Posts by SamBerson

1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says
1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says

Thanks for all the advice here – much appreciated. It’s so frustrating sometimes, and they’ve not even bothered to reply to my email, yet they’ve read it :D (Help Scout tells me!)

1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says

I hate it when this happens :D

I’m not normally one to start threads about bad ratings or support (I don’t think?) but I got a new support ticket 4 hours ago from someone saying they needed support within 1 hour as they were demoing the site to a client then.

Do these people really leave building their clients’ sites until 1 hour before the deadline, or are they just making it all up? In fact, I responded to the ticket and the issue they mentioned wasn’t an issue at all and was just an option they hadn’t selected in the plugin’s options panel :(

facepalm

1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says

during the glorious flashden days, i was once contacted by someone who wanted to know the password to unrar my item.

:D

1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says

Subscribed to this thread – interested to hear what the devs say.

1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says

Thanks for share it.

No worries :)

1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says

I love it! Full blog post here with Envato API integration info: http://www.samberson.com/2014/07/help-scout-what-im-using-to-support-my-users/ (please don’t flag this!) :grin:

1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says

Erm, also… Staff link in menubar when logged in?

1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says

Nice work! By the way, the “Envato Staff” and “Moderator” forum links don’t work :( Oops 404 page.

1847 posts
  • Provided great feedback to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+13 more
SamBerson says

Heya! This time, I interviewed community member, Cosmin Cotor! We spoke about his work on Envato Market, and about his latest project, Placeder.

I’ve been a member of Envato since 2008, when it was called “Eden”, and Flash was still alive and kicking. I signed up to become an author, so I’ve been one ever since. While Flash was slowly dying, HTML and CSS evolved, and so did most of the browsers (except the one I shouldn’t mention… IE…) allowing users to create more interactive websites.

Have a read, and let me know your thoughts :) http://www.wpcontent.co.uk/2014/10/an-interview-with-cosmin-cotor-envato-community/

Thanks,

Sam

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