Posts by TieLabs

21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says

Hi,

Wait till get some unfair 1 star rating and you will now the answer :)

21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says

From my perspective I can clearly see how this change can help, but help Envato, to grow and to make profit.

To sum up:

after 1 of december we will have:

1.) thousands of items that are not available elsewhere 2.) one of the lowest prices on the market 3.) life-time updates 4.) 6 months of free support with response time under 72h ( I love this part! ;) )

Who can resist to that offer?

Does this change will help authors or buyers? No. It will only bring more confusion and problems for both sides.

Buyers would assume that they have purchased full service – microstock item + premium support. This will lead to bigger amount of requests of support for every author.

Refusal of support will end up just with higher number of:

1.) request of refunds 2.) 1 star ratings 3.) unhappy clients

Some of the buyers could assume, that by buying “support packages” they will receive extended support, refusal of support in this case will also bring request of refunds for support package.

Support is a service and we don’t sell services here from this what I know, this is not Envato Studio or am I missed something? :)

Support is just an addition, yes, important addition (for both buyers and authors), but each author chose the way in which support their own products. This is clearly stated in the “support” tab, you can move this information to the item page, so the buyers are fully aware, of what kind of support they can get from author after purchase.

You will not find a common solution for all authors, and forcing authors to provide mandatory support under your conditions is probably one of the worst solutions.

If you really want to make this change, you should change the whole sales model to a subscription model. Single purchase of the product license + 12 months access to updates and bug fixes. This solution also has its drawbacks, but it is much better that than this, what you have proposed here, at least in a long run.

Sorry guys, +1 for an Opt-out option at least.

+1


Support isn’t a product: how/when i answer tickets and whether i decide to invest 1h in solving an issue which only affects a single buyer is no envato business.

Nobody owns my time nor can sell it for a fixed price and keep a cut of it.

+1
21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says


Lets take a step back: why can’t we simply make the entire purchase valid for 12 months? After that, the user has to purchase again for their license to be active. I think that makes the things very simple while not changing the rules? We all, including Envato, can learn from this small change.

Am I crazy?

+1

There must be only one package to purchase like: 1 Regular License + 1 Year Subscription for updates & support. With this way everyone will be happy.

+10000000 YES Updates and support must be in one packge

21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says

Hi,

Updates and support must be in one packge … I will not ever ask my customer to buy a new support packge to allow him to submit a ticket in my support forum to get basic support .. Till the updates still free forever I will still provide basic support to my customers on my support forum

Will envato force me to not to provide support after 6 months ? How ? 8)

21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says

Hi,

- Do you plan to update the API ?

- Updates still free even after 6 months so if I release a BIG update for my item containing a new features and it caused any type of problems ( or conflicts with a plugin ) on the customer site and he not be able to access or forum after the ( 6 months ) What will happen ? Customer be forced to buy the support pack to fix the issues? or get support here on comments or via email to fix this issue ? .. I think getting updates should be included in the support pack so if he update the theme and have any problems he will be able to get help

regards

21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says

Ramadan Mubarak, have a beautiful month everyone :)

21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says

Hi,

You can include the WordPress Importer plugin in your theme to import the demo contents like posts, pages etc from XML file and it will not overwrite exists content.

and via custom functions you can insert the default theme settings for the chosen skin and insert the default widgets.

regards

21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says

Great Work bro ;)

21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says

Hi,

I didn’t sent any DMCA notice about the Jillur_rahman’ items .. he sent me the email received from Envato which Containing the DMCA notice file .. I checked it and the address and Signature not mine !!

I googled the signature image in the DMCA file and I found it on this page ( Mstislav Leopoldovich Rostropovich ) !! http://calligraphy-expo.com/eng/aboutcalligraphy/signatures/samples.aspx?ItemID=1577

\\

I think Envato must find a way to verify that the DMCA Notices sender is the account holder

regards

21 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has referred 1000+ members
+4 more
TieLabs says

Hello

Please open a ticket in our support forum and we will help you with this modification http://support.tielabs.com/

Thank you, we look forward to serving you :)

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