Posts by ShapingRain

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

Thank you Sam for letting us know, we did not see that thread.

To the Envato team, this one can be closed, thank you! :-)

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

We have realised that product reviews are not visible to the public. Is there are particular reason for that? We think that this is highly confusing for customers and users who are interested in buying a theme because they leave their feedback in the comments section, but are asked for a review while rating a product as well.

We are not aware of another example where customers are asked to write a review, without that being available to other customers to guide them while they are making purchase decisions.

Some authors are already making reviews available to their customers as screenshots on their product pages, which is kind of counter-intuitive and adds to the confusion.

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

We have realised that product reviews are not visible to the public. Is there are particular reason for that? We think that this is highly confusing for customers and users who are interested in buying a theme because they leave their feedback in the comments section, but are asked for a review while rating a product as well.

We are not aware of another example where customers are asked to write a review, without that being available to other customers to guide them while they are making purchase decisions.

Some authors are already making reviews available to their customers as screenshots on their product pages, which is kind of counter-intuitive and adds to the confusion.

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

2 Sales so far and Envastats has estimated that I’ll sell $162,618 This month! LOL :D

Same here, so we just decided to buy a Ferrari and travel the world for the rest of the year. ;-)

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

Thank you, Carmen. It is much appreciated.

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

Hi Envato,

We are working with the Envato Marketplace API to retrieve information about our own products. Right now, the value returned for ‘rating’ does not reflect what people see when they visit the product page on the marketplace, since that value is currently being rounded at .5, whereas it is shown with two decimals on the marketplace itself.

Take this example: http://marketplace.envato.com/api/edge/item:3804089.json

...returns

{
   "item":{
      "id":"3804089",
      "item":"JustLanded - WordPress Landing Page",
      "url":"http://themeforest.net/item/justlanded-wordpress-landing-page/3804089",
      "user":"ShapingRain",
      "thumbnail":"http://1.s3.envato.com/files/55623673/avatar.jpg",
      "sales":"1958",
      "rating":"5.0",
      "cost":"55.00",
      "uploaded_on":"Fri Jan 18 04:58:34 +1100 2013",
      "last_update":"Tue Oct 29 04:35:51 +1100 2013",
      "tags":"columns, cta, gallery, landing, landing page, marketing, mobile, page builder, pricing table, responsive, sales page, testimonials, woocommerce, wordpress, wordpress landing page",
      "category":"wordpress/corporate/marketing",
      "live_preview_url":"http://1.s3.envato.com/files/55623674/01_preview_large_preview.__large_preview.jpg" 
   }
}

... with a ‘rating’ value of 5.0, whereas it is actually 4.77 as displayed on the product page itself.

This is at best confusing for visitors that would see 5/5 displayed on the page where we intend to output the value retrieved via the API, but it also makes this part of the API essentially useless, since all values between 4.5 and 5.0 would return 5.0. It is therefore not possible to track ratings, see any trends etc., or even to use the value simply for display purposes.

Can I therefore recommend that the API be amended to return the ‘rating’ value with the same precision that is used by the marketplace itself?

Also, please consider providing the value for the total amount of votes for that particular item as well. Naturally, an item that has a 5.0 rating with only 3 votes submitted has less credibility than one with a rating of 4.8 out of 200 submitted votes. Having this information available through the API would be an enormous help.

Thank you for your consideration.

Marcus w/ ShapingRain

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

We have not had a single request for IE6/7 compatibility since we started on themeforest.

We generally support IE8+—if it works with IE6 or IE7 that’s great, but we won’t make an effort to make it compatible.

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

When this all dies down, maybe you guys could consider adding a status.envato.com type page (on a different server), where you could post alerts to this effect? That’d give us all the information we need and avoid Envato support being bombarded with questions when something like this happens.

That is a brilliant, tried and tested way to keep customers informed. I second the request for that to be implemented—it only takes minutes to set up and your customers would love you for it. Please follow up on that, Envato!

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

I second that, this does not tell us if we are allowed to use those images in Banners for example, which have a width of eg. 2000px but only a height of 800px.

Still very confused…

14 posts
    Has sold $125,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Sells items exclusively on Envato Market
+2 more
ShapingRain says

Muchas felicidades y saludos de Valencia! ;-)

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