Pricop saidThey stated that the support fee they charge will be from the start 70-30 for Author and Author respectively, no matter the author level or all time sales.
Many buyers say they would not or probably would not buy the item if support was not included in the purchase price There is risk these buyers would look for alternatives outside Envato if they were required to pay for access to support[removed for language]
Oh, I see, so now Envato is trying to monetize our own time however they want, not even offering a decent support platform. Cool.
What’s actually funny is how Envato throws out these topics with “new proposals” and then using a stick they check whether we fight back or not.
Envato just abort this idea of a new support system. You’ve replied me in 7 days or so via a ticket sent on your Support. If you can’t support authors in a decent time, why force authors to do so? You don’t even offer the platform to offer support but you’re trying to enforce it. So far it appears that pretty much anyone is against this change. Just get over it, there is no need to change something that works already, everyone is happy with how the current system works.
Yeah, let’s stop the paid updates subject and come back to the real issue here. I am against the new proposal and the marketplace should remain the same on the Support part, let us choose how we support our items and how we charge our customers. Enough is enough.
+1 for the paid updates that contains new features, and actually -1 for the new proposal. Updates with security changes should be free, but the discussion about the paid updates should be on another thread.
Personally I wouldn’t charge for each and every update as I do have a couple of items which I kinda update regularly, however at X updates a fee would be nice.
My question for Envato again: Why do you feel the need to change the Item Support if as you guys said: 95% of authors support all their items, and 5% of them support only some. Why are you so evasive in giving a straight answer.
What you wrote in the definition of support was already available in the knowledge base, wasn’t it?
Answering questions about the item’s included features and functionality Fixes for bugs and reported issues with the item Updates to ensure ongoing compatibility and patch security vulnerabilities
The 6 months seems to be reasonable, overall I am okay with this given the fact that you actually plan to implement a paid support option which will only extend this to one year.
Also there should be a clear statement somewhere where the buyer purchases extended support that does not mean the item will get new features, only what’s described as being support.
I have a couple of questions:
Hopefully they will add some more generic icons in the future. Looks promising.
Congrats!! The old paws looked so good.