Posts by RafaelMota

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says


Not entirely true. Everyone knows someone that uses warez sites to test software and if happy, buying it. Not the best way to test anything before buying but in the particular case of themes could be handy.
is also the fastest way to get your website and server infected

That could happen, you’re right.

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says

Warez sites are for people who will never pay for your file, even if you obliterate every next piracy site you come across. Those people are not buyers, so you should not be concerned about it. If someone is serious about their work they will buy your file appropriately and won’t even think about piracy, so you’re not using buyers, practically :)

Not entirely true. Everyone knows someone that uses warez sites to test software and if happy, buying it. Not the best way to test anything before buying but in the particular case of themes could be handy.

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says

Hello.

I’m looking to buy a theme that could be used to reach a similar layout of this website http://tinyurl.com/ad7g34m

Thank you very much for your support and wishing a great 2014 for everyone.

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says

First themeforest wordpress theme with an integrated shoutcast player.

http://themeforest.net/item/soundwave-the-music-vibe-wordpress-theme/full_screen_preview/5011090

I’m a member since 2010 so, 3 years of waiting.

Well done. I wish more authors could develope themes for this “streaming market”.

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says

The Envato marketplaces are exactly like any other marketplace; they facilitate the means for sellers to sell their goods and for buyers to buy them.

Do you walk into a physical store, purchase an item, leave the store, and expect that store to give you call when the item you purchased is no longer available? Do you expect the store to call you to tell you the manufacturer of the item you purchased is no longer in business? What about Amazon? Do you expect Amazon to do the same thing?

If your answers to the above questions are “no” (and I assume they are), why do you expect different behavior from Envato? There is nothing different, in this respect, between Envato and other retailers—both physical and virtual.

Hello.

When you sell something that you didn´t made yourself do you say to the buyer : Please buy this item, i dont know if it works but if you have a problem you’ll have to talk to the person who made it ?

The bottom line is there’s no warranty of any kind on this market. I don´t want to waste my time buying items that i have to returm to the store because they’re broken.Time is money.

I want to buy with warranty. Not buying a plugin that is already broken and that continues to sell and no one knows nothing about it…just when the items dissapear from the market whihtout explanation,the bells start to ring….and we…the buyers…have to start wasting our time with the process of discovering what is happening….Now i understand why App Store charged me 90 euros to enter the developper program….and now is the time to search for other markets.

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says

Hello Doru again.

In this specifi item i did not…yet.

I had a similar issue in a recent past with an author that removed the plugin because he had no condition to continue to develop the plugin. Envato didnt refund me because i didn´t meet theyr criteria….Now i have a plugin that is not responding and no refund . What is funny is that Envato doesn´t checks items, issues go on and on for a long time under the hood, people buying the items and suddenly we are presented with a big problem that is not ours.

I was not going to report this issue to support. Let’s see what is going to happen….as i said before…and from my previous expirence..i dont trust ENvato support and i dont agree with theys refund policy. As i said in Portuguese to another person in this discussion, i will continue to buy only stuff that doesn´t represent a possible complication like plugins do.

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says



You can’t expect them to act on something they have no knowledge of.
I would prefer to expect them to have knowledge. I have an author that doesn´t communicate and perhaps removed the plugin without notice and Envato doesn’t know ?

You can’t expect Envato to automatically know about an issue you’re having.”

I’m having no issue. A plugin i bought and could not make it to work despite all my efforts to reach the author, suddenly disapears. I expect that Envato would know that the plugin no more is available and have a word to the buyers. That’s what i expect.


Would not be better if Envato would be checkin all of this issues and reporting back to buyers with an explanation?

But how would the staff know about these issues? Somebody – usually the buyer – would need to get in touch with them and let them know. There are over 1.5 million items listed on the marketplaces so you can’t realistically expect every one of them to be re-reviewed at regular intervals.”

- why not ? Is this for real ? is this different from a shop that has to check if theyr products are in order to be sold?

“You can’t refuse to take the necessary steps to get a refund and then complain that you haven’t been given a refund.”

I’m only complaining about the Envato refund policy.

So, going back….we buyers have to :

1- Buy 2- If author doesnt reply to your questions, bad luck 3- If the item is faulty, we have to inform Envato and wait for an examination of the situation 7-10 days (you know, time is money) 4- If the item is out of the market, we have to inform envato. (beautiful, it’s like no one knows whats happening inside our house and the argument that Envato is a big house to re.check now and then is simply hilarious) 5 – to get a refund you need to never download the file (beautiful!!!!) or the file was removed 5 days after purchase.

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says

The obvious point here, is that you said you don’t get the support you feel you deserve, showing that you don’t get the respect you feel you deserve, but then continuing this discussion not in English is not respecting anybody on here who has tried to help.

Sorry, is that a rule or something of a net etiquete ? I’m sorry, i was just excited to respond to someone in my native language.

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says

An insult is this..


Authors can delete their entire portfolio when they want with no explanation to anyone. Author are not required to answer or give support for the items. You can’t ask for this. You can’t purchase an item and expect to have support from the authors after that.

I’m not against the authors. Maybe Envato should implemet a system where we can flag the ones that reply or not. You know, before buying…Never knew a place where someone sell’s something withou having to explain the client his doubts.

21 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
RafaelMota says

As anything and anywhere in life, chances are that you might get ripped off. It happens.

You seem to be a great buyer so the best thing to do is DO take the time to complain. Because that is what good buyers do. You just have to do it the right way, through Envato Support.

Complaints like yours is what improves our Marketplace. If all unhappy buyers just leave and the bad authors stay…. we are bound to sink with the ship.

As a self-entitled good author, I appologize for your bad experience, and hope you do not leave us. We are all working hard to make Envato a great place to find and purchase cool stuff.

I acknowledge your frustration and wish you can get a positive response from the support, thus getting your refund and diminishing your loss.

Take care and good luck, my friend!

Olá. Ainda bem que entendes a minha frustração. E percebo muito bem o teu ponto de vista que de resto foi explicado de uma maneira estremamente correcta e simpática. Continuarei a comprar outros items mais seguros como as templates mas os plugins ou outro código não me parece. Não há garantias de funcionarem, quer seja pela especificidade do item (plugin) e a Envato como mercado não me paerece que defenda da melhor maneira o interesse dos clientes. Acho que as regras de devolução de dinheiros são absurdas porque depois não estão em sintonia com aquilo que são as prácticas estabelecidas. E são confusas. E “cheira-me” que estão feitas para inclinar fortemente para o lado da Envato….

1 forte abraço e bom trabalho.

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