With the “Bla-Bla” part I have only tried to explain it doesn’t make any difference for us (as long as we don’t care about the $2 paypal fee, which are not even part of the item’s price)), but for cheaper files it makes sense that authors would be affected (not much IMHO)
From what I understand it does make a difference for authors. Citing from collis:
The handling fee is a change to author earnings, because previously it was split with the author in the same way that the item’s sale was. So let’s say you were a 50-50 author, and you sold a $10 item, but with a $2 handling fee – you would have received $5 + $1. That second part will no longer happen.
Assuming you are an elite author and earn 70% of every sale, you sold 1000 items a month and every fifth sale has been increased by $2 handling fee. It’s $280 additional income, or, rather was
To make it clear:Basic Free Support = What author advertise on his own support policy (we authors do have a free support policy, that’s to be shown here – may be a lightbox or new window).
Premium Support = What Envato advertise on their own terms and conditions and pricing plans for paid support. Authors should follow this in case of paid support they are opting to. But it should be on author’s choice whether to opt in the paid support program
Straight and simple. Problem solved.
This is only a humble thought from us.
I like this idea we can go a little further…
Authors could define available services for each item separately including support packs.
From my point of view such a system makes sense only if Envato would create a unified support platform for all authors. Otherwise some authors (or most of them) will continue to offer free support over the period of 6 months and no one will be able to verify this. As a result, such authors will benefit because buying from them wouldn’t require additional paid packages. In addition such a platform would explain the fact of taking by Envato 30% commision for support.
The second concern is a matter of ratings. If today ratings aren’t reliable and are problematic (inability to respond to a negative rating) what will be after support packages introduction? Imagine a situation that a person bought support package then it has “a few” questions day by day… finally unhappy that you didn’t help him to prepare logo and new custom about page gives you two one star ratings both for item and support quality. Now what?
It’s pure trolling…
Awesome package Congrats!
From my experience (family has a labrador) is a very demanding and very active dog (and it’s big!) It requires a lot of time and patience in education (as a puppy). Without it? Well… It would be like a 35 kg weight tank in a small apartment. So if you are busy and not have enough time I would advise against.
Good catch. Same here