Looks like there’s two different takes on the “Lite” themes sections.Item Promotion Guidelines:
Am I allowed to sell or give away “lite” themes?Being an Exclusive Author:
As an exclusive author, no, ”lite” versions of items you are already selling on Envato Market cannot be sold or given away for free. Please see our WordPress variations policy for more information.
What if I make a ‘lite’ version of an item, can I sell [or give away] that item on another marketplace?
Before we get stuck into the answer to the question lets just clarify the difference between ‘lite’ versions and minor variations to items. A ‘lite’ version is the shell of an item that has a completely different intended purpose than the full version i.e. lite version of a WordPress theme are landing pages and a blog vs the full version of the same theme which then integrates a fully functioning e-commerce platform.
So the answer to the question is it depends! The principle we apply is that if the second item is sufficiently different to the first one, to the point where we’d accept it as a unique item on Envato Market, then that second item can be sold (or given away) elsewhere. (Of course, we’d prefer that you sell it through Envato Market instead!).
So, how will Envato know if support has been handled in 72 hours? I run all my support requests through my dedicated help center (using Desk) – and even direct just about every support related comment to the Help Center. I do this because it’s easier to track, manage, and run a team – and ultimately far more effective than this comments system on ThemeForest.
Will I HAVE to use the ThemeForest comment system as THE support channel – so that there’s evidence that me or my team has provided a response within the “limit”? How else would you know?
It’d be far too easy for a buyer to simply state he/she had not received support – therefore simply request a refund on that ground… which Envato would have to process, since it’s ‘mandatory’. Correct?
Just a thought.
Im on this website at least a couple times a day – never saw that category dropdown before now…
A month away from 26 now!
contempoinc saidJust don’t get why can’t we get a survey or a poll from envato and decide what is important for us to have, between these new ugly icons and a changelog tab i think everyone would agree that a changelog tab is more important,..
uouapps saidWe should see this implemented by 2016
uouapps saidSounds like a helpful feature. I’ll certainly add it to the possible future feature list
Can we expect a staff reply…?
Hi, could you kindly update us with the current status of this feature ? thanksUOU Apps
Most of us offer high quality support to our buyers because it’s the right thing to do and the only way to keep the business running. But to enforce a 72hrs respond period is really crazy and it breaks the entire purpose of freelance.
The purpose is/was micro-stock selling, not freelancing really. It’s looking like we’re becoming more like employees in the near future though. Any healthcare options ‘eh?
...even Envato, a multi-million company with lots of employees cannot provide 72 hour support and Collis speaks of “ticket deflection strategies” as a way of improving their support response time! How they could possibly expect lone wolf authors to provide significantly better support than they provide is beyond me!