It’s not a secret that most of ThemeForest authors provide support via forums or ticket systems. These methods are a lot easier and effective, and we never come across the problems with giving access to the account for support team.
However, in my opinion, these solutions have obvious defects that all the authors probably face:
1) Users keep contacting us via comments or email, and almost don’t react on redirecting to the forum/ticket
2) Users don’t like to read support info and often don’t know about what purchase code is (which is required to access the ticket)
Considering all this, I think it would be really awesome to make some improvements:
1) To make an option Support Types in the account settings, where authors can chose between Forum and Ticket and insert corresponding links. Considering this, profile must contain standard buttons for these services. Banners now used by authors are too different from each other and have different positioning, so I find this not very handy for customers.
2) To make an option to register via Envato account when redirecting to the forum or ticket. In this case, in order to get support, users don’t have to register once again and search for their purchase code.
So, I’d like to know if the community shares such kind of suggestions, and maybe someone has their own ones.
Are there different blog layouts? That is also a big selling point with me at that price, can you do classic, two column, grid, isotope, etc. Installing the themes yourselves…lol you are a brave man.
You are probalby right: we should have created more blog styles. We went from the fact that most of portfolio themes don’t pay much attention to blog development. So we decided to focus on portfolio itself and the visual side.
As for Installing Service, we offer only a start – installation of WP and demo-contents. It’s rather quick and not hard for us at all. We thought that unexperienced customer may have problems on this stage as well.
Thanks again for your great comment, and we really appreciate you chosing our theme.
Thanks everyone for all your comments, it was a really useful information.
I don’t have much advice for you really, but I do enjoy your Puzzles theme. I think Zen is very nice… etc.
Sure, we have considered your requests for Puzzle, however it’s not only because of the personal liking Your idea was really great; we thought it would really improve the theme and would be useful to many of users.
We always estimate customers’ requests and devide them into two categories: - Useful features that should be included into the theme - Purely personal (custom) As for your second request, unfortnately, we are not able to help you.
Btw, we are not fond of page builder ourselvesJ. However, it will be included into our next work. You are right, people like it. But we are developing our own framework which will give a chance to choose between page builder and our development, Shortcod Builder. I believe you should like it.
Yeah, our hosting provider had technical problems, Arvix was down for 30 minutes. It’s ok now:)
It was our very first template where we have tried to include as many bonuses as we could – like set of clip-arts for parallax, theme installation etc: http://themeforest.net/item/zen-creative-multipurpose-wordpress-theme/6046008
As a result, this particular template is not in demand at all.
So we still don’t understand, whether such featuers affects theme’s success or not.
Keep it up! Congratulations!
Thank you guys for your comments. I will definitely contact the enavto support. Also, any comments from those who experienced such issues would be appreciated here. Thank again.
Thank you for your reply, Pirate_Dominic
I am going to do so. It would also be interesting to know the thoughts of those who already came across such problems. And also about what their attempts resulted in.
Here is our theme http://demo.themerex.net/?theme=shift
And here is the ‘copy’ ” http://themeforest.net/item/vcard-responsive-wordpress-theme/full_screen_preview/6401204
One of our customers has informed us that he came across the new theme that looks a lot like one of ours. Indeed, absolute identity of the layout and the functionality are not evident at the beginning. But it’s obvious that the concept is fully copied, they only came up with other visual solution.
Besides, we noticed huge excerpts of the code that have been copied from ours, as well as some of our original solutions. To hide it, some of the variables have been renamed, and slight changes have been made.
I am sure that this theme is designed based on our template. What should I do?? Please advise, does it make sense to contact envato stuff?
I would really appreciate your comments.