Posts by Pixelworkshop

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

Yep. About a month ago I wanted to give some feedback in private through support. What I received was a canned message that didn’t have much in common with my comments. Surveys are easier to handle, you can put them into beautiful graphs showing the “reality” but they don’t question anything.

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says



Many buyers say they would not or probably would not buy the item if support was not included in the purchase price There is risk these buyers would look for alternatives outside Envato if they were required to pay for access to support
[removed for language]
They stated that the support fee they charge will be from the start 70-30 for Author and Author respectively, no matter the author level or all time sales.

Oh, I see, so now Envato is trying to monetize our own time however they want, not even offering a decent support platform. Cool.

What’s actually funny is how Envato throws out these topics with “new proposals” and then using a stick they check whether we fight back or not.

On top of that, it’s now written on my items that I provide “limited” support. I never decided to do so, and I don’t like how support emails are linked to particular items. Actually many of my customers purchased several products in my portfolio, now I can’t see which ones when they contact me.

I guess that in my case the best would be to completely drop support even if I don’t want to. This support package solution can’t be suitable for everyone and it’s completely irrelevant in my particular case (and I’m probably not the only one).

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

Any chance to see again the link to verify customers when they contact us by email ?

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

This thread can be closed or locked, thanks !

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

Hey, I don’t really monitor this thread as I receive emails directly, I’ll post a comment once the offer will be over, thanks !

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

Alright, the offer is still valid :)

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

Hi there !

I’m looking for a partner who’d be interested in converting some of my items for Wordpress (to be decided). All conditions can be discussed by email :)

Thank you !

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

Do you like tables :) ?

I’m not sure if things have changed but I remember that newsletter had to be coded with HTML tables and inline CSS. Campaignmonitor has a lot of resources and Litmus is widely used to test your code.

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says


I purchased an HTML template recently, I was offered the best WP plugins to enhance it…

this make sense. To offer similar items that can complete the one buyer just purchased. This way maybe he will purchase something else that he didn’t know it exist.

Forgot to mention that you get a mail with other items from the author you’ve purchased.

Not really, I know that WP plugins won’t work with HTML templates but quite a few users don’t make the difference. That can be misleading, I agree that it’s in the same family of products so it somehow makes sense but it’s still out of topic. It’s like promoting Joomla modules after purchasing a WP theme.

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

I purchased an HTML template recently, I was offered the best WP plugins to enhance it…

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