We already filled it, but we think that the survey it’s really biased towards the mandatory support. None of the questions ask if the author is in favor or against this new system. It seems that you already have it all decided. One of the biased questions is having us respond how much period of support we offer or “what proportion of buyers abuse support” and having the higher choice “more than 10%” (which is a pretty low choice between 7 SEVEN options). There’s a difference between offering support to your buyers as a good will service and offering mandatory support. We will loose that added value and the buyers will think that we owe our time to them. Don’t get me wrong, we are really happy to help our customers, but in OUR TERMS. We are not envato employees, you can’t impose this things, you have to understand that! We also have lives, families and other jobs. This is supposed to be an additional source for income not a full time job. Not all authors have a team to provide support. Imagine this, a one person author gets home from work and insted of spending time with his family or take a break, has the obligation of sitting to respond all the questions before the mandatory time. It’s just not fair.
We also have to add that we filled the survey but not with much hopes. We recently filled the New Badges survey and the response to the results from Envato was “We don’t care about the results, we’re still going with what we think is right, design in subjective” (that’s a good one! hard rejected authors, you could use that! ) and filling the survey brought zero changes. Very disappointing.
We’ll miss the handling fee, but we hope this encourages buyers to buy more. And Collis, please bring back the percentage of the product price that we authors get. If this didn’t changed we don’t see the point in removing this info from the earnings page and the statement balance. You could add it and also leave the new Item prices fees (the more information the merrier!) We think this will be a lot more clearer for all of us and it would save a lot of questions.
Thanks a lot for the tips salihveseli!! we’re gonna try that!!
Hi rahmanat1, thanks for the response!! but we already included those things in both the description of the item and the txt file inside the pack. In fact, we listed all the 35 PSD files in the pack, included photo credits and listed and linked all fonts used…
Any thoughts on this? We also requested a staff reply to see if anyone know what that means, so we could get on with it and re-upload as soon as possible. Thanks!
Hi! we recently uploaded a PSD template and we got a soft rejection with one reason that is a bit unclear to us and given that we can’t ask the reviewer without uploading something, we would like to ask you guys what you think.
The reason is this:
Soft Rejection Details Reason: 1. Please provide documentation for PSD Templates as below: – File structure must be outlined – Groups & layers must be documented, preferably with screenshots and descriptions
What does he mean by this: “File structure must be outlined – Groups & layers must be documented, preferably with screenshots and descriptions” We’ve never received this reason before! We always include in our files a documentation .txt file which includes the name and number of the files, photo credits, font links, and description of the item.
Thanks in advance for the help!
Hey Odin_Design!Is this happening to someone else? Is this an Envato error?
No worries! Unfortunately looks like your email address had ended up on our Mail App’s rejection list, this usually happens when you report one of our messages to you as spam, or, something a buyer sent you was detected as spam.
I’ve removed your email address from the list and messages seem to be flowing freely again
Let me know if you have any other issues.Christian
Thanks a lot Christian!! Now we are receiving the notifications again!
Hi! Today we received several comments on one of our items but we haven’t received the usual email notification. We also had a soft rejection, and a buyer told us that he sent us a profile message but we didn’t received an email either.
(We already checked our setting and our email notifications are turned on)
Is this happening to someone else? Is this an Envato error?
Hi! a few months ago, Imageshack changed and stopped being a free image hosting service. We recently tried with photobucket, but now we have several links broken, so we ask you: which image hosting service do you use to host your images? (for example the templates previews of the profile pages) do you use a free hosting or a paid one? what are your experiences? Share here!