I don’t believe you can provide good support using the WordPress theme.
And we are already using ticksy. It is bad, sadly.
So this week we are moving to the zendesk.
Oh thanks god, I am not alone.
Let’s see if anyone figured this out already or I request staff reply tomorrow.
If so, I will request a staff reply because I really wonder what they think of improving the demo pages and improving conversions?
I have a question I cannot solve myself and will be happy to get an answer if anyone has tried anything like this before.
Since we got the possibility to track the sales with Analytics I am wondering if we could somehow connect together the data from the TF and demo pages. It would be super awesome to have that, because it would allow the authors to do the Experiments on the demo pages (a/b testing etc) and see how these things correlate with sales and therefore it would lead to better conversions/optimizations of the demo pages. TF and authors win.
I am not a analytics expert. I tried to put the same GA tracking code of the property I created for the ThemeForest, but no data is shown. I have read some docs on GA, but usually you have to modify the tracking code in order to track correctly multiple domains within one property.
Has anyone done something similar already, so have the data of the sales pages and demo pages in the same view? Would highly appreciate that and I think that would be a huge step forward.
Congratulations anps! We are catching you
Our most popular Hairpress updated to basic WooCommerce support: http://themeforest.net/item/hairpress-wordpress-theme-for-hair-salons/4099496
Mine will for sure stay up-to-date or you can fork and send a pull request if you notice that it is out of date: https://github.com/primozcigler/Envato-WordPress-Theme-Updater
Yes, I noticed that the network install is not supported. But I guess very few customers use that and the ones who do are tech-savvy enough that know how to upgrade via FTP or even fancier methods