Can’t wait to see the answer
As a first step I would recommend to pick up a good Drupal theme from themeforest and start exploring the code, documentation, etc… This way you will have an idea regarding various aspects of the theme and themeforest standards.
Now why, after so many complaints of authors and threads, you can’t just add such an option?
That’s a fair question. Each piece of work Envato undertakes is carefully planned ahead of time and prioritised in line with the needs of the company and the capacity of internal departments.
For an infrastructure as large as Envato Market, it’s not possible to simply throw a few lines of code together and launch a new feature. Each change must be meticulously planned, developed, tested and launched.
The other thing to consider with ratings (specifically) is the need for solid & clear guidelines for: Authors, Buyers and Envato Staff. It’s really important that we create a platform and dispute / removal policy that’s equally fair for both: Buyers and Authors, and that expectations for everyone around what is/isn’t fair-go are really clear. There are many (many!) factors at play, so it’s really important that we take the time to ensure our proposal is right before making any promises about removing low ratings to the community.
The current state of play is that we’re waiting on VAT and Item Support ahead of re-addressing ratings. Item Support is likely to have a big impact on ratings / reviews, so we’ll need to see how that plays out first.
Can’t make any promises in terms of time frames, although I wouldn’t anticipate anything in the short term.
Happy to answer any questions you have,Christian
Hi Christian, thanks so much for stepping in. I totally understand that Envato should not be the one to process any disputs regarding the ratings as considering the volumne of requests it would perhaps be crazy to put any human resources on such problematic area. That’s why my request was totally different.
Imagine this scenario – you come to themeforest and buy a theme for your website. You try to setup the theme however it doesn’t work out of the box. And that’s not because the theme is buggy but because you missed one step in the documentation. Now you get frustrated and rate my theme 1 star. If I could contact you back, I would offer my help, have your issue resolved in 3 seconds and we would end up with you being happy with the product you purchased and me being happy with the rating you revised and changed. That’s all I ask so it’s only about adding 1 additional field enabling the seller to contact the buyer if he gives his consent.
Is this indeed something that would require so much discussion and huge backend changes? I may not be familiar with the marketplace backend but being a programmer I know this is something that can be done easily and save both author and buyer from huge frustration and this could be a nice solution until you have the more fundamental changes you mentioned come into effect. Please correct me if I’m wrong.
I think it’s a really good start however needs more work regarding typography (for example, the contact part typography is not good as to me) and also you definitely need to add more functionality. Also adding some nice subtle css3 effects would be nice I think. Udachi!
Agreed. I have not received any ‘threats’ of giving me 1-star but yet I just received two 1-star ratings from the same person who bought different items of mine, yet the guy has never contacted me for any help and the reason given was more towards his understanding / knowledge of the item than actual problems. Perhaps things would be better if we could contact our buyers to help them solve their problem, or at least an option for them to allow authors to contact them if they want to protect their privacy. I hope a staff member can give some clues to whether Envato has any plans for improving the review system and when can we expect such improvement to be done.
If there are any privacy concerns, there’s a really easy and elegant solution. Once the buyer goes to rate the item, Envato can just add a checkbox “Allow the author to contact me back” and if it’s selected, a field appears where the buyer fills in his email address.
Hi guys, I’m starting this thread not as “another low rating received pissed-off rant” but rather as a constructive criticism about the rating system.
I know there have been many threads regarding this but these never got addressed as should. Here’s the biggest problem – there are many buyers who are not familiar with how the system works (opening a ticket in author’s support forum or contacting the author directly). There’s also some group of buyers who just don’t like the idea of contacting the author or registering in another place to get support and some just don’t like reading the documentation carefully. I’m stating this facts based on our extensive experience we got for 4+ years in themeforest.
Now a part of such buyers just goes ahead and rates the theme 1 star. There are many situations when he just might miss some point in setup process which might lead to unsatisfactory results. The author would be willing to help fix all the issues if there was ANY chance of contacting the buyer. However Envato does not provide any such option.
Just take a look at a website of any of major retailers, each of them gives the company behind the product a chance to enter and answer to any complaints the buyers might have and in many cases resolve the situation. This results to full satisfaction for both sides – the buyer has a fixed or replaced product, the company has the bad rating removed or changed.
Now why, after so many complaints of authors and threads, you can’t just add such an option? I don’t ask you to change the rating system, this is just a very small addition which does not require any significant resources from IT staff but would be such a HUGE help to all Envato authors and buyers, eliminating so much frustration for both sides.
I would be truly grateful if a corresponding staff member could answer this ticket with a real answer, by real I mean not the type of “Thanks for pointing it out, we agree and are working on it” message, but one with at least some estmate or if you are not going to implement such a function, just an honest statement that you don’t find it a necessary thing to add at this point. Thanks for your attention and consideration.
Well, I had came up with such situation when one of our WP-based websites was hacked and just one link was added leading to nulled.org and loading its mian page content into an iframe. I tried each and every secutiry plugin there – starting from Wordfence, security Ninja … you name it. And NONE of this plugins could find it and I ended up catching the location and deleting it manually. As of outsourcing in general – it’s really more about luck, good will and your own knowledge of Wordpress. I would highly recommend to learn it to understand the real scopes of the project, estimates, average market price for that kind of job, etc..
vuzzu saidOh, believe me my friend, a few times we had such customers I would honestly be ready to give a double refund without even involving Envato if they promised never to buy any of our products again
Something never to forget, you never make them go, so customers like this always will exist, they’ll be a new buyer that found you on Google or any fresh company trying to jump on quick rich business. We always have to be polite and again be polite. Then you win a customer, who would like to lose some?