UKThemes saidMay be 10000 comments but 40,124 tickets in their support forum
They have come from Avada where they only have 10000 comments from 82000 sales.But this does not correctly reflect as I put money they have more than their sale count on their support forums, but they have recently changed support sites I believe, so it may have combine the old site stats also.
I found this on public profile for one of the reviewer and i’m sorry to copy that ( but it’s from his public profile )
Envato’s policy asks that all review or support related enquiries be handled through Envato’s support system rather than our personal email. This is for a variety of reasons such as quality assurance and maintaining records for future reference should they be needed.
So it’s one of Envato stuff, telling us ( authors ) not to contact him directly. ( good point )
so what about buyer and author ??, especially if the buyer ask for refund because he didn’t get his premium support.
What if the item is 3$, so what will be the price for support package.
it’s 3$ who will need support for it ?? – i saw a normal menu i like it and i want to use it, but it haven’t font-awesome icons and i want it with font-awesome icons and as support is mandatory the author must implement it for me ( actually it’s not support – it’s customisation but i will ask for refund and i will take my money back and i will have what i want for free ) – How Envato will know that scenario, will Envato ask the author what happen or just refund.
If Envato will ask the author so it will take about 2 days or let me assume it will be only 1 day will Envato believe me or believe the buyer. ?? ( In both cases i will have a lovely 1 star and the rate system will be more complex )
If you will sell the Joomla version in themeforest or any other marketplace you will need to buy the designer rights not licenses and also you will need his permission to convert it.
After that you have 2 choices:
1- If you don’t want the HTML code, so build it from scratch.
2- If you want the HTML code, you must discuss this situation with HTML author, because you will use his code. ( i’m not sure about designer opinion on this point but in the end you and the designer and the HTML author must agree about that conversion )
simply – switch it off then turn it on and this should solve the problem
Authors – the greatest power that we have is that we own our work – it is ours, and we manage our own time because it’s our time.. and our work and time is highly valuable. If we accept this change, we are giving that power and value away – and for what, a few dollars per sale? Envato wouldn’t exist without our work and they need us, so please don’t give them the right to do what they want with your own work.. It’s time to put the power back into authors hands, and make real improvements and not “changes” to build a better marketplace to sell our work.
More than 1 year and we are complaining about 1 star rating,( nothing changes ), in just couple of months Envato created 30 new badges.
so Envato made it’s decision about the new rule and they acting right now.
And about the greatest power you can see it a live – Envato is the greatest power not us.
Normally most of us provide support and for free, and envato want 30% of paid support ok no problem. but
6 months ( from the release of the item / or from the purchase date )
from the release of the item :
so is it fair for buyer who bought it at the end of the six month of the release. ( no support for him/her )
from the purchase date :
is it fair for the author that he doesn’t know when the buyer bought his item. ( i don’t have support forum and i’m using comments and email for support so how i will know the date of the purchase from comments )
You want something, and i need something in return.
1- fix the rating system first because a lot of 1 star rating is coming aboard.
2- create a support forum for each author.
3- buyer must understand what is the difference between support and customization.
4- hire more stuff for this new situation ( more complaining coming aboard ).
As my native language will appear like ?
So here is my ” Happy Birthday Envato ” in binary code
01001000 01100001 01110000 01110000 01111001 00100000 01000010 01101001 01110010 01110100 01101000 01100100 01100001 01111001 00100000 01000101 01101110 01110110 01100001 01110100 01101111