The new badges may look ok on their own, but I don’t think that Themeforest should look like “Team Treehouse” or a Kindergarden site. We’re disappointed with the way the new badges look and would really appreciate it if old paws would be brought back. They looked “outdated”, but still a lot better than the new ones do.
We’re using ACF for fields, and Redux Framework for options and loving it. No reason of “rolling your own” until there is a real reason to do so. I rather invest my time in the themes I build.
I see you guys having sold a lot, yet nobody figured this obvious reason on why envato doesn’t do it.
The most that Envato can do is let the ratings be disputed. But you do realize that if they gave you that permission, users will be harassed to a whole new level? And please don’t say ‘we won’t push them.’ it’s a fact that you as me aswell ( I did it ) will contact them as much as we can to get this fixed, because we know it’s unfair.
Everybody will be contacting the ones who rate (they won’t even respond, I guarantee.) badly and we’ll have lots of new threads about ‘I’m being harassed’ and what does that mean? Lower sales for Envato. Because the pissed off customer who always think he’s right will always say that it’s not his fault and he’ll just grab his toys and leave crying. Plus, he’ll tell his others friends aswell!
I as everyone here want to be able to erase such ratings, because I can’t even contemplate what the guy was thinking when he left a 1* rating for “not being able to install the theme” or other reasons that you guys stated. But that’s not the answer.
And by the way, by the time they respond to you, most likely with a “I don’t care, bla-bla.”, the rating would’ve already ruined your item (if it did). So there’s no point for the short-term. Long-term, yes, but the first days in a theme’s life are crucial to see if it’s a best-seller or not.It’s just not good business. For now, all we can do is move on or make the customers follow some basic tutorials. But even so – if Envato removed their ratings to an item, they’d just be pissed. Plus they’re “business persons” and in theory, they won’t have the time to watch them.
^ This. That’s just how reviews work.
For example – I love my Macbook Pro. But apparently – there are people out there to whom the screen cracks for no apparent reason on Amazon:http://www.amazon.com/Apple-MacBook-ME294LL-15-4-Inch-Display/product-reviews/B0096VD85I/ref=cm_cr_dp_qt_hist_one?ie=UTF8&filterBy=addOneStar&showViewpoints=0
1.0 out of 5 stars Style over function, MacOS sucks for a developer
1.0 out of 5 stars wost don’t get this computer it is fraud!!!,
1.0 out of 5 stars A business person can’t use this without a CD Drive,
2.0 out of 5 stars For Amateurs only…,
Is Apple going on Amazon and contacting every single 1-star rating? Nope. It’s the way things are.
Have we received ridiculous 1-star ratings ? Sure! Have received ratings we don’t agree with ? Almost always when it’s not a 5-star rating, because our work is the best . Would we contact buyers if we got a review we didn’t agree with ? You bet! Should we ? I don’t think so…
It’s very easy for authors to get emotional about their work and without the proper training you’d see some horrifying stuff out there.
About the “Public Comments” argument I too wanted the “Public Comments”, until I gave it a bit more though. You think “customers” care about how they look when they write in their reviews? Do you think they’re bashing you just because they think it’s private ? I don’t think so.
If you’d make the reviews public, people would see your 1-star ratings “missing stylesheet, broken theme, don’t buy” or “theme broke for no apparent reason, I want my money back”, and it would influence the sales a bit, because all buyers are prone to the influence of the opinion of others. And that’s it!
But surprisingly enough, there are authors out there who are genuinely excited about your new items and would like to wish you success in your sales
I know. And that’s why I see a problem there. When real authors comment, I have to a bit of digging to see if the author actually meant it or is it just another spam comment. It’s like looking for a date in a strip club….
It’s not that I have a particular problem with other spamming on “our stuff”. I don’t really care, but I’m starting not-to care generally about the sincere authors who comment, because “it’s probably just another spammy comment”. It’s an issue for the future of the community, not a personal one, which I think is actually something Envato should think about a little… Collis wanted to focus on the community in the future after all…
And I’m also at times genuinely excited about new items, and I have to admit I’ve actually refrained from commenting on them because it might look spammy ( because sometimes all I can say is “Wow!” without any further comment that would make my comment look not-spammy ).
Bottom line: I agree with the authors about “not caring” for spammy comments, but “not caring” builds up a community of people who are “not caring” – see the issue ?
Something like this?
Nice post, good luck with it!
Hahaha, – that
Anps saidIt’s the overall experience and sense of community. The day you’re excited about your freshly approved item and eager to read & respond to comments – you get a bunch of them that you are insincere. That is no way of building / strengthening a community…
I don’t actually mind it, would like to know what harm this brings to items in your opinion?
A year ago kops talked about the GLWS situation on themeforest here: http://themeforest.net/forums/thread/hi-great-work-glws-comments-and-flagging/81515
It’s been a year since…- what’s up ? Is spam tolerated on Envato networks ? Should I create my own macro to post on all other author items on the whole of Themeforest ? Maybe twice a month, you know, for better exposure ?
Of course I appreciate comments, when someone looked at our stuff and said – “wow, that’s great! You spent a lot of time on that and it looks like great work! Good luck!”, but that’s hardly the case right now. I’m seeing the copy-paste messages all over the place.
I’d like to know what is the Envato policy on this ?
p.s. To authors who do it – does it even work ? It probably must because you keep doing it ?
Been wanting this for a while now! +1
I love the new review system with the ability for users to add additional comments. Makes us feel warm & fuzzy inside each time we read how our themes have been useful for our customers.
However – on those rare occasions when we get a 2-3 star rating, – most of those are unreasonable. Not in the sense that “I don’t deserve that, delete that rating”, but unreasonable as in the buyer actually doesn’t know how to fix the issue he/she is having and there is no way that we could help. No reply button, no contact form on their profile, no nothing!
Most of the bad ratings we get are from problems that were temporary or just because the user didn’t know how to ask for help. And there is no way for us to contact our customers.
In my opinion – this is a major issue and fixing it would let all of the Themeforest ( and other marketplace ) authors improve their items and take even better care of their customers.