Posts by MhW

378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey onioneye!

Our Dev Team are currently aware of an issue with some attachments such as profile pictures, image / video / audio previews etc.

Should hopefully be fixed soon. Apologies for any trouble! :(

Christian

378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Good news! Finance have just replied to your ticket :grin:

Christian

378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Thanks Richard, really appreciate it.

I’ve got hold of your ticket and will reply soon :grin:

Christian

378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Serkan!

I remember your ticket :grin:

I can see that our Finance Team are currently handling your follow-up reply, you should hear back from us today :grin:

@CRIK0VA: Hmm, that’s odd! Would you be able to open a Help Ticket so we can look into this?

Thanks! :grin:

Christian

378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Richard,

I’m really sorry to hear about the problems you’ve had around trying to import demo content lately, it’s definitely not our intention to make your experience as difficult as possible :(

With that said, we’d never expect you to receive an item that doesn’t fully work. Every Item submitted to Envato Market does undergo a very thorough Quality Check and we only approve the very best items. Naturally though, sometimes bad apples can slip under the radar, so with a library the size of ours we also rely on our amazing buyers (such as yourself) to raise any issues like this so we can investigate them.

If you can open a Help Ticket, ask for me (Christian) and let me know which Theme(s)’s demo data isn’t up to par, I’d be more than happy to arrange a re-assessment for you :grin:

Christian

378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Victor!

That’s a great question! Unfortunately we don’t host older versions of Themes, we’re only able to serve the most recent file provided to us by each Author :(

You can contact Authors by heading over to the respective item page and clicking on the “Support” tab above the preview image.

Good luck, and let me know if you have any questions! :grin:

Christian

378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey there!

Unfortunately your preview link redirected to an adult site, so I’ve gone ahead and removed it.

If you can fix it up, feel free to pop it back in. Thanks! :grin:

Christian

378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says
378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey guys!

Unfortunately there is a re-occurrence of the interruption we had yesterday :( . My advice would be to leave it for a couple of hours and re-try later today if the thing you were trying to do wasn’t successful.

Thanks! :grin:

378 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Awesome, thanks for confirming guys! :grin:

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