Posts by Tiguan

28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

Hi,

This is a wrong place to get help with your item.
Please go to this support center and we’ll be glad to help you.

Regards

28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

Ok, it seems that we should not congratulate the customers after purchasing :)
Once again, for those who don’t understand the point of this theard, my main concern was to find out what is the best way to address customers after purchasing, not pushing the idea that we should not thank customers for purchases made.
I think the thread can be closed now.

Thanks all for your quite valuable opinions.

28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

After all is a very nice ticket system
100% agree!
28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

The quality of your time and quality support (when needed) are the two things I think that can make a buyer to revisit your portfolio and buy more items from you because they are sure of what they are paying for.
We not discuss here the general criteria to bring customers back, but thanks for your fair opinion.
28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

My questions for you would be: Why is it a cliche to you? How do you see your customers?
I’m not saying you don’t have to be polite with your customers, if it was understood …
Perhaps the term “cliche” was not quite suitable but my main concern when I opened this thread was to find out how is the best way to address customers after purchasing. Which of these two forms makes customers to feel more satisfied with their choices, to bring them to buy from you next time?

However, assuming that you are a customer, what would make you feel better? “Thank you for purchasing” or “Congrats on your choice! You just bought an awesome theme!” ?
Saying “Congratulations” does give you a feeling of premium level while saying “Thank you for purchasing” is feels like “Thank you for your money” ?

I’m willing to use them together since both are somehow a common forms of courtesy.

28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

I thought we were talking about what you first say in your help file / documentation. If someone asks a pre-sales question, it’s appropriate to say “thanks for your interest in my item”, but when people are writing for support, they don’t really want to be thanked.. they want support! :P
You’re right, we talking about what to say in help file. I just gave him a tip, about the time when he can contact his customers. However, sometimes customers will contact you to simply thank you for the awesome item that you’ve created. :)
28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

Ehm, I feel kind of stupid now, but as of when can we see who has purchased our works? How am I supposed to contact customers to thank them if I don’t have the slightest clue who to contact in the first place? I just triple-checked everything, yet nowhere can I see any information on who bought my material (I would like to know that though). The only thing I’m seeing is like ”<date> Referral cut – from referred user <name> – <amount> <rate%>”. In that same list my sales are listed yet those entries don’t show a name or contact info or anything. Nor can I click the sale for further info (just brings me to the sold work where no client-info is available either). Hm, I get the feeling I’m missing something haha (am new around here).
Usually customers will contact you shortly for support or any other information related to your product. This is the time that you can respond them with one of the cliches discussed here. However, we want to know your opinion too. Thanks.
28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

Imagine buying a Big Mac and as you hand over your mney the spotty kid shouts

CONGRATULATIONS

You would wanna punch him in the face lol

The spotty kid should say “Congrats” when you just get the Big Mac in your hand, not when you give him your money :)

28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

However, assuming that you are a customer, what would make you feel better?
“Thank you for purchasing”
or
“Congrats on your choice! You just bought an awesome theme!” ?

28 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan says

I just note that “Thank you for purchasing my item” is widely used by the authors to thanks the customers for purchasing their items.
Are you agree with that thinking that is a basic manners to be thankful whenever someone buys one of your product?
How about “Congratulations on your choice!” instead?
Don’t you think the customer is really lucky to get your great item for such a low price and no need to thanks him but congratulated instead?
Don’t you feel that saying “Thank you for purchasing” makes your item go down in value a bit?

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