Posts by THEMECO

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

You have to first register for access using the information requested on that page (Envato username and Transaction ID).

If you need anything further related to registering, please contact us directly.

Cheers!

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi There,

First off welcome :)

All support is provided in our member forum, so be sure to register for access here. This forum (the one you posted on) is the general ThemeForest forum, so for any post-sales questions, we’ll be happy to help you in our forum.

Second, our Knowledge Base has all sorts of helpful articles/videos related to things like setup, configuration, and more. You’ll specifically want to check out this video on installation.

Should you need anything further you can search our Knowledge Base/Forum using the search field at the top of every page then for anything you can’t find beyond that, a member of our development team will be happy to assist in our member forum.

Cheers!

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Exciting news…would definitely like to suggest the option to easily buy multiple licenses of the same product at once (and communicate the idea of single use per purchase in the process).

This could be achieved through an Add to Cart that included a editable quantity and/or the option to buy individual products in packs of 3, 5, 10, etc

Thanks!

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi Cathy,

There are numerous links on our listing and profile and support pages linking out to our member center. Please register for access here.

Once logged in, please review this tutorial on installing the theme, then if you need anything further, our Knowledge Base and member forum are searchable. Should you need anything beyond that, a member of our development team will be happy to assist in our forum.

Cheers!

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

My pleasure :)

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Howdy Jessica,

Great to have you on board!

Just so you know, this is the general ThemeForest forum…for theme related questions, we have our own member area which includes our Knowledge Base, Support Forums, and more.

If you haven’t registered for access yet, you can do so here.

Once logged in, be sure to check out our Knowledge Base and Forum first as both are searchable, then if you need anything further, a member of our development team will be happy to assist you in our forum as that is where all support is provided.

Cheers!

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi There,

We use a customized version of VC within X as explained on our listing. We also have a more detailed writeup on our integration here in our member center. If you haven’t registered for access yet, you can do that here.

We’ll look forward to seeing you in our member forums should you need anything further. Cheers!

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi Albert,

This is actually the broader ThemeForest forums, however if you are a customer and have a question, one of our developers will be happy to assist in our dedicated member forums. You can register here.

Cheers!

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi There,

We responded to your post about the same question on our listing comments. Just as a heads up, these forums are for general ThemeForest comments/conversation. If you need anything specific to our theme, feel free to post them on our comments here. For any theme support related questions, we will be happy to help in the forum, and if you haven’t registered for access yet, you can do so here.

Many thanks!

29 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi Leila,

The marketplace username is your Envato username, however if you are having any issues, feel free to contact us, and we can send over instructions for verifying your account.

Many thanks!

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