Can’t wait to see the Staff response
Well, while I mostly agree, there’s also another part – the new authors who get rejected and ask for a feedback, they wouldn’t be happy to get abandoned and if I was a newbie only making my first steps towards becoming a TF author, I’d be really frustrated to see there’s no chance to get a feedback from community.
First off, I mentioned clearly that this thread is my opinion as an author, not as a moderator. If you read that, fine, if not, I wrote it again. I’ve edited the main thread, added a BIG prior notice as well right at the beginning to mention that this has nothing to do with my role as a moderator.
Secondly. Let’s say you have an AMAZING selling item with a bug in it, a critical / non critical one, right? You make 1000 sales a day. You get prior notice that that item is broken, it may take you 10 minutes, it may take you 10 days to fix it, correct?What happens to the buyers that purchase that item in that time? In 10 days you’d accumulate 10.000 broken sales. I’m pretty sure you’ll get much more 1 star ratings than just having it disabled so you can fix it! See my point?
Sorry but I think you either haven’t read that posts completely or are just tyring to justify what you wrote. If you check the thread there, you’ll see many authors stating that it sometimes gets disabled for ordinary css issues, I’m not talking about critical bugs here, if it’s indeed a critical bug which may do a big harm – be my guest, I’ll only be thankful for disabling it right away, to stop any further harm. Another thing is if a good selling item gets disabled for some minor bug and the author loses lots of money. So, what about this? I don’t see the answer anywhere mentioned in your post.
Actually, I did write that, and I can say it again if needed. I didn’t point any fingers, just so you know, I was not referring to the thread opened by Ait. The fact of the matter is VERY simple. It’s not the reviewers fault or Envato’s fault for that matter if your item has a bug and gets disabled. It’s as logic as it gets. Bug = fails to meet standards = faulty product = disabled. Fair and simple. It’s the cold heated truth, and I ca guarantee you that a buyer that purchase a broken file is better off not purchasing it at all. If an item has a bug it needs to be fixed or disabled. Simple.
Ok but again, it’s about HOW the process is being done. Getting item disabled without any prior notice of notification, without giving author a chance to fix it is WRONG. And even Travis (Kingdog) agreed on that thread that this process indeed needs improvements. Now do you think you are doing a favor to him or anyone by writing such things? You probably forget that being a moderator brings great deal of responsibility as well.
If a moderator opens a thread and points out on such important issues for many people it might seem like an official response to our queries. and THAT is utterly direspectful to LOTS of authors here who raise their valid concerns and get answer from Envato staff representative that who agrees that process is not setup good and is indeed harmful as its current state. And you just open this thread and tell us “Go to hell, whatever Envato and reviewers do is perfect and wonderful, if you don’t like it it’s your fault”. Don’t you see the problem here? If you don’t, it’s perhaps worth to consider that sometimes better not to say anything at all then say something this unfair and irresponsible. Sorry ifthis sounds harsh, I don’t mean to be offensive but I’m as pissed off from your thread as I’m sure many authors here will be. So please, just consider deleting it, even if you have written this to help peopel, you’re only making things worse.
This is probably the biggest statement I’ve heard here and I’ve seen some harsh words thrown at the reviewers. So, your item got rejected because of a bug, and now you’re not making sales, or your buyers can’t get their hands on the item comment section because it’s disabled and you get negative ratings? Please do tell me how is it the reviewers fault if they disabled your item because you left a bug in it.
You have either missed the other thread points (opened by Ait) brought by lots of authors who are not the first year here working Full time on themeforest and provide perfectly valid reasoning on why disabling items the way it is is totally harmful to us and our business or .. I don’t know why you have even written this… I can value your input as one of themeforest users here but as a moderator… really, you better just didn’t write this…
I remember the days of GTA1 it, was my favorite game and I even bought a brand new 32MB Geforce 2 to be able to play it in GFX color mode which was quite expensive back then as I was just a school kid and had to collect money for 6 months to be able to buy it
What fuelthemes was trying to say is that this question has been raised numerous times before and never got handled so as important as it is, we have given up on asking Envato to add such an option because they just wouldn’t hear or take any actions.
Hey guys. I’ll be completely upfront with you, no one likes it when we have to soft disable a file. It certainly doesn’t benefit you, the buyer, or even us. And we’re very aware of the impact it has when an item needs to be taken down for repairs. The Review Team will always approach each occasion with common sense to that we can avoid or minimize the pain as much as we can.
So why do we do it? For that answer you’ll have to think a bit like a buyer and a business. Simply put, if there is a confirmed issue with an item, then it’s a diservice for us to continue having it available on Envato Market. We want to make the buying process as painless as possible and we want those buyers to keep coming back for more. A big part of that is delivering a solid experience right out of the gate.Can we improve how we commuicate and present a soft disabled item? Absolutely! I’ve seen several reasonable requests in this thread on how we could get better at this. The teams really care about this process and feel like we can strike a decent balance. After all, we want to keep your items up and running as much as you do
Thanks for the answer! However as good as it sounds, would you be able to provide at least an approximate estimate on when you are planning to change the policy regarding this? For a start, I believe that should be easy to give authors a few days to fix the issue(s) reported before soft disabling the item as from what I understand the process is not automatic so it should be totally up to reviewers on when to soft disable it I guess?
That’s really weird, since i’m your follower i have noticed your new PSD on my “Just For You” section but i can’t see it in Homepage or in PSD Category.
i thought this could be some cache problem but not, checked with Chrome (incognito mode), Safari, Mozilla and IE but it’s not working.