Please give me your opinion … Are these the same or different ?
check a larger version here http://themes.tielabs.com/sahifa/wp-content/uploads/2014/11/Untitled-1.png
please give me your opinion
From my perspective I can clearly see how this change can help, but help Envato, to grow and to make profit.
To sum up:
after 1 of december we will have:
1.) thousands of items that are not available elsewhere 2.) one of the lowest prices on the market 3.) life-time updates 4.) 6 months of free support with response time under 72h ( I love this part! )
Who can resist to that offer?
Does this change will help authors or buyers? No. It will only bring more confusion and problems for both sides.
Buyers would assume that they have purchased full service – microstock item + premium support. This will lead to bigger amount of requests of support for every author.
Refusal of support will end up just with higher number of:
1.) request of refunds 2.) 1 star ratings 3.) unhappy clients
Some of the buyers could assume, that by buying “support packages” they will receive extended support, refusal of support in this case will also bring request of refunds for support package.
Support is a service and we don’t sell services here from this what I know, this is not Envato Studio or am I missed something?
Support is just an addition, yes, important addition (for both buyers and authors), but each author chose the way in which support their own products. This is clearly stated in the “support” tab, you can move this information to the item page, so the buyers are fully aware, of what kind of support they can get from author after purchase.
You will not find a common solution for all authors, and forcing authors to provide mandatory support under your conditions is probably one of the worst solutions.
If you really want to make this change, you should change the whole sales model to a subscription model. Single purchase of the product license + 12 months access to updates and bug fixes. This solution also has its drawbacks, but it is much better that than this, what you have proposed here, at least in a long run.Sorry guys, +1 for an Opt-out option at least.
Support isn’t a product: how/when i answer tickets and whether i decide to invest 1h in solving an issue which only affects a single buyer is no envato business.
Nobody owns my time nor can sell it for a fixed price and keep a cut of it.
Lets take a step back: why can’t we simply make the entire purchase valid for 12 months? After that, the user has to purchase again for their license to be active. I think that makes the things very simple while not changing the rules? We all, including Envato, can learn from this small change.Am I crazy?
+1There must be only one package to purchase like: 1 Regular License + 1 Year Subscription for updates & support. With this way everyone will be happy.
+10000000 YES Updates and support must be in one packge
Updates and support must be in one packge … I will not ever ask my customer to buy a new support packge to allow him to submit a ticket in my support forum to get basic support .. Till the updates still free forever I will still provide basic support to my customers on my support forum
Will envato force me to not to provide support after 6 months ? How ?
- Do you plan to update the API ?
- Updates still free even after 6 months so if I release a BIG update for my item containing a new features and it caused any type of problems ( or conflicts with a plugin ) on the customer site and he not be able to access or forum after the ( 6 months ) What will happen ? Customer be forced to buy the support pack to fix the issues? or get support here on comments or via email to fix this issue ? .. I think getting updates should be included in the support pack so if he update the theme and have any problems he will be able to get help