I doubt there are many mobile purchases. I’d say the majority of buyers buy and download products as soon as they can – which you just can’t do on mobile.
Yup, haven’t sold one extended license.
If you’re not making multi-purpose themes that take mountains of more time and effort to make – but are priced exactly the same, then you’re not gonna last too much longer here on ThemeForest.
Unfortunately, Envato has no reason to justify prices and level the marketplace to where decent themes make decent sales (even if they’re not a “100-themes-in-one” deal. Too bad.
It’s probably not allowed until you get it approved. That’s the case with most things here. Seems author’s are performing the necessary ‘requirements’ during the review process, then reverting/adding in whatever they want as soon as it’s approved.
Why not make this an option, like the responsive profiles?
theMOLITOR said+1 For opening LIVE DEMO.
I think there’s enough of a consensus here. Would really appreciate if this feature was reverted ASAP for the main preview image.
It’s great – but absolutely NOT for anything on ThemeForest. I’ve clicked the screenshot, closed it asap, searched for the “Live Preview” button that nobody used before this “feature”, then clicked that – multiple times now.
I’d say I’m a veteran user here and if I’m making that mistake over and over, I can’t imagine how many times standard users are having to do the same unnecessary steps.
What if I want to provide free support to buyers? I would rather offer my time for free rather than getting $3 per month.
I think if you opt out of support extensions, the comment facility remains open – so buyers will be asking questions anyways.. so I guess nothing really changes, except you have a banner saying “this author doesn’t support this item” I guess you could just mention on your page you do offer support, and its free.. but maybe Envato won’t like that? It kinda defeats the purpose of their objective.But if they add “supported items” in search filter, then that’s a game changer. Then I guess we’ll have to provide support extensions.
Pretty sure it was mentioned by someone from the team/blog that we won’t be able to link to our own support in the item profiles, or say that we offer “free support”. Lemme look for this.
Looking at the support page, I think it would make sense to remove the whole right hand column, its just a duplicate from previous tab and also most users on this page would have already purchased, so not really necessary.That area is valuable real estate for a more useful support page layout, you could have more of ticket system layout, like Ticksy – with various support categories, commonly asked questions, links to knowledge base, there’s some room to make something more powerful – just a thought.
+1 For sure.
A good idea. +1
billyf saidUnfortunately, even if I provide statistics to your questions, and actually, even if I answer all your questions with solid data, your mind is still made up, and that’s completely fine, that’s your prerogative, I see that since you’re asking a tone of different questions and every answer you receive you still have your the same opinion. That’s completely fine, since you can opt-out when the new Support System goes active!
Enabled saidWell, then it’s good for you (or maybe not good if you think about how many cumulative support cases you have to handle). With paid support, most likely you will get less of these buyers who have the ‘buy-first-and-use-later’ mentality and with that, lesser support requests from buyers who purchased your items 6 months ago.
In the past year, from about July 2014 till now, my stats tell me I’m getting 20% requests from buyers who purchased more than 6 months ago. I get customers who actually specify they’ve purchased my items because they love them but plan to use them later on, then they come back with questions.
Unfortunately, this is also how I feel about the way Envato handles this issue (that Envato has made up its mind for this plan and won’t change a thing regardless of what us authors suggested). It’s not that I won’t accept others’ opinion. After all these ‘discussions’, I still haven’t changed my mind regarding paid support because I haven’t received any satisfactory answer to the potential problems posed by paid support, and the benefits still can’t outweigh the potential problems.
- Is paid support really a ‘burning issue’? I don’t see much complaints regarding this compared to the complaints made for ratings system, so why must it be launched before ratings system is fixed?
- Why should authors be forced to opt in to Envato’s paid support in order to get the ‘Item offers support’ tag (or advertise that the item is supported)? Third-party support is still a type of support, it should probably be labelled ‘Item offers third-party support’ (or other labels) instead of ‘Item does not offer support’ and should not have any negative effects on buyers’ search results as long as there’s support offered. Envato claims to be a platform, so authors should have the rights to choose their preferred support method.
- What happens if the author removes his item within 6 months from launching it (or removing it while there are buyers with support extension plans)? How will support extension which has already been paid by buyers be handled in these cases? Full refund from author?
You see, these are some of the questions which are yet to be addressed by Envato. I don’t think they have been answered in any of the posts (sorry if they have been ‘answered’ but I couldn’t see these questions being clearly addressed), so when you said ‘every answer you receive you still have your the same opinion.’, it’s not true. I’m still waiting for the answers.That’s completely fine, since you can opt-out…How I wish it’s completely fine. Until #2 above is addressed, I can’t opt out without having greater negative impact to my items’ sales. By saying that my item is not supported when it is, in fact, supported, that is actually false advertising by Envato. It should be stated as ‘Item offers third-party support’ (or something in that sense) and I hope Envato will at least listen to this.
+1 for the third party support notice. Though I don’t see this happening. Envato wants to capitalize on this new monetary venture and “forcing” authors to opt-in is how they’re gonna make it happen.