Posts by tommusrhodus

1184 posts How's the surf doing?
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tommusrhodus says



What about the authors who provide 10-15 different skins with the single WordPress theme purchase?
Although it’s over-the-top, 15 skins is a theme feature, not a paid service that one would be giving away for free.
Not like that, for example there are themes that contain 4-5 completely different layouts and skins. Check out the second most popular theme on this weeks popular list.

I know the theme you’re talking about ;) but again, even with 1000 layouts and skins, this is still a theme feature, not a service being given away for free.

1184 posts How's the surf doing?
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tommusrhodus says

If changing the color of a link or providing assistance with installation is not support then what’s support? I personally will never stop providing help that doesn’t go beyond 5 minutes. That’s just good service and in the long-run it will help more.

Hey Cristi :)

Thanks for commenting, I totally agree that good support = happy customers = more sales, and I love supporting my customers.

What I mean is, would you ever be happy to advertise “Free WordPress Installation on Your Server” or “Free Theme Installation & Demo Data Setup” on your item page?

Of course small CSS changes & help with installation count as support. I’m talking about marketing tactics on item descriptions advertising WordPress Installation, or theme install & demo data as default features of buying that theme.

For me that goes beyond support, but the more authors that do this, the more authors will need to do this just to keep expectations up (I’m talking long term here) which will lead to many more support tickets / requests etc.

1184 posts How's the surf doing?
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tommusrhodus says

What about the authors who provide 10-15 different skins with the single WordPress theme purchase?

Although it’s over-the-top, 15 skins is a theme feature, not a paid service that one would be giving away for free.

1184 posts How's the surf doing?
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  • Sold between 250 000 and 1 000 000 dollars
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tommusrhodus says

Short & Sweet: If you’re giving away WordPress install, theme install, modification services etc. for free with a theme purchase (and noting this in the sales description), then you’re cheapening a product that’s already priced extremely low.

Remember that the actions of a few authors can set precedent for the rest of the community over time. In my opinion actions like this will doom the community and the overall micro stock sales structure of Themeforest very quickly as customers expectations rise above what is possible for the already low cost of themes.

In short, you’re already selling a $2k+ product for $40, please consider if adding in these free services is truly worth the few extra sales, or if the long term effect of this could be detrimental overall.

1184 posts How's the surf doing?
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tommusrhodus says

I think that i’ll settle with adding a message like “if this is a new install, dismiss this message” :)

Sometimes the most simple option is also the most effective :)

1184 posts How's the surf doing?
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tommusrhodus says

Sweet, thanks for coming back on this :)

The faster the better really, but we all know that already!

Cheers CB

1184 posts How's the surf doing?
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tommusrhodus says

How about this idea. You make it well known in the item description, on your support page, and the documentation that buyers get support for a limited period of time (e.g. 90 days). Make it clear what types of requests are included (e.g. setup, pointers on using options, etc.) and what is not included (e.g. modifications or new features). Bug reports can have no time limit if you want. After that time ends, if the user wants more support, they can purchase another license to reset the clock. You could even offer enhanced support (e.g. faster response time, higher priority, chat, longer support period) for extended licenses.

Whilst that’s a good idea, without any backing from Envato, any author that implements this will be met with a backlash from buyers, guaranteed.

This change needs to come fundamentally from Envato, or you’d need to do it on your own theme shop.

1184 posts How's the surf doing?
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tommusrhodus says

How you do you know that they purchased a single license? Do you see this somehow or are you asking them? How do you ask them?

I’ve been able to notice it more since the Ticksy 2.0 beta. Now that you can see in the ticket how my tickets that buyer has opened. So I’m usually ticked off by a ticket like “Can’t import demo data” so I open the ticket, notice the purchase was about 6 months ago and check their previous tickets against the new, and there it is, 2 (or 3) different URLs over the history.

What I ask then is that they paste both license codes into the ticket for me to verify (Revaxarts dashboard plus), usually this is met by confusion over the license terms from the buyer.

1184 posts How's the surf doing?
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tommusrhodus says

Hey all,

Anyone else noticing this? It seems to be happening more and more that a buyer will ask for support on a 2nd or 3rd URL with only one purchase of the theme.

It would be interesting for Envato to properly address this as most buyers are surprised when I point out that multiple licenses are required and redirect them to the licensing page appropriately.

Just wondered any other authors experiences with this? :)

1184 posts How's the surf doing?
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tommusrhodus says

Hey there,

Contact Mike on the progression studios support forum here:

http://support.progressionstudios.com

These are the general themeforest forums, not for specific item support.

Cheers

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