It’s indeed a huge milestone and something to be proud of and celebrate! Awesome job, Jonathan, keep up rocking!
It’s quite simple.
I see Premiumlayers saying “they rate your theme 3 stars just because it doesn’t have a page builder plugin integrated”I think that’s BS – A nice designed theme with some shortcodes to create columns or a very basic layout/column builder is what people i know of like the most.
I shared our experience which may or may not match with yours, especially considering the fact you have only 1 theme on sale and might not have come up with such situation with a buyer yet. That doesn’t give you any right to call it a BS so please make sure to be more respectful to other people next time you write something.
I understand what you are saying, but if the theme is well built, you don’t need to use VC or any shortcodes. Basically you will still be able to build your own content across pages and posts without any of these elements.
The “problem” is that it is harder to build special pages where you want to use columns, backgrounds with parallax effects, sliders, tabs, toggles, etc… You will have to build all of these with “your own hands”, because there are no shortcodes available.
Also, as an example, if you want to show the latest portfolio posts on your homepage, how will you do it without a shortcode or a plugin?
I think VC and other page builders are great as long as the theme works well without them too. If you decide to switch themes later, you need to be ready to make adjustments to your content, but I never saw a theme switch without going through this type of process.
The visual shortcode generator is a must from my point of view, to build all those shortcodes provided with the theme easily (this can also include full width parallax). However this is far not enough for buyers very often, they also need to have a drag&drop interface for grid building/shortcodes.
It’s perhaps hard to believe but the market forces us – authors, to integrate Visual composer or some alternative page builder plugin. One thing is the themeforest requirement (which is still on hold and does not apply as a requirement yet however this is in Envato’s plans, as announced) and the other side are the buyers who sometimes buy 1-2 themes with visual page builder (VC or anything else) then they rate your theme 3 stars just because it doesn’t have a page builder plugin integrated (even if it’s never stated that it does). We have gone through this many times and as frustrating as it is, that’s the bitter reality.
Perhaps those buyers are the people who don’t have any technical or theoritic skills and just want to get their website up and going the easiest and fastest way possible, no matter if it will work slow because of plugins/scripts overbloat or not.
This is Amazing, you did a great job
A refunded purchase does not automatically mean a deleted rating, as the rating could still be applicable as buyer feedback. But we certainly don’t want authors to suffer with rating bullying or blackmailing. Support will access each rating review on a case by case basis, but we aren’t getting too deep into rating removal until we start processing our next review round of how we handle ratings on the site.
KingDog, thanks so much for clarifying this. If a buyer requests a refund and its issued, can we contact Envato support and ask to remove the negative rating or the mechanism of making decision on rating removal doesn’t work that way?
Are you sure about comment deleting after refund? As I remember from Envato staff answers in some last topics about required upcomming support they answered that user still can rate items and add comments after refund (because he have his point of view even if he got refund). I think comment and rating will not be deleted after Refund and as I remember by some of our customers that work in this way.
If they get a refund, the theme is automatically deleted from their account so there’s no way to rate the item or leave comments as a buyer (of course one still can post any comments under item comments section). Regarding rolling back the rating after refund, I think it was stated by Kingdog (I might be mistaken though) that the ratings do get rolled back after the refund. I will flag this post for staff reply, would be great to have official confirmation on this.
It is not your fault. But it is good experience. For every niche there are some features that customers expect and sometimes don’t even check before purchase, that is the case here. If you already don’t have a feature that is common for that niche you should explain that in your template description. Sometimes it is good even to explain if template is HTML and not WP theme.
+1, you should mention it and make it as bold and clear as possible. Some buyers don’t even bother to read the item description carefully before buying it but that would give you immunity to such cases so you can refer to it if anyone blames you in false advertisement of template features.
Note that even with this, there’s no guarantee that a buyer wouldn’t give it 1 star just because it doesn’t do what he wants even if you never claimed anywhere to have such functionality (believe me, it happens, and quite often).
In this situation, I would suggest to contact him and ask to request a refund from Envato. Once a refund is issued, the template is deleted from his downloads section and the rating is also rolled back. Oh, lastly I would report that his comment for being very offensive. What he has written is very rude and it also might affect your sales.
Hi Gareth, Here’s an article on how to get and display any widget via shortcode (you could skip the part for creating it as shortcode and just take the function itself) – http://digwp.com/2010/04/call-widget-with-shortcode/
Or better check this plugin’s source – http://buddydev.com/wordpress/embed-wordpress-widget-areasdynamic-sidebars-in-posts-or-pages-using-simple-shortcodes/
Hope this helps.