I would like to suggest that a second rating system be added to the site. There is already the rating system in which one can rate the value of an author’s theme, which is great… but it is lacking an important piece of information – how good is their support. That one single rating system makes it impossible for anyone to differentiate between rating the design, its function and it’s available support.I think most people are likely to give the design of the theme it’s rating early on when they first use it, but probably not so much once they begin to have problems with the theme.
Before I purchase a theme for a client, I like to read through the comments to get a feel for how well the theme works, how responsive the author is to questions and how well the author and his/her team handle support issues. It’s frustrating as hell to read pages of questions from those who purchased the theme, who are having problems with it, only to see the author repeatedly post “please open a ticket with our support team/site!” How are we supposed to then know if the issue was fixed or not, how long the buyer had to wait, etc… I think it’s important that the buyers have an option to rate the level of support. It’s just that simple. Many buyers have clients that they are purchasing the theme for and need to know this information in the beginning. I bought a theme that is useless to me now because the author promised to make changes/fixes and I am still waiting for him to do it… That was 6 months ago, despite the fact that I have emailed him over and over again asking what was going on. And of course, he just ignores the issue. And now that it is months later, getting a refund for it is out of the question.
Its difficult and time consuming putting in for refunds every time an author refuses to handle his/her support because its usually days or weeks that have to go by before we (the buyer) get to a point where we need to either walk away or ask for our money back.
As a company that does as much business as you do, selling themes that should work right out of the box, it seems only fair to your loyal customers since many are repeat customers, that you show “us” support and give us the option to learn about the author’s support practices in a fair, accurate and immediate fashion. I’ve referred a number of people/friends to this site and have now been made to look like a fool because the author of the themes two of them bought dropped off the face of the planet, leaving everyone who purchased those themes to fend for themselves.
Please consider adding a separate “Author Support” rating system to save all of your long time, loyal buyers undo stress and anxiety. Give the buyers the ability to help each other.
Hello,I’m looking for a plugin for creating contact forms that work like this page: http://www.rockstar69.com/modelSubmission.php Does anyone know if one exists here? Would greatly appreciate it. Basically I need to be able to create contact pages within word press that would allow anyone to send us contact info with the option to attach jpgs at the same time.
Thank you for your reply but I am looking for a theme that is basically ready to go… I don’t want to spend a chunk of money on it and I need it right away…
I’m looking for a hip, dark colored theme (or one that can be fully customized with color and background images) that will give me the ability to create a Video Gallery/Portfolio and a separate Image Gallery/Portfolio. I need to be able to have a menu navigation that leads directly to my videos (Home News Video Events etc…). Here is an example of what I am looking for: http://flipskateboards.com/productions/
I need the home page to be customizable as well. I will need it to be able to show a listing of the current news posts and a listing of the most current video postings…
||+521220|nokiko said-|| I agree with RoyalKing
If its a developer/designer i don’t know yet I wait a few days to see the comment and the authors replies. But be careful with the “if the number of comments severely out number the purchases” there are some authors and files that get a lot of comments based on there awesome code or design work. Sometimes 5 pages of comments before even a purchase. Most of the times these comments are from other well respected authors.But I go one step further. I have a number of authors of which I buy anything they release. Not because I need it now but I am sure I will need it somewhere in the future. And I just want to support the author and his work by buying his items.
Oh, well yes, don’t get me wrong… I’m not talking about a few pages of differences such as 10 sales and 20 pages of comments… I’m talking major differences. Whenever a theme comes out for the first time that I am interested I immediately read the comments and the ones with a good opening number from TF authors congratulating him/her on their work is something I take quite seriously and also use in evaluating whether or not to purchase the theme. In fact, that is one of the reason why I won’t purchase themes from anywhere else, other than TF. I like that a number of the authors here are really good people who support each other and how there seems to be fewer egos amongst the designers… What I meant was this:
When I first started coming here I found many themes that looked simply amazing! They had large sales numbers which is what I first paid attention to. I later realized that I should read the comments too because large sales don’t give enough info. I found one theme that I was totally hooked on that had over 100 sales already and bought it… This was before I learned about the importance of reading the comments. Then, after installing I had a ton of problems with it. I went to request support and noted that almost all of the comments were support requests and complaints with little action from the author. He had 300 + comments… So now, this massive differences is what I look for as one method of deciding on a theme to purchase. It also helps me weed out authors who are problematic. I simply won’t look at their themes at all regardless of it’s look any longer.
I am no programmer but I am a buyer and have bought a number of themes already and is always looking for more for other projects and to me, from a “I’ll give you my money for this theme” perspective, this one catches my eye. It’s easy to look at, calming and is not loaded with a bunch of excess stuff like many themes that have been approved seem to have. No part of this theme bugs me. I like the font choices because they are clean and easy to read… I like how the homepage is laid out and I don’t have an issue with the shadows under the photos… Its dramatic without being too dramatic.
I see themes like yours and wonder why TF won’t approve them and see other approved themes often and wonder why they DID approve it… And when I hear other authors make suggestions like “your theme doesn’t bring a unique quality to TF” I think that’s bull… I get the RSS feed from TF for WP themes and I have seen countless themes that look exactly alike! Literally the exact same, yet they all got approved… Who knows what that’s all about…
Anyway, good look. I really like what you have done here…
||+520455|designprint said-|| How can I – in the future – know that I buy themes I can really trust?
Honestly, you really can’t. I’ve purchased a number of themes from here and had to get my money back for one (Envato support handled it, got me the refund and yes, they took a while to do it) and have two others that I simply can’t use because the author is too full of themselves to listen to what the buyers are asking when it comes to support. They get very arrogant when you tell them you can’t understand what they have written in their documentation because English is their second language… I’ve had that fight a number of times… In the end, they just don’t want to deal since they got paid and it takes support too long to handle each issue… When I buy a theme it’s because I need it now, now two weeks from now…
What I’ve learned to do is wait a week or so when a new theme is released that I am interested in… During that wait time, I read the comments of others and watch how the author handles criticism, questions and support. My theory is if the number of comments severely out numbers the number of purchases, there is likely a problem with the theme, the author or both. If I see a lot of comments with replies from the author coming in days after the support question was asked or it a customer keeps asking a question that the author just isn’t answering, that’s enough for me NOT to purchase that theme. However, if the support and response time is good, I tend to watch that author’s profile more closely for new themes from them. I will buy from the same small collection of authors I trust time and time again… There are some really good ones here.
I’m glad my suggestions were able to help you… I have a few suggestions still for you.
+ I think the columns on the homepage are great and hopefully they are customizable (can change how many there are; 2, 3, or 4 columns).
+ Somehow the Contact Us page seems different. I thought the original layout for the contact us page was excellent… Now it seems a bit more generic. Still very clean, but now not so interesting as before.
+ I think the Pricing Table page is an excellent function to offer… nicely laid out.
+ I like the way the font works through out the body of the site, but I still don’t like the way it looks in the navigation menu or as links. That harsh shadow effect really takes it out of 2011 and drops it back to the mid 90’s.
+ Again, this is my personal opinion, but I would much rather have a smooth transparent background for the drop down menus than what is currently there. The current shadow/highlight effect gives it a rough feel and a bit of a distraction. Maybe a simple transparent background in one of the blue tones from the footer would be nice. Simple, flat, straight lines.
+ I still not a fan of the three center circles, but I don’t dislike them either. Personal vibe. I prefer a larger image there on my business sites so I can highlight important products or brands.
+ Lastly, as long as the top header “stripped” graphic is customizable, then I’m good with it. If I were to buy this theme for one of my brands, I would remove/replace that right away.
Overall I think it is still very nice. The truly last thing I would suggest, coming from a potential business related theme buyer, is that the links on the homepage actually show me what the site can do. On the homepage first main story, the link leads to a portfolio example. As a shopper, I’d want it to go the the rest of the article whether it be a page or a posting, and not to another example of something else… Hopefully that makes sense.
Good luck and I hope you make many, many sales!
Hey there, I have a couple of suggestions. I used Themeforest to find themes to use for my company’s various websites, so I will make these suggestions as if I were considering yours for one of our sites:
First, overall its really nice, clean and somewhat sophisticated. I really like the color scheme. What I’m not fond of is:
I don’t like the You Are Here text. It doesn’t seem to serve a purpose and as a business theme, it seems a little like an small insult that some form of guidance.
Secondly, I don’t like the shadow effect under the links in the navigation when the crossed darker blue/grey color is behind it. Would consider removing that and maybe a more conservative/professional font option.
And lastly, I don’t understand what the top spacing with the house, lock and sprocket are supposed to be used for. Is it just aesthetics with three link icons? Or will it be animated?
In addition, I think you have one of the nicest contact form pages I’ve seen… Oh, and maybe consider the possibility of adding columns to the homepage. For one of my business sites, I like to list a collection of news articles on the homepage rather than large single posts as you currently have.
Good luck and I hope this helps…
I agree with the others here. Hopefully this helps, but it comes across as being or feeling like three or four different themes blended into one. It feels as if the theme doesn’t have its own unique style but rather a collection of individual personalities… I don’t like the harsh grey footer though. The whole rest of the theme is light and airy… Which is nice.
Good luck… I hope I was able to help in some way.