Posts by Parallelus

1095 posts Best-dressed man at PressNomics 2013
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Parallelus
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Seattle’s also on my list of places to visit. Keep us posted on the date.

1095 posts Best-dressed man at PressNomics 2013
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Parallelus
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@Parallelus, just sent you a message, interested in

... saving your customers money and increasing your earnings at the same time.
He got mistaken about the Envato’s fees. He thought Envato going to charge 70% for support packs. So, he wrote that post. Just ignore that. :)

I typed 70% by accident instead of 30%. There was no mistake in my understanding of how much is being taken. It was only a typo.

1095 posts Best-dressed man at PressNomics 2013
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Parallelus
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Im wondering if most elite authors are not pleased with this announcement what authors did envato consult about this :/

Don’t misunderstand. I appreciate what Envato has done. I’m in favor of adding paid support. I’ve told Envato this many times. I also like most things about the system as it’s been designed.

Envato asked me in past interactions about paid support. They definitely consulted authors for feedback. I’m just insulted by being changed a 30% “transaction fee” on a support purchase. I know I wasn’t ever asked about that.

1095 posts Best-dressed man at PressNomics 2013
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Hey @Parallelus as you haven’t managed to read all 39 pages I thought I better let you know that disabling the option for support is fine but Envato will be placing a notification on your item stating it is not supported by the author. You may or may not of known this. Eventually, as said by others, this will then become part of search bringing in results from ‘supported’ items first etc. plus no one will probably buy an item that has a big notification like that on it.

Already sorted that out. Send me a message if you’re interested in the details. ;)

1095 posts Best-dressed man at PressNomics 2013
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Are you still taking 70% of support package price?

Hi purethemes,

The author fee rate for additional support purchases will be 30%, in line with our pricing of service work on Envato Studio. You can find more information about the pricing for item support from our recent blog post.

I haven’t read this entire 39 page thread, but taking 70% on support packages is pretty crappy. What does Envato do for this percentage? They process a payment and then they maintain an API for us to verify the purchase. 30%, really?

Here’s my suggestion to authors. Disable the option for item support. Make a note in your item detail that you do offer support for your items, but not through the Envato system. Create your own site to sell licenses for support at $1 less than Envato and now you only pay the transaction fees, about 3%. You save your customers money while also earning more on a service that only you are involved in providing.

Myself and many other authors were initially planning on doing exactly this. But Andrew made it very clear that Envato will not allow authors who opted out of this support mess so advertise that they do in fact support their products, albeit outside of the Envato ecosystem. So going ahead with this approach will run the risk of having your items disabled :(

Envato adding insult to injury. Nice.

It sounds like you can’t “advertise” it. So, I won’t advertise it.

1095 posts Best-dressed man at PressNomics 2013
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Parallelus
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I haven’t read this entire 39 page thread, but taking 70% on support packages is pretty crappy.
I think you misread. Envato is only Taking 30% AFAIK

Fixed. :)

1095 posts Best-dressed man at PressNomics 2013
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Parallelus
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Are you still taking 70% of support package price?

Hi purethemes,

The author fee rate for additional support purchases will be 30%, in line with our pricing of service work on Envato Studio. You can find more information about the pricing for item support from our recent blog post.

I haven’t read this entire 39 page thread, but taking 30% on support packages is pretty crappy. What does Envato do for this percentage? They process a payment and then they maintain an API for us to verify the purchase. 30%, really?

Here’s my suggestion to authors. Disable the option for item support. Make a note in your item detail that you do offer support for your items, but not through the Envato system. Create your own site to sell licenses for support at $1 less than Envato and now you only pay the transaction fees, about 3%. You save your customers money while also earning more on a service that only you are involved in providing.

Envato has to do next to nothing for after sales support. The initial cost of developing the system and upgrading their API, those are your upfront costs. To take 30% is outrageous and insulting. Consider changing this to 20% or less. As of right now, I’m giving serious consideration to implementing my own support system. Anyone else that wants to join me is welcome to participate. Send me a message if you’re interested in saving your customers money and increasing your earnings at the same time.

1095 posts Best-dressed man at PressNomics 2013
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Parallelus
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Nice Parallelus!

Now I have a question, Please imagine a competitor (with a long history of membership) tries to take down new members item with false claims/false DMCA, What do you say to him? What behavior should i have with him?

It has passed, but sometimes i think about it.

I haven’t had much experience with DMCA issue so I can’t speak from experience. If that happened I would contact Envato and give them my side of the story. After that, hopefully I’d be calm enough to contact the other author. That’s not easy for me. I try to play fair and get pretty heated when I feel others are not, but I’d try.

The reason I suggest making contact is it’s easy to forget there is a real person on the other end. You need them to see you as a person, not a company or some abstract avatar.

1095 posts Best-dressed man at PressNomics 2013
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Parallelus
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So you’re both just stealing from item ‘X’ instead? I don’t really see why that’s better.

If you’re worried about item ‘A’ sending a DMCA based on your design being similar to theirs, my advise is to contact them directly or come up with something more original.

1095 posts Best-dressed man at PressNomics 2013
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Parallelus
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I would contact the author of item ‘A’ directly. I’ve done it before. If you think your concept is similar to theirs but original, send a courtesy email. Offer to share mock ups or details and ask them how they feel. We’re technically all competitors but I think of every author I’ve met as a friend too. Show them respect and they’ll show some back.

I’ve never met an author from ThemeForest in person and walked away thinking anything but awesome positive stuff. They’re always nice and excited to meet in real life. I don’t know how many I’ve met now, a few dozen at least, and they are all great people.

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