Posts by TheRedTeam

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
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+2 more
TheRedTeam says

The correct approach would have been to decrease the surcharges from $2 to $1, then it would have been understandable that it is included in the buyer fee and as Authors we are not receiving anything extra.

The current approach seems like Envato is taking away some of the extra money author’s used to get. Has Paypal surcharges increased? If so that would also justify the decrease in commission (in absolute terms).

All in all, I think this could have been promoted better. The “balancing” is confusing at best and insulting to intelligence at worst.

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
TheRedTeam says

Took me 30 minutes and I think I got it.

All I want to know is, where is the extra $1 from paypal surcharges going? Almost 60% of my sales were through Paypal. The cumulative difference is huge. Are you trying to hide that in all your philosophical mumbo-jumbo?

Envato is getting greedy. You guys keep adding more and more anti-author changes, and soon you’ll find a straw that will break the camel’s back.

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
TheRedTeam says

@charlie4282

It’s not for BS3.0. The theme was already BS3.0 and the Version2.0 was released long time ago. Anyways I am just going to ignore this. This is nothing personal with the author.

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
TheRedTeam says

16 days. I wouldn’t have been as annoyed as I am now if I got some reply from Support. Envato takes HALF of my earnings, literally thousands of dollars, right before holidays, on the work I did, and I can’t even get a reply on a support ticket on what happened to my money?

What kind of customer service is this?

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
TheRedTeam says

It has been 10 days now. No reply to support ticket. I understand you are not in charge of it KingDog, but at least you are replying in a reasonable time, and as a staff member, I would be thankful if you can look into it.

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
TheRedTeam says

I’m using Vanilla Forums With Envato API Purchase Verification and it works perfectly for me :)

Vanilla Forums is pretty neat! I’ll take a look into it! :D

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
TheRedTeam says

I am looking for ways to provide customer support for my Themeforest clients in a self-hosted solution, perhaps by hooking up to Wordpress, but not necessarily.

I have googled a few (really liked Ticksy, but I am adamant on using a self-hosted solution) and found some on codecanyon, but I was wondering what services you guys use.

Any favourites? reviews?

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
TheRedTeam says


Ticket ID: JZT-195-29382 Nothing in the spam folder.
It appears it’s probably just a display glitch that the Devs are looking in to. They’ll update the ticket when they know more about it. Thanks!

How long might that take? We are still expecting our withdrawal request from last month to be processed and paid by mid-December. Waiting another month to get paid is not cool.

Thanks for taking a look into it anyways.

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
TheRedTeam says

Ticket ID: JZT-195-29382

Nothing in the spam folder.

12 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
TheRedTeam says

It has been six days, going on seven, since I opened a support ticket. I am yet to receive any reply.

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