Simply because it’d be a much better user experience and consistency for buyers. Ever happened to receive a low rating or get a buyer upset just because he/she was asked to move to the dedicated support system? It happened to me more than once.
Since Envato wants to make this mandatory and take a (high) cut out of it, they need tools to be able to moderate this in the most efficient way, and this is going to be very difficult if every author is using a different support platform.Sure what you say is also true, we all know this would take a lot of time, a middle way solution might be for Envato to partner up with one of these web apps (or buy Ticksy which was for sale a few months ago) and customize it to their needs, imho.
Personally, i’ve never received a low rating due to a custom support system.
What kind of moderation do they need to do? The way i see it, they’ll add support packages and new tools into their api to check wether the support package is valid or not. That is more than enough to integrate the new packages into the api of any support system.
If as moderation you mean something like that someone from Envato’s staff will actually be there and help authors with unfair ratings and remove those ratings or check that buyers aren’t abusing or doing anything against the “support guidelines”, then i’m afraid we can all keep dreaming, this will never happen.
I have nothing against Envato taking a cut of whatever they want as long as they provide me something back, so for example, i’d be happy to pay a one time fee for apps/plugins that integrate with existing support tools like the ones i previously mentioned.
I still don’t get why people wants Envato to create their own support system. Wether you like it or not, it has been obvious for the past years that any change that Envato tries to apply, is slow, and i’m not talking slow as in weeks, but as in months. Imagine how much time it would take for them to create a proper support system, not just a support forum.
There are plenty of dedicated web apps for customers support (helpscout, zendesk, etc…), all of them have their api, Envato, instead of creating their own support system, should just provide tools/apps/plugins/extensions for these existing tools instead of wasting resources and time on creating their own, which will most likely never be up to par with existing tools.
You better stick those guidelines in the face of every buyers when they purchase something here, because it’s extremely ridiculous that i just got a 2 star rating because, quoting from the rating “the author doesn’t provide customization nor for free or even paid”, and this is clearly stated everywhere on my site. And you better take actions against these useless ratings.
For what is worth, this is my definition, but again, some buyers will ignore it anyways.
The Scope Of Support Includes The Following :
- Any WordPress compatibility error arising from a fresh product install.
- Help with functionality of our products, which is not specified in our documentation.
- Issues with theme setup.
- Issues relating to a broken product functionality.
- Functionality which does not work as advertised into the product’s description.
The Scope Of Support DOE NOT Include the following :
- Customization services or any other custom work beyond 1 – 2 mins
- In-depth theme customization.
- HTML customization/template code changes.
- Adding functionality which was not advertised and is not installed by default with the product(s).
- Any broken styling as a result of theme customization.
- Compatibility with 3rd party plugins.
- The loss of changes due to not backing up your site prior to running a product(s) update.
- HTML, JS, PHP, CSS basics.
- WordPress installation and / or administration.
- Server diagnostics, maintenance or any other server related service.
- Third party plugins, extensions or any other third party software.
Was wondering if you have any invites left? I’ve been looking for one for quite some time :/
Why even bother checking the code manually? I’ve setup SSO on my WordPress site through Zendesk, customers need to register to my wp site where their purchase code is stored and saved and automatically re-checked every 15 days. When they want support they need to be logged into zendesk, through SSO i make the check wether they have a purchase code or not, if not, they don’t login to zendesk.
Every time a multipurpose theme(s) with 50 demos(themes) and 10 bundled plugins is approved, a kitten dies.
I think i read somewhere you are allowed to giveaway your theme by purchasing a license, otherwise, why when i type “name of the second weekly best selling WP theme here giveway” on google, there are/were dozens of site giving it away?
Well, that’s a buyers personal opinion (which I do not share). But you’re lucky: that might have been 1 star instead of 4
Indeed it could have been, but do people really think in a 58$ more or less – theme, to find a decent translation in any language?
I could add french translation, but every word would be simply replaced with “oui” and “baguette”