CLINE123 saidI think that’s a good suggestion. I have been informed by Envato Support that this customer will have to repurchase the theme to get support on it in the future and, I’m guessing here, to really continue to use it. CLINE123 is correct – professional courtesy is sometimes missing in cases like these. In this instance it’s not so much that, as the person who created the site is no longer with the company he worked for and there has been somewhat of a falling out between the original parties. Whatever the circumstances, the end customer is often the one that falls foul of a process that they don’t necessarily fully understand. They pay a developer to provide a website and that’s what they get. If the developer does not provide them with the necessary licenses and documentation, the customer may not even be aware that it was a requirement. It reminds me of another situation that I’ve encountered a few times where a web developer registers a domain in their own name, when things fall apart between developer and customer it makes things very messy. IMHO , as developers, the onus is on us to make sure that everything we provide ensures that the customer retains the rights to everything they’ve purchased at the outset. In the past I have developed my own themes but have been investigating this avenue as another option, this experience has made me very wary and I shall be very careful about how I use premium themes to make sure that I never leave any customer of mine in this situation. Lesson learned.
In my experience that’s not always that easy because it’s one web guy taking business from another and you don’t always get such professional courtesy. Hence my suggestion of the purchase code or something similar to be automatically uploaded with the theme files. Of course the worst case scenario is the client not getting any access, log-ins at all from the old web designer.
Thank you so much, that seems a very sensible way to work with it. As a developer I like to give my customers the complete ability to own everything about their website and so move it as they choose. I really appreciate your advice.
Thanks so much for your advice. By coincidence, Envato Support have just replied to me and their advice is that the developer is the licensee and that we should repurchase the theme. That seems a little hard on the client who, I’m sure, will have paid the original developer of the site an amount for the use of the theme already.
I usually develop custom themes for my clients and have only just got into using purchased themes, so it is useful to know exactly what my customers would need to keep to ensure they have proof of their right to use a theme should I get run over by the proverbial bus!
Is it then, best practice to allow clients to purchase their own themes through themeforest, thus ensuring that they have full rights.
Thanks for the quick response. My client unfortunately does not have an account with themeforest. They had a developer sort their website out for them and have been given nothing to say that the theme is licensed on their behalf. The developer is not contactable to find out how this was done.
My assumption was already that it was unlikely that, without some sort of license number, the theme could be proved to be valid for their use. I was really just hoping that someone could let me know exactly what the client should have been given, I’m guessing that there is some sort of common system, just in case they have something that they aren’t aware of. Long shot, but you never know.
I have inherited a client that is using a theme from Themeforest. The original developer of the site is unavailable to answer my question and I have asked it of both the theme developer and Envato support, but have been unable to get a response from either. I am new to Themeforest myself.
My client has no information about the licensing for the theme. Can anyone tell me what sort of information a developer would normally supply to a client about a theme purchased on their behalf? If they have not been given anything, do I have to work on the basis that without proof, the theme is now not licensed for use on the website?
Thanks for any light anyone can throw on this. I have searched the forums and read some of the licensing information available, but have not been able to find anything that will answer this very specific question.