Congrats! Get that vegemite on some buttered toast, it’s awesome
It’s a trend mainly, though preloading is definitely useful. If it’s a wp theme then the author probably put an option in to disable it, if it’s html, well you can remove it easily anyway
Absolutely pointless, finding duplicate CSS literally does not mean anything, all I’ll do is find a website using my theme, and then what? Ask them if they bought it? How is that possibly an effective use of time?!
I make my entire living here, I’ve worked hard and had no “one hit wonders”, Envato helps me support my partner through her PhD and recently we bought our first house
I once put a graphic in an item page saying woo commerce support coming soon and my item was soft-rejected for it, so I don’t think this is allowed.
tommusrhodus saidIt might be best advice for question “How to avoid” However I’m asking about “How to reduce”.
4. Expect support!
This is the best advice in this thread
haha, very true actually ok, a quick list from me then:
- Make Screencasts
- Improve that documentation
- Make a FAQ & Knowledge base along with your regular tickets
- Clearly define your support terms and don’t be afraid to close tickets or link elsewhere for those breaking these terms (customisations)
- Keep your items updated, fix bugs regularly instead of letting them sit.
- Do your best to try to fully answer a ticket in one go, this avoids going back and forth over an issue.
- Educate buyers where possible, link to external resources etc.
- Don’t be afraid to stand up for yourself if a ticket is going south.
- Bug test the hell out of your themes before uploading
- Focus on simplicity, standards and quality when coding
- Inline code documentation can be useful for those developing on top of your themes
- Test with some of the most popular plugins, jetpack, cf7, gravity forms etc.
- Try to channel your buyers, recently I’ve been “hiding” my support a little, put a support section at the bottom of your documentation only, define your terms in it and then finally link to your support tickets.
Too easy to abuse. -1 from me