Posts by ThemeFusion

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
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+4 more
ThemeFusion
says

Thanks guys :)

Yes please follow these steps to signup at our support center and submit a ticket, our team can check it out fro you.

http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Cheers!

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Thanks for the assist guys!

For theme support, please signup at our support center and submit a new ticket.

http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Thanks!

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello!

For theme support from ThemeFusion, please signup and post a new ticket with our system.

http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Thanks!

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello Alejort2015!

This is a common error but has an easy fix, see this post: http://theme-fusion.com/knowledgebase/are-you-sure-you-want-to-do-this/

For future reference, when this type of thing comes up, check out our support center and do a quick search for the keywords, most likely you’ll get the answer right away.

Knowledgebase search will search all docs & kb posts: http://theme-fusion.com/support/knowledgebase/

You can input your exact error “Are you sure you want to do this? Please try again.” and the post will come up with the solution.

In addition, for further theme support, please signup at our support center and submit a new ticket, follow these steps: http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Thanks!

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello Ryza!

Avada has been built for WooCommerce, we have not tested or prepared it for Shopify.

However it should install without issue, and our team can assist you with that at our support center.

If you have further questions or need assistance with that, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.

Click Here To Create An Account & Get Free Support

Thank you, we look forward to helping you!

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Our guess is he went to TF from that page. We don’t link to them.

avada -> themeforest -> to their page ?

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Yes please submit a support ticket, our team will gladly check it out :)

Allow up to 24 hours to get a reply, we’re usualyl faster than that but have bene super busy these last two weeks due to the updates.

Thanks!

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello!

Yes please signup and submit a ticket with us following these steps: http://theme-fusion.com/avada-doc/getting-started/free-forum-support/

Columns are working on our end so this could be invalid markup in the column shortcode. Check to make sure you have set it up right, or add columns via our Fusion Builder and all the params will be set correctly.

We can take a look for you though, signup and submit a ticket for us.

Thanks!

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Hello Pete :)

That would most likely be page top padding. Check out this post here that explains it and where to change it: https://theme-fusion.com/avada-doc/options/page-top-bottom-padding/

If you have further questions or need assistance with that, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.

Click Here To Create An Account & Get Free Support

Thank you, we look forward to helping you!

347 posts Premium Website Design
  • Located in United States
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $5M+ on Envato Market
  • Has referred 1000+ members
+4 more
ThemeFusion
says

Thanks Mel for helping him out!

@themeton … we have a team member who keeps an eye on forums for us. I wish there was a more automated way.

Cheers!

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