Posts by TieLabs

31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says

25,000+ Sales on Themeforest … 0 Extended License

31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says
31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says

Hi,

I think there are a mistake with the scores

WordPress

IE11: 100% IE10: 99% IE9: 92.7 IE8: 9.4 IE7: 0.22%

9.4% of the Latest 900 WordPress themes still supports IE8

31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says

Hi,

Thanks for purchasing our product!

Please check this http://themes.tielabs.com/docs/sahifa/#updating

Please note that all support is given through our Support Forum. Please create a support request there, so we can better assist you

Thank you, we look forward to serving you :)

31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says

Congratulations To Kriesi For 5 million $, Level 14 badge and the Envato Apple MacBook 8-)

31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says

25 :)

31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says

And here is my contribution :)

\\

31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says

Totally Same ;) What’s going on?

A Blogger theme cloned Sahifa theme I sent DMCA and the author consists ” IT IS NOT THE SAME and I don’t have kind heart O_o “

31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says

Hi,

Please give me your opinion … Are these the same or different ?

\\

check a larger version here http://themes.tielabs.com/sahifa/wp-content/uploads/2014/11/Untitled-1.png

please give me your opinion :)

regards

31 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+9 more
TieLabs
says

From my perspective I can clearly see how this change can help, but help Envato, to grow and to make profit.

To sum up:

after 1 of december we will have:

1.) thousands of items that are not available elsewhere 2.) one of the lowest prices on the market 3.) life-time updates 4.) 6 months of free support with response time under 72h ( I love this part! ;) )

Who can resist to that offer?

Does this change will help authors or buyers? No. It will only bring more confusion and problems for both sides.

Buyers would assume that they have purchased full service – microstock item + premium support. This will lead to bigger amount of requests of support for every author.

Refusal of support will end up just with higher number of:

1.) request of refunds 2.) 1 star ratings 3.) unhappy clients

Some of the buyers could assume, that by buying “support packages” they will receive extended support, refusal of support in this case will also bring request of refunds for support package.

Support is a service and we don’t sell services here from this what I know, this is not Envato Studio or am I missed something? :)

Support is just an addition, yes, important addition (for both buyers and authors), but each author chose the way in which support their own products. This is clearly stated in the “support” tab, you can move this information to the item page, so the buyers are fully aware, of what kind of support they can get from author after purchase.

You will not find a common solution for all authors, and forcing authors to provide mandatory support under your conditions is probably one of the worst solutions.

If you really want to make this change, you should change the whole sales model to a subscription model. Single purchase of the product license + 12 months access to updates and bug fixes. This solution also has its drawbacks, but it is much better that than this, what you have proposed here, at least in a long run.

Sorry guys, +1 for an Opt-out option at least.

+1


Support isn’t a product: how/when i answer tickets and whether i decide to invest 1h in solving an issue which only affects a single buyer is no envato business.

Nobody owns my time nor can sell it for a fixed price and keep a cut of it.

+1
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