Unfortunately you are unlikely to receive help with a theme without the purchase code.
While you may well be a very genuine case nevertheless there is no way to verfiy the purchase without the buyer account.
@SmoothThemes That is EXACTLY my point.
Fine if a file is faulty etc then buyers should be able to voice their issues and low ratings WITH EXPLANATION would allow them to do this and highlight to the author the problem again and hopefully they will fix it.
BUT at the same time it has to be a two way street and authors should have the right to appeal against low ratings that are completely unfair – requiring an explanation that is visibile would allow them to do this and for other potential buyers to see it was not justified.
I really hope your (and other ones similar) get resolved.
We raised this on another thread and its good to see people who agree that compulsory explanation for reviews should be in place (I am not talking about the new optional thing that there is).
Personally I think this should be the case for ANY star rating from not just lower ones.
Surely this would not only help prevent the questionable ratings and in many ways it would alos help to answer the multiple cries for buyer/author fairness at the same time.
I also think that done properly this would massively benefit all parties if it was also visible somewhere on the items – think of things like Tripadvisor, the App Store etc etc, maybe its just me but if I was reading reviews I pay very little attention to unexplained ones compared to people who justify their reasons.
@daihlo – you can flag you post for staff reply below so a staff member will definitely read it.
While I agree buyer discussion or alternative solution would be useful help must out of respect as much as anything else go first to the author but then my concern with buyers supporting others is that if something was to go wrong through whatever reason that could turn awkward, negative or even unpleasant for bother the buyer and potentially the author.
I am not criticising anyone’s capabilities or taking sides – just playing devils advocate
We actually recently guest lectured at a uni where one of the lecturers encourages their students to become authors on here, not only to help pay fees etc but also as part of a learning curb and a way to refine their skills. He even sets a challenge for his students to see who becomes the most successful author in terms of sales and items produced.
Just goes to show that rejection from here is all part of learning what works – of course there is a degree of subjectivity just like with any design BUT the reviewers are all experienced and know not only what makes a design great, code well written and ultimately what will appeal to buyers and make sales in a marketplace like this.
p.s If you are confident that the design is good and appealing to buyers then I like the others would really like to see it. Maybe people here can help you get it on to here – although you will never sell it here if you do not stop breaking the rules and stick to EXCLUSIVE author terms
Then your client will need to login and ask the author for support – help is not mandatory but will only be provided to the buyer
Limited though my purchases are, even when working in the industry I rate the quality of what I have bought very highly and am beyond grateful for the help I have received – long may it continue.
Not really but there are numerous implications that accompany that and while it may seem simple there are various considerations around actually launching it
Without getting into the rights and wrongs of support, updates etc. & for what is worth I agree with accudata that it would be nice to see a “power buyer” or something similar
The two points that stand out (again not targeted at the original post situation) are “you get what you pay for in life” and that this generalization of how authors behave is incredibly unfair, of course there are some bad example again just like everything in life but there are A LOT if not the majority who go out of their way to offer support above and beyond the call, and they deserve not to be tarnished with the same brush that the bad examples are.
To all of those who choose to be rude about the authors; where would you be and what would you be doing if the marketplace did not exist as it is and these authors did make the effort to create the themes?
Yes I know it is a two way street but lets be honest, almost all marketplaces like this operate in the same way and very few offer such a varied choice of products and there are a great deal of people here who either work on these low budget projects or simply do not have the capabilities to build their own sites – how would those “developers” operate without the authors who they seem to have so many problems with?
I think some people are missing the point (and feel free to correct me if I am wrong) but as a few said, for envato to make this change i.e. allow purchases to sit in buyers accounts even after the author chooses to remove it, is not just a case of “adding a feature” like comment searches etc. It would mean that envato has to completely change the core function and structure of their marketplace as they would need to gain copyright permissions that currently do not exist.
Surely this is actually a quite serious change that in itself would have implications not only on how the site works but also on the files available also?