new items or rejected items. even my Password Reset last 2months havn’t got anything, good thing i manage to figure out the lost password.

Unfortunately it looks like each of you have been having intermittent problems with ending up on the rejection list. Fortunately 3 of the 4 were only temporary (48 hours) and automatically removed from the list before I got to this forum post.

I’ve gone ahead and manually removed the permanent entry :grin:


I’m having the same problem here. I’m sure that someone will response my emails and lot of people told me that they’ve sent me message through my profile but there’s nothing on my email. I use Hotmail, if I change to Gmail, will that fix this problem ?!

Unfortunately it doesn’t look like you’re effected by the same problems as the others, our messages to you are showing as successfully delivered, so I’m thinking they simply landed in your Spam / Junk folder.

Changing from Hotmail to Gmail would be a good move to make.

In the future, if any of you guys notice this issue again, please could you open a Support ticket and let us know? We’re still trying to hunt down exactly which provider(s) in particular this affects, and it’s easier for us to track through the Support system.

Thanks! :grin:

Christian

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Tom!


It’s bedtime, far too late for being awesome in the forums :)
It is indeed, think I’ll stick a DVD on and go to bed. :grin:


even if the wheels turn slowly.

It’s a big ole’ wheel to turn :grin:

Christian

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Hey Odin_Design!

Is this happening to someone else? Is this an Envato error?

No worries! Unfortunately looks like your email address had ended up on our Mail App’s rejection list, this usually happens when you report one of our messages to you as spam, or, something a buyer sent you was detected as spam.

I’ve removed your email address from the list and messages seem to be flowing freely again :grin:

Let me know if you have any other issues.

Christian

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

I know we discussed the rating system so many times but this story is the proof that replies to ratings can be useful for author and users. Would Envato consider this feature?

Hey GreenTreeLabs!

Thanks for sharing your story :grin:

There’s actually an ongoing project around the ratings system that serves to identify the main issues (some you’ve already mentioned), and look at how we can improve it for everyone. We’ve read over 1,000 forum posts from Authors regarding ratings, and have collected internal data about ratings that we’re using to shape the future system.

Turns out it’s a much larger project than we were anticipating. Take into account thousands of authors, millions of customers and hundreds of different reasons to rate an item, it’s really important that we get it right first time.

I can’t make any guarantees, although I wanted to reassure you that although we don’t reply to every ratings thread, we’re always reading / listening, and the wheels of improvement are in motion. :grin:

Christian

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Hey okendoken!

It’s awesome to hear that you’ll be joining us as an author :) .


Let’s say I started my TF authoring with an item and it’s selling pretty well – I achieved 60% commission. Then I uploaded another item. Will the commission for it start from 50% or 60%?

That’s a great question! The commission rates are set on your account as opposed to your item(s), so if you’ve reached 60% with 1 item, when you upload your second item you’ll immediately earn 60% for that too.

:grin:

Let me know if you have any other questions! :grin:

Christian

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Hey ichurakov!

Unfortunately once you’ve changed your username, your old referral links won’t work any more. You’ll need to hunt them down as best you can and update the URL to match your new username :grin: .

Let me know if you have any questions! :grin:

Christian

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Hey FalconFX!


So you are saying that i can’t pass it to someone after i make the desired changes ??

The regular license is good for sale to a one client, so this would be absolutely fine, even after you’ve modified it :grin:

http://themeforest.net/licenses/regular (see #4 and #6)

Let me know if you had any other questions :grin:

Christian

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Hey CantoThemes!


I saw a plugin at WordPress plugin directory. And that plugin is good. But now I can see it’s selling at CodeCanyon. After 7 month publishing at WordPress plugin directory. It’s now at CodeCanyon. Is it right?

That’s a great question! If the Author that uploaded the plugin here hasn’t opted-in to be an exclusive Author, this wouldn’t be a problem at all. If they are an exclusive author, they’d be more than welcome to continue selling the plugin here as long as it was removed for sale from the other Marketplace.

If the Author’s exclusive and the plugin is for sale on both marketplaces, that’s definitely something we’d like to know about. Would you be able to open a support ticket and let us know the details so I can check this out?

Thanks! :grin:

Christian

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Also, I think the customer did have Yahoo. They set up a temporary Yahoo account and gave it to me publicly in my item’s comments section, so I’m guessing their main one is Yahoo as well.

Hi again :grin:

Emails sent through your email form are generated by us, we simply use the email address on your customer’s profile as the reply-to address and leave you both to it.

Because of this it wouldn’t matter which email provider your customer was using. That’s only applicable when the email form recipient has Yahoo, in which case, there’s more chance of the email being blocked by our Mail app. :grin:

Christian

212 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
MhW Staff says

Hey there!

Interesting. I’ve checked our system, although it’s looking like every attempted email since you changed from Outlook to Gmail has been delivered successfully, including the test message I’ve just sent.

In the off-chance that you do notice the issue continuing, could you open up a support ticket and let us know:

  • Date / Time email was attempted
  • (If possible) Username of the user that was trying to contact you
Thanks! :grin:

Christian

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