Posts by NenadVFX

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says

Roller-coaster! :) 10 sales in one after noon then complete day or two nothing… then again bunch of sales in few hours

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says

For me only solution for that in older AE versions is to switch project to 32bpc.

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says

Hello guys, I know that Creattive is referring to my recently disabled project. I’ve don’t want to post any links and share all details from this sad story before support handle it and I hope and pray finally resolve my issue today. In short… I was accused by somebody from this marketplace that I my work was a hard copy of one tutorial (which is making off of one part for some commercial) which I never saw. I contacted company who created that commercial and tutorial, I they was clearly stated to me that I didn’t break any copyrights and that my project was great. They also provided the same statement to support by opening ticket to help me with this unbelievable issue. I’m now waiting for support respond.

About harm which was made to me and some possible compensation for it, I don’t know what to say… Some compensation would be really fair after this, but I’m not the one who can make that decision. Last two day was really ultra stressful for me and at this moment I just hope and pray that my issue will be solved today and that my file will be back where it deserves to be… and to try at least a little to compensate what I lost in the last two days.

Best regards,
Nenad

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says

When I received that mail from support after 15 minutes I’ve contacted Envato Support on twitter with issue ref number to get explanation what I can do to fix it.
Immediately I’ve got respond from the staff member who actually disabled my item and send that mail to me… He told me that review team will need to check my item and that I’ll get explanation shortly… So I waited whole night and half day by the computer to receive that message and react if there’s a problem… But I didn’t got anything… I’ve contacted twitter support today again and from other staff member received answer that the review team will check it in next 1-2 days.
It doesn’t seem that somebody checked what’s wrong with my project (who had 5.0 rating and great feedback) before disabling it.

But as it seams now… My loss will be counted in thousands of dollars if this issue will not be fixed very soon.

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says

I’m always more than glad to help my customers sometimes even if the questions are way beyond simple project editing… So disabling good rated and great selling item for “maybe possible quality reasons” before even contacting about that is just not fair.. I’ve got yesterday message from support that they will contact me shortly… and today I’ve got answer that that will be in next 1-2 days… before holiday and weekend when support is not available. So what to say?

By the way here’s ref number 558833 … which I received by support

and today I’ve opened support ticked #SGU-669-83779

So if somebody from staff can take a look at them to explain me what’s going so that I can fix it if something is wrong with it… I’ll really appreciate that.

Best regards, Nenad

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says



This sums it up ;)
if ($item_in_top5_weekly_top_sellers) {
   return $warning;
else {
   return $soft_disable;
}

no, all items should be equal :)

I meant that is how it currently is. I agree all items should be treated equally.

No that wasn’t the only point here (that hurts me because from 10+ sales per day I came to zero! Which means hundreds of dollars lost)... I posted that because my file had only 5 stars ratings and only positive and great feedback from customers… and it was taken down because of Quality Review Check pending…

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says

I need to jump in to explain something… With my previous “locked post” I didn’t have any intentions to spread some anger against Envato. I love this marketplace and it’s community because it provide as a lot of chances to success in every possible way. Also I’ve had great communication with support in fight against piracy. I posted that because I just wanted if it’s possible to speed up that review. Soft disabling best selling logo project in the last 40 days with all 5 stars ratings and awesome customers feedback for quality reasons is unbelievable!

We all here know what file exposure means to us. Literally if you don’t have tons of items (like footage/photos) you can only rely on that to have featured item or item in the best seller list. Now that’s in question for me.

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says

Hello, I needed to write this post because I have no words to describe how I feel now, and I hope that somebody from staff and review team will check this and find fast solution.

Yesterday I’ve got message form support that my latest and currently the bestselling videohive logo projects (Logo Light Reveal 2 – http://vimeo.com/89229032 ) has been soft disabled pending a quality review check. Envato Support will contact you with more details shortly. ref: 558833 Please make the required changes to your item and resubmit for re-review.

I was shocked because from the time when it’s approved (Last five weeks) it was constantly best selling videohive logo project with 50-60 sales per week and always placed in first 5 places on top of the popular list.

What shocked me even more is that that project had 11 ratings – all 5 stars… with all great and amazing feedback from customers… So what to think about that now. It was the 7th best rated file in logo category (sort by buyers rating).

After 18 hours and don’t sleeping whole night waiting for “shortly respond” I’ve contacted today support on Twitter and I’ve got respond that Review Team just need to give it another QA check. We’ll be in touch within 1-2 days with more info..

1-2 days + already lost one day… for what?! I don’t really get… What if somebody false reported my file… How something already approved with such a great rating, customers feedback and best selling file can be taken down before that check… There’s no logic at all!

Why not first check and then disable it if there’s something wrong with it… but not like this.

My sales are devastated from 8-20 sales per day in the previous 5 weeks I fall to 0-1 sales… I can’t describe how this is stressful for me and I’m so so disappointed. If this takes few more days, holiday and weekend will come and I can say goodbye to my top seller and my sales.

Over the last 4 weeks I’m in constantly communication with Ibrahim from support because some copyright/Warez/Piracy issues with my on other videohive projects… I’ve found and reported a lot of problematic websites and I’ve got that sheriff badge… I afraid that maybe because of that some “pirate” false repoted my project just to make me harm, because I’ve successfully send a lot of DMCAs agains him.

This month is 2 years since I’m author here… And I was really happy with community and my achievement here… My christmas project was sold almost 1000 times, it was the best selling file in one week ever on videohive with 193 sales. A long time I was planing to created something like that, but new and usable for all buyers… and I’ve did it with this Logo Light Reveal 2 project and also all my other projects sales was rised because of it…

I’m perfectionist and I know how much time I’ve spent on every detail of that project and on detailed PDF help file included with the project written that way that absolute beginner can use it…
Just some of customers feedback all 5 stars:

Main reason: Technical Quality

Extra comments from the buyer: This project rocks and the author takes time to add detailed instructions that teaches me about AE and his project. Thanks!
--------------------------

Extra comments from the buyer: Easily altered – amazing – WELL worth the money, you get more than what you pay for – FREAKING AWESOME
------------------------—-

Extra comments from the buyer: AWESOME WORK
------------------------—-

Main reason: Visual Appeal

Extra comments from the buyer: Loved it, easy to customise and looks amazing, thanks!
------------------------—-

Main reason: Technical Quality

Extra comments from the buyer: These is the best apresentation that you can here. Nenadvfx use the best technology and quality. The best!
------------------------—-

Main reason: Visual Appeal

Extra comments from the buyer: Quality design & easy to manage/edit
--------------------------

I’ve had only great words about this marketplace… But what to say now. I’m totally disappointed because of this practice… first disable and then after few days check is something wrong with it.

I really hope that this will be solved very soon, because I’ll get nervous breakdown.

Nenad

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says

Thank you all for you kind word and compliments, it really means me a lot!
@Protest – Thanks, man! That would be nice :). Wish you the same! ;)
@IronykDesign – Thank you my friend. Yes, it’s selling very good so far… it definitely helped to achieve this 3000 sales a lot faster! I look forward to see some new awesome stuff from you! Best regards!

117 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
NenadVFX says

Hello Videohive community… I just want to share my little impression with you, because this (Easter) weekend I achieved 3000 sales. Also this month is 2 years since I’ve joined Envato/Videohive, and I want to say thanks to Envato team, buyers and my followers for providing me this great opportunity!

Happy Easter, and best regards!
Nenad

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