Just put yourself a bit in “his shoes”: maybe he really needs a website, he bought a theme and he really-really need his website up and running. But he doesn’t know much about WordPress/HTML/etc…..programming is a foreign language for him and he really-really need help My husband is an example of such a client LOL
I take these situations as challenges. This is a real challenge for you and your support. If you can transform this into a 5 stars rating afterwards, then, trust me, you can do ANYTHING.Instead of becoming nervous or frustrated, just try to put yourself in his shoes.
Well what do you know, I got an answer
“Pleased to say that the issues were caused by a third party plugin, upon further review.”
I agree with you but I didn’t even had time to answer the support questions.
Also, did you read the msg with the lawsuit threat?
It seems it kinda settled down after I’ve responded him. Though the 1 star remained and the fix to his problem was deleting a page and creating a new one.
I too don’t care much about ratings but only if a buyer has a legit reason. Not reading the docs. is not a legit reason.
It’s just funny that people rush into things before ever thinking about it. Funny and sad in the same time
I still think that, sometimes, the only way to go is a refund
So refund request because client doesn’t know how to use theme will be reviewed? Decision: poor client, he’s too young and not experienced, besides that he’s crazy enough to act the way he does, we’ll give him refund, this time. Sounds funny?
You’re right, but sometimes a refund can save yourself from a lot of headaches
I’m politely responding to his requests. If Envato would implement a possibility to issue a refund it would be one of the best features ever.
I’m still laughing when I read the message with the lawsuit
So, I have a buyer that bought the theme few hours ago. In the 3 hours that he had the theme he did the following:
- posted a support question 1 hour ago; - rated 1 star; - stating the theme needs to be coded again from scratch - stating he wants a refund; - asking again for support even after he said he didn’t want the theme and wanted a refund;
Now it even gets funnier. Before I reached home so I can answer his support question I got this message from him:
“Respond at once or I’m placing a lawsuit.”
(note that this is happening in a 3 hours span time)
Is this funny or what?
SkatDesign saidWow… looks like you lost your prediction big time… It’s definitely Real Madrid in the final. Match almost up, and Real are winning 3-0…
I’m not a fan of this teams but i think bayern will win
+1, Bayern FTWMy guess is Bayern – Chelsea in final (or Real – Chelsea in the worst case)
Yup, thank God that I’m not into betting
Now, I’m with Real in the final, disregarding who’s the opponent. Though, don’t take any bets on my words :)))
Thanks for your replies, I appreciate it.
I made use of “preg_match_all” and it worked quite well.
Anyone has an idea on how can I get the attribute of nested shortcodes?
Here’s an example of what I want to achieve:
[parent_shortcode] [child_shortcode attribute="bla"] .. [/child_shortcode] [child_shortcode attribute="blu"] .. [/child_shortcode] [/parent_shortcode]
How can I get the attributes of the “[child_shortcode]” from the “[parent_shortcode]”?