Posts by ThemeFusion

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello!

Yes please signup and submit a ticket with us following these steps: http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Columns are working on our end so this could be invalid markup in the column shortcode. Check to make sure you have set it up right, or add columns via our Fusion Builder and all the params will be set correctly.

We can take a look for you though, signup and submit a ticket for us.

Thanks!

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello Pete :)

That would most likely be page top padding. Check out this post here that explains it and where to change it: https://theme-fusion.com/avada-doc/options/page-top-bottom-padding/

If you have further questions or need assistance with that, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.

Click Here To Create An Account & Get Free Support

Thank you, we look forward to helping you!

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Thanks Mel for helping him out!

@themeton … we have a team member who keeps an eye on forums for us. I wish there was a more automated way.

Cheers!

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello!

I assume the error was this? http://theme-fusion.com/knowledgebase/are-you-sure-you-want-to-do-this/

Glad it is resolved now, that is a common error that can happen depending on your server limits.

For future items, our team is ready to help! signup at our support center and submit a new ticket for us. http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Thanks!

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello!

This is controlled by Envato, apparently they remove downloads after a certain amount of time has passed, or a certain amount of downloads have been reached.

You can contact them below by filling out a ticket below and asking them to place it back, shouldn’t be a problem!

https://help.market.envato.com/hc/en-us/requests/new

If you need theme support once you get the update, signup at our support center and post a new ticket for us.

http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Thanks!

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

We have full time openings – http://theme-fusion.com/jobs/ :)

Please apply!

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

confirmed, have a few emails too from upset users :(

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello!

Our support team can take a look at any question you have. Your site is responding for me when I resize though, some content is a bit close but that is setup/config.

We can help you with it though, signup and submit a new ticket for us. Follow these steps: http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Thanks!

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello!

Each person that buys Avada gets a purchase code, which is then used on our support site to create an account.

We use the Themeforest API for this so it pulls your exact Themeforest username that bought the theme.

I just checked our user accounts and ticket system and there is nothing for “rlgreen” username. http://d.pr/i/1gaU2

Did you purchase it under a different account? If so let us know and we will check.

Please email us your purchase code and we can check it out, email it to support@theme-fusion.com (ignore the auto reply back, we will get it) :)

Signup with these steps: http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Thanks!

339 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Activated within minutes after making the account – so that’s not a problem. I can’t figure out what might be though, so I guess we’ll have to wait on Paypal’s input :)

Alright let us know! You can email us from our profile page too, might be faster that way.

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