Posts by Tiguan

32 posts
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Tiguan
says

This is the second hard rejected that I got with this theme so I am trying hard to get my magazine theme accepted but can’t figure what the reasons are.

Here is a message from reviewer:
The overall quality of your submission does not meet our aesthetic and technical requirements and will need to be improved before being resubmitted. Unfortunately we’re not able to provide more specific feedback for your submission at this time.

I really need some valuable feedbacks from helpful community members: DEMO.

32 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan
says

Ok, I would like to close the demo, and start to improve the theme design to be unique. Thanks.

32 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
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Tiguan
says
nCrafts says

It looks good, but it doesn’t look different from the numerous other news / magazine themes on TF. Not a big fan of the typography here.

Really appreciated nCrafts! How you see a better typography from your point of view? Another font-family or…?

Thank you!

32 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan
says

Hi, This is our WordPress theme for magazine/ news. It got hard rejected and we can’t figure what the reasons are. Your feedback will be appreciated and mean a lot in helping us improve this theme. Here’s the demo: http://www.tiguandesign.com/demos/overmax/ Thank you very much

32 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan
says

Hi,

This is a wrong place to get help with your item.
Please go to this support center and we’ll be glad to help you.

Regards

32 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
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Tiguan
says

Ok, it seems that we should not congratulate the customers after purchasing :)
Once again, for those who don’t understand the point of this theard, my main concern was to find out what is the best way to address customers after purchasing, not pushing the idea that we should not thank customers for purchases made.
I think the thread can be closed now.

Thanks all for your quite valuable opinions.

32 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
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Tiguan
says

After all is a very nice ticket system
100% agree!
32 posts
  • Has referred 10+ members
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  • Sells items exclusively on Envato Market
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Tiguan
says

The quality of your time and quality support (when needed) are the two things I think that can make a buyer to revisit your portfolio and buy more items from you because they are sure of what they are paying for.
We not discuss here the general criteria to bring customers back, but thanks for your fair opinion.
32 posts
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Tiguan
says

My questions for you would be: Why is it a cliche to you? How do you see your customers?
I’m not saying you don’t have to be polite with your customers, if it was understood …
Perhaps the term “cliche” was not quite suitable but my main concern when I opened this thread was to find out how is the best way to address customers after purchasing. Which of these two forms makes customers to feel more satisfied with their choices, to bring them to buy from you next time?

However, assuming that you are a customer, what would make you feel better? “Thank you for purchasing” or “Congrats on your choice! You just bought an awesome theme!” ?
Saying “Congratulations” does give you a feeling of premium level while saying “Thank you for purchasing” is feels like “Thank you for your money” ?

I’m willing to use them together since both are somehow a common forms of courtesy.

32 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
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Tiguan
says

I thought we were talking about what you first say in your help file / documentation. If someone asks a pre-sales question, it’s appropriate to say “thanks for your interest in my item”, but when people are writing for support, they don’t really want to be thanked.. they want support! :P
You’re right, we talking about what to say in help file. I just gave him a tip, about the time when he can contact his customers. However, sometimes customers will contact you to simply thank you for the awesome item that you’ve created. :)
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