I know that a lot of authors face such problem. I am trying to understand what it’s happening and how to adjust to it. I thinks, three things are the most annoying:
1) Problems with the logic of regect reasons, and thus having no more or less clear rules we all can keep to.
2) Iincomplete review: i think, it’s not profitable for both Envato and authors, when a theme is rejected many times due to tiny fixes, often unobvious.
3) No feedback: for instance, I contacted Envato support back on 8-th July regarding this matter, and still have no response. Besides, it’s impossible to contact reviewers themeselves(
Our team faced very strange situation with review of one of our themes. So, I would like to ask my colleagues if any of you have ever encountered such situations and how we should react on this. Well, to be honest, I just want to say it. Out loud
Let me describe the situation. Our theme received soft reject with a long list of Rejected Reasons. Well, we did all the fixes, although both theme’s code part and design weren’t far from the previous one. In other words, we basically were changing things that a few weeks ago was suitable for a reviewer. We don’t like conflicts, we are low abiding citizens and it’s not difficult for us to make fixes. We never complained if a second reviewer found something after the first reject. It’s ok with us, we understand that they are humans
Then, we get series of rejects each of which contained a new tiny fix. It’s been almost a month – our work on this theme reminds me of a boring show: reject – 30 minutes of fixes – 4-5 days of waiting – then another reject…
Today, we received another greetings from the reviewing team, the sixth time. We again learned something new about our theme. Like, we are not allowed to announce the updates we are planning to do, because it confuses customers. Or, we are prohibited to describe compatibility with applications (!). We test themes on a plugin compatibility, prepare all settings, and we are not allowed to inform our customers about that? What the heck? This is what all authors do. And we have been in their number till this moment I have read all terms and rules for envato products and couldn’t find anything similar to that.
We contacted support team, and now we don’t know what will be the result of it. I really didn’t want to expose this matter on forum, because I do understand how it’s tough and difficult to review massive flow of products. But we are still waiting for response from the support team, and beside that, our theme was rejected again. With every each reject, I am starting to doubt that reviewers are aiming to make our theme better.
We decided to do so, but I don’t know how it may affect our further work here. Is it dangerous to argue with reviewers at all? On our example, we have come to conclusion that there are no absolute rules for all settings and elements of theme appearance. Theme may be returned or it may be approved. Worst thing is when you are played with, like cat is playing with a mouse, rejecting theme thousands of times.
Maybe, this is some strange Envato policy? We created a kids template – maybe reviewers don’t like kids? Or they hate dinosaurs? Has any of you guys ever faced similar situations? Please, advise,
Happy Anniversary! Good luck with sales to you, phpbits, and all of us!
loopcut, thanks a lot for your comment.
I was using FTP if my package was really heavy. I will definitely try to upload these ones, though.
many thanks and regards
I was wondering if anyone’s ever come across such problem and how they resolved it.
It normally happens when I’m trying to upload an album/set of 3d models in one archive. It goes okay with uploading single preview images and preview archives, but when it comes to uploading the whole pack of models, it gives me an error just in the beginning of upload (it says Error… (1%)).
Re-packing won’t help… And it happens pretty often. Any ideas why?
Any help will be highly appreciated.
It’s not a secret that most of ThemeForest authors provide support via forums or ticket systems. These methods are a lot easier and effective, and we never come across the problems with giving access to the account for support team.
However, in my opinion, these solutions have obvious defects that all the authors probably face:
1) Users keep contacting us via comments or email, and almost don’t react on redirecting to the forum/ticket
2) Users don’t like to read support info and often don’t know about what purchase code is (which is required to access the ticket)
Considering all this, I think it would be really awesome to make some improvements:
1) To make an option Support Types in the account settings, where authors can chose between Forum and Ticket and insert corresponding links. Considering this, profile must contain standard buttons for these services. Banners now used by authors are too different from each other and have different positioning, so I find this not very handy for customers.
2) To make an option to register via Envato account when redirecting to the forum or ticket. In this case, in order to get support, users don’t have to register once again and search for their purchase code.
So, I’d like to know if the community shares such kind of suggestions, and maybe someone has their own ones.
Are there different blog layouts? That is also a big selling point with me at that price, can you do classic, two column, grid, isotope, etc. Installing the themes yourselves…lol you are a brave man.
You are probalby right: we should have created more blog styles. We went from the fact that most of portfolio themes don’t pay much attention to blog development. So we decided to focus on portfolio itself and the visual side.
As for Installing Service, we offer only a start – installation of WP and demo-contents. It’s rather quick and not hard for us at all. We thought that unexperienced customer may have problems on this stage as well.
Thanks again for your great comment, and we really appreciate you chosing our theme.
Thanks everyone for all your comments, it was a really useful information.
I don’t have much advice for you really, but I do enjoy your Puzzles theme. I think Zen is very nice… etc.
Sure, we have considered your requests for Puzzle, however it’s not only because of the personal liking Your idea was really great; we thought it would really improve the theme and would be useful to many of users.
We always estimate customers’ requests and devide them into two categories: - Useful features that should be included into the theme - Purely personal (custom) As for your second request, unfortnately, we are not able to help you.
Btw, we are not fond of page builder ourselvesJ. However, it will be included into our next work. You are right, people like it. But we are developing our own framework which will give a chance to choose between page builder and our development, Shortcod Builder. I believe you should like it.
Yeah, our hosting provider had technical problems, Arvix was down for 30 minutes. It’s ok now:)
It was our very first template where we have tried to include as many bonuses as we could – like set of clip-arts for parallax, theme installation etc: http://themeforest.net/item/zen-creative-multipurpose-wordpress-theme/6046008
As a result, this particular template is not in demand at all.
So we still don’t understand, whether such featuers affects theme’s success or not.