Thanks for the heads up. It looks like messages aren’t being delivered successfully as you have a full mailbox:
SMTP error from remote mail server after RCPT TO:<email@example.com>: host xxx.xxx.xxx.xxx [xxx.xxx.xxx.xxx]: 550 Mailbox disk quota exceeded
Would you be able to make some space, then let me know?
dr3772 saidHey Ramesh!
could you tell someone to replay this ticket 57404 please.
Thanks for getting in touch. As your ticket isn’t directly related to the PayPal issue, it’ll still need to run its natural course in our Support Queue. We’re backed up a bit more than usual at the moment, although rest assured we’ll reach you soon
When he will receive the ticket ID? After Envato replied him? He said he’ve already submitted the new ticket, but he never receive any auto-reply email which includes the ticket ID.
Hmm, that’s odd! He should have received an auto-reply instantly that contained the ticket ID. Anyway, Support Ticket looks like it’s #56037