Patrick, I completely agree.
ica only has 8 items for sale so in a way I understand why he might think it’s easy to support files in comments here and “rude” not to. I’m curious if he’ll have the same opinion when dealing with over 30-40 items, let alone 250+
This is actually something I missed when I said single authors would have it better of supporting their items in comments. When you have a lot of items spread over marketplaces, it’s almost impossible to offer any form of decent support if you don’t centralize. AD does have the cool feature of being able to check all new message in your my account, other sites don’t
You are being quite aggressive and I don’t think your attitude is appropriate.
I clearly explained why we CAN ’T offer support here, it’s not that we choose not to (or don’t want to) . I agree that it’s more inconvenient for the buyer and that is the reason why I said we are losing sales because of this and there’s nothing we can do about it.
And how the heck do you come to the conclusion that our attitude towards this site and community is bad in any way ? Please revise your attitude if you want to continue this conversation with me.
I’m curious if a buyer prefers to sift through 100 pages of comments (filled with “great file !” and countless questions) when they’re searching for the answer to a specific issue instead of looking at topic titles on a forum and/or use a support forums search function.
We’re not ignorant, we know quite well it’s in our best interest to offer support here, and as proof of that we actually tried to build an app that would show each developer comments on AD for the files they developed and they could answer them. Unfortunately we ran into some security problems and it was dropped for now.
And about the Adobe dealer, let me rephrase. The biggest, most important and notorius software dealer on the planet. Does the logic still stand ?
I think that instead of complaining so much we should get our flash on and produce some amazing files It’s the “manly” thing to do hehe.
Well that is not nice at all and you should report those authors to AD. There needs to be a certain amount of respect to the marketplace and what those authors do is indeed unfair and an abuse.
I guess they don’t realize that by doing that they might actually lose sales (which we do but need to live with it). I think that for a single author it’s better to offer support in the comments are of each site, it keeps your buyers happier.
I believe we were the first here to offer support on our own forum (because we had to) and I guess just like many other things it’s been copied.
I don’t know about other authors but for us that is a necessity, simply because support can only be offered by the developer that built a certain product and since we have multiple developers on our team they obviously don’t all have access to post here.
The other reason is that if you sell on multiple sites you need to centralize support and offer the customers a knowledge base for each product (somewhat of a FAQ ). This way many buyers are able to find out what they’re doing wrong without even asking if the question has been asked and answered before.
All links go to an actual support forum for that specific product not our shop. Again, I’m only speaking for us, I don’t know what other authors do.
If this wouldn’t be allowed we would not be able to offer any sort of support for AD customers and I doubt anyone would benefit from that.
@donchev_a – I couldn’t disagree more, as long as you clearly state this fact it’s up to the buyer to agree with it or not, buy the file or not. If you buy Adobe Flash from your local dealer do you expect them to offer you support or will Adobe offer it on their site ? Would you consider that rude as well ?
@CrackerJack – That’s because there’s a big difference between publicly advertising something and getting credit for your work inside a product a client bought and is not public. Would you suggest removing all contact info from the help files ? Our e-mail addresses have our domain name in them, should that also be considered advertising ? Come on
It’s one thing to protect your website traffic and another to have extreme censorship. As long as author respect some common sense rules I see no reason why they shouldn’t offer support on their site. I wonder how you’d feel if Envato wouldn’t allow any sort of external links, anywhere.
Non-exclusive authors pay their dues plenty through the 25% commission, enough said. Everybody is allowed to make their choice and at this point I’m actually pro-exclusiveness. Discriminating against any group of people if you don’t agree with their choices is not cool though.
I guess the sales decline has everyone on edge and ready to nitpick.
I guess you guys haven’t noticed that we only sell on AD and our site now. So we’re pretty much almost exclusive and loving it After FC unexpectedly cut the commission in half staying non-exclusive was no longer a good idea.
As for the “luring away” thing have you considered that there’s also the reverse ? When we were selling on all marketplaces people would search for us and end up discovering and becoming a member of AD ? Now that we no longer sell on other marketplaces our clients from those marketplaces are coming here.
Our full access membership, as attractive as it is, is only ment for companies or developers that need a ton of stock flash files, and 99% of buyers don’t. We don’t have as many premium members as one might think.
And .. thanks
Well, no, that is not “our” strategy because I explained it clearly that flabot is a different company with different code, products, staff etc etc.
In case of any current (or future) flabot products I assure you they would be approved on any account (even oxylus) because they are 100% new and their source code has never been used/seen before, anywhere.
I’d like to believe we’re all professionals here so we should trust each other as professionals. I’ve already stated the above things a couple of times already and I see no reason why I need to repeat it over and over again. It’s a fact and I think I earned the right to be trusted. Until this is understood and taken into account anything else I say is pointless.
I find it hard to choose between “I” and “we” because this discussion pretty much has to do with me not oxylus or flabot, but on the other hand both companies have more than one person involved.
I think that what some of us fail to realize is that it’s not just about the authors, it’s about the buyers and providing them with products they would be interested in and willing to buy. There are certain types of stock flash products that are very sought after and buyers will always want better versions of. That is what I will be focusing on with flabot initially and if that means some authors will be upset regretfully there’s nothing I can do about it. It’s naive to think that you can only do “original” types of files and be successful, at least that is my opinion and experience. What you can do is make these sought after products as feature rich and useful to the buyer as you can and if that makes your file better than other similar files I think it’s nothing to be ashamed of because it took you a lot of hard work to get there. It’s called progress and it’s happening all around us. Otherwise we’d all be driving Ford model Ts.
Basically what I’m saying is that I tried to explain the situation to you guys and I hope you understand. You should also remember that flash microstock is a hobby for some, a business for others but at the end of the day all authors are competitors whether we like it or not. There will always be frustrations and it’s something we have to live with. As long as I know what I’m doing is right and all the people that matter know that too, I am happy.
And ontopic, I also think that buying your own items to bump them up is not a practice that should be allowed or encouraged, although this is something Envato would need to decide upon and reinforce. I also doubt that there are many (if any) people that do this, it’s a time consuming, tedious and risky tactic that is unproven and may not produce any results.
Now that’s a bit unfair CrackerJack, we also work really hard, put a lot of effort and hours into this just as everyone else does.
The last thing I want is to have these kinds of frustrations against us and if it would help I’m willing to post a long “story” about us, what we do, why we do it and what is actually driving everything.
I’m also willing to have an independent adjudecator check the flabot files against any oxylus file, there’s simply nothing similar/copied as far as code goes, it’s all built from scratch on a framework that took Laurentiu months of hard work to create.
We’re not here to “steal” anyones sales, my feeling is that we contribute to this marketplace and niche quite a bit through our files and will continue to do so.
If you think 3 out of 1920 authors and roughtly 300 out of 11066 products is “domination” or a threat I think you should run those numbers again.
Let me ask you this, would I make more money selling those files on oxylus or a brand new account ? Would you still have a problem if they were oxylus files (in which case they would get many more sales) ?
I need to prove to you guys that this is not some kind of manouver or trick, we play just as fair as everyone else, work just as hard and what I don’t want is anyone thinking the opposite. We’re not the black sheep here.
Maybe I shouldn’t care, but it’s not the spirit of the community, is it ?
Guys, be carefull with sending out mails. We got warned from envato to not do so again or we will get banned from activeden. We just wrote a mail to some of our best customers and friends (we thought) and someone called on us. So please be very, very carefull when sending out mails about your products!
We actually contacted customers via skype and a couple e-mails (under 10 people I think), not mass-mails on every file, that IS spam Just buyers you know would have an interest.
Hehe, yeah it’s a good thing that’s not the case, I don’t think my sword skills would be up to par, I’m more of a brick in the head type of guy (just kidding).
I always admired Marcs work and he is well regarded in this community so I couldn’t possibly jump to conclusions, could I ?
Cheers guys, I’m off to sleep. Sorry to disappoint.
Hello Marc, well I wasn’t sure if it was our file you were talking about, main reason why I contacted you via PM, I though “No, that can’t be ?”.
So just to post here for everyone to see, we didn’t purchase our own file and we didn’t even ask any previous buyers to buy it either, I guess it’s just a product that’s been in demand and we do have quite a few followers here on AD that get notified of new releases right away. The amount of initial sales was no shock to me although the 5* rating after just 8 sales is indeed a bit unusual, I have to agree.
Anyway, I’m sure Lance or someone else from the staff can check & confirm that no suspect activity has been found on the product, just so everybody knows
Don’t worry, no offense taken, I was genuinely curious myself to see if anyone has tried this only to discover the actual file in question was one of ours, so it turned out to be quite funny.
And as another example, since you mentioned FLABOT , the 3D Carousel sold 14 times in 3 days, and keep in mind that’s for a brand new author. No 5* rating though, just saying … it’s quite possible if the file is good/demanded enough. Bit unexpected but nobody is complaining.