These API methods continue not documented. Why are them hidden?
Buyers are frustrating because there is no response for them.
The main thing is to give good results to buyers and hide all old unused items without support.
Me logging in every now and then doesn’t mean I’ll provide support, so buyers would still be upset.
...if they don’t provide support …. ...if they are not replying to support enquiries with in the certain period of time…
Like surjithctly said, support is not mandatory on Envato.
I know that nowadays almost all buyers expect support, but while it is not mandatory to provide support I don’t think Envato has the right to close any accounts for this reason, at least if the author has opt-out of providing support, isn’t it?
What about Outdated items ? and item compatibility ? when they don’t login they don’t provide updates on their items.
IMO this is the important point. For example, if an old wordpress theme is not updated in two years and this is causing incompatibility problems with latest versions of wordpress, then Envato should take action and remove the item until the author update it.
Here is the link to Envato support contact form: Envato support
Really, I don’t think you will be refunded because, like you said, you have make a mistake. Envato said that they only refunds when the item you purchased is broken, malfunctioning or corrupt, or doesn’t work as described. From a help center article: Can I get a refund?
Also you should know that Envato will take days to respond, so you will be better by buying the wordpress theme directly
This was what really surprised and annoyed me when I start on themeforest.
Rely on buyers goodwill as only method of prevent the licenses misuse is really very bad for the market, I think. I am sure that a lot of people use them in a lot of websites without buying the required license. Why not? They can!
+1 This is something necessary in ThemeForest.
Recently was suggested in another post to put the theme version in the right sidebar of the item page, were last update day and other info is showed.
Where have you the homepage.php template? From the codex:
If the page template is located in a subdirectory of the theme (since WP 3.4), prepend the folder name and a slash to the template filename, e.g.:
is_page_template( 'templates/about.php' );
Hi! This is a general forum. If you have a problem with a theme you need to contact with the theme author. You can contact the theme author through the theme support page.
Hola, he comprado el theme Clubix, la versión 16$ y ocurre lo siguiente:
No existen diferentes versiones para WordPress. Las diferentes versiones de un theme que podeis encontrar a lo largo de este marketplace son versiones para diferentes plataformas o herramientas. Digamos que el mismo diseño puede estar disponible desde la version PSD (para photoshop), HTML, WordPress y otros CMSs. Pero solo existe una version para WordPress.
En tu caso, por el precio, evidentemente has comprado la version HTML. Lo que has comprado no es un theme WordPress, es una plantilla HTML. Por eso te da error al subirla a WordPress.
Te recomiendo que contactes con el servicio de soporte de Envato y les comuniques que lo sucedido.
Por ultimo, este es un foro general, en el que deberiamos mantener todas las conversaciones en ingles.
There are not differents versions for WordPress. The differents versions of a theme you can found in this marketplace are versions for differents platforms or tools. The same design is available for PSD (photoshop), HTML, WordPress and others CMSs. But there is only a single version for WordPress.
In your case, looking the price, obviously you have purchased the HTML version. What you buy is not a WordPress theme, this is way it is giving an error when you upload.
I recommend you to contact Envato support service and tell they what happens.
It seems that is not only your problem: http://themeforest.net/forums/thread/earnings-not-calculated/183693