Assuming your using Safari on Windows (5.1.6) you should know that Apple have abandoned this and you should no longer use it for security reasons.
Though you may contact the theme author, note that they don’t really need to support a browser that has less usage than IE6 and that isn’t even supported by the company that made it.
We were all to busy putting on Halloween outfits
Hey mate, welcome to the forums!
Awesome, thanks everyone, I’m honoured!
Congratulations to all of them! They deserve itWith so many items in the works and being supported, we’re amazed and impressed with Tommus’ regular and frequent contributions throughout our forums.Yeah, it seems he’s a time management hero
Lol, I think my time in the forums is more proof that I’m rubbish at time management and love procrastinating, haha.
Cheers – Tom
24 sales so far! Good luck everyone, hope it’s a great month for all authors
You need to re-buy it and it’s an absolute disgrace! You don’t even get a discount… Designers deserve their reward as unlike “theme clubs” they are usually one or two man bands, but if you do the right thing and repurchase the theme you get hammered over and over again.
What about the 1 or 2 man band that’s making the themes? Surely buying a theme at $58 is reward enough, considering most themes on here would be $4000+ as a custom job, I don’t see how 1 license per theme use is too much considering how much you’ll re-sell the project to your own clients?
On another related note: I bought a WP theme yesterday that is well over a year old – and the author has still seen fit to put the price up to a ludicrous $58!! No added features or functionality, but hey, I’m an “elite” author so what the hell…
Authors have no control over theme pricing, all pricing is handled by Envato.
The plugin price is a massive barrier to entry for TF / CC authors, quite simply if you’re selling a theme that requires a $200 – $500 purchase on top of the theme price, you’re going to have a bad time.
tommusrhodus saidHow about two or more queries in a single post/thread/ticket? How would this be traceable to “count”? I’m really afraid to say “sorry you’ve reached a limit” and therefore just answer to them queries i guess.
This needs clarifying so much more:There are no strict rules about this but as a guide, buyers we’ve spoken to have said up to 4 or 5 support queries in a support period seems fair.For example, I’ve just logged into my support tickets this morning and seen a buyer has left 10 tickets in 8 hours, so what’s my play here? Would I tell them they’ve already gone over their 6 month allowance by double?
Exactly, best thing is this buyer is working with my newest theme, and as we know, keeping those ratings perfect in the early days is necessary, so what do I do now?
I just continue answering them TBH, there’s no way I’m telling them they’ve reached a support limit when the theme is this young.
This however would be less of an issue if Envato made a proper support channel and enforced these points themselves rather than making me enforce them (I know some authors would be apposed to an Envato based support system)
This needs clarifying so much more:
There are no strict rules about this but as a guide, buyers we’ve spoken to have said up to 4 or 5 support queries in a support period seems fair.
For example, I’ve just logged into my support tickets this morning and seen a buyer has left 10 tickets in 8 hours, so what’s my play here? Would I tell them they’ve already gone over their 6 month allowance by double?
2nd license is fine, you can re-use the same files you used the first time, but make sure you download the files from the 2nd purchase just as a matter of courtesy really, as this means you’ve 100% committed to the purchase