Posts by THEMECO

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi Steve,

You can find our contact form here if you are still having any issues.

Cheers!

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi Steve,

Jolly is correct. This is the general ThemeForest forum, and we are happy to provide support to our customers in our member forum or you may contact us.

Thanks for the assist, Jolly!

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi There,

One of our developers would be happy to further assist in our member forum (this is the general ThemeForest forum). If you haven’t registered for access yet, you can do so here.

Cheers!

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi There,

A member of our development team would be happy to assist in our member forum (this is the general ThemeForest forum). If you haven’t registered for access yet, you can do so here. Once registered, be sure to check out this post as it explains how to use the forum.

Cheers!

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

This is a ThemeForest forum, so if you have any questions for us or related to the theme, please send them to us directly.

Our Knowledge Base has dozens of video tutorials from getting started, to customizations, to working with individual features, and more.

If you have any further questions from there, a member of our development team will be happy to help in our forum as that is where all support is provided. If you are new to the forum this thread explains how to post/use the forum.

Cheers!

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi Guys,

Sorry for the late reply…just discovered this thread. Keep in mind this is the general ThemeForest forum and for questions related to X definitely direct them to our own comment section where they will be replied to very fast :)

There are notes on this issolated issue with HostGator (it has to do with a server configuration they have across the board for all customers) as well as several ways to address it in our Extensions Knowledge Base article.

Cheers!

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi Scalvidgal – Welcome! It appears you may have missed the part about our member center as we have dozens of video tutorials/articles covering all aspects of using X from getting started to customizations to working with each of the features. If you haven’t registered for access yet, you can do that here. We look forward to having you on board, and should you need anything further after checking our our Knowledge Base and video tutorials, a member of our development team will be happy to assist in our forum.

@SimonSwiss – We agree that themes should minimize the “bloat” through a commitment to best practices and standards as outlined in this FAQ about the topic. We also agree with the philosophy you referenced, however keep in mind that is referring to core WordPress software. While WordPress on its own is certainly very easy to install and use, configuring a theme to run a site can vary greatly dependent upon the client and their needs for the site. With our own customers ranging from hobbyists to the government, we have found there is not a one-size-fits-all method to configuring individual sites or the time it may take to do so since it depends on the goals of the end user (another reason why we also believe documentation, tutorials, and support are so important as well). As a general rule of thumb however, many of our customers are up and running with the beginning of their site in a matter of minutes especially with our updated demo content importer made available in our most recent release. Should there be anywhere our customers may get stuck along the way, a member of our team is always happy to assist :)

@Medians – Thanks for chiming in to assist!

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi Guys,

For future reference, this is the ThemeForest forum, so if you have any questions related to X, we’ll be happy to help via one of our own support channels.

Related to Visual Composer, we use a customized version that is integrated with our theme, so if you are having any issues, please make sure you are first updated to the latest version of our theme (3.1.1 as of this writing) and plugins (X Shortcodes, our provided Visual Composer plugin, etc) then if you need anything further, a member of our development team will be happy to assist in our member forum. If you haven’t registered for access yet, you can do so here.

Cheers!

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

You have to first register for access using the information requested on that page (Envato username and Transaction ID).

If you need anything further related to registering, please contact us directly.

Cheers!

37 posts
  • Has sold $2M+ on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item featured on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
THEMECO says

Hi There,

First off welcome :)

All support is provided in our member forum, so be sure to register for access here. This forum (the one you posted on) is the general ThemeForest forum, so for any post-sales questions, we’ll be happy to help you in our forum.

Second, our Knowledge Base has all sorts of helpful articles/videos related to things like setup, configuration, and more. You’ll specifically want to check out this video on installation.

Should you need anything further you can search our Knowledge Base/Forum using the search field at the top of every page then for anything you can’t find beyond that, a member of our development team will be happy to assist in our member forum.

Cheers!

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