Posts by tommusrhodus

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

I have mine like this:

<title><?php wp_title('| ', true, 'right'); ?></title>

With no issues, maybe you’ve got some hidden characters in your title tags there?

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

Of course you should use a PHP version for local development, and included in the download, but, you need to have a full, native HTML version available for buyers (no header.php) as well.

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

...your page size is 35mb!

Don’t upload 6mb images to a site :)

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

but satisfied customers come back and buy more, knowing they’ll be supported (within reason) post-purchase.

Not to wade in here, but it’s the within reason point that we’re trying to figure out here. I use the support I give buyers as a cornerstone of my business here, and I take it very seriously, and you’re right, buyers love it and come back for more themes of mine because of it, which is awesome for everyone involved.

What this whole discussion is about is moderating this support a little more, and teaching Envato how to help us authors to moderate this. For instance, I had a buyer open 43 support tickets in 14 days, each for issues either created by them or for questions their “client” had, I responded each time even if it was “no, sorry.”

The thing is, was this too far? This is part of what we’re trying to manage here (I hope) to find a way of making support more sustainable, so that buyers can receive an even better buying experience, and authors don’t feel too crushed under the weight of supporting their products :)

Regarding the 43 tickets person, as I always say, 99.9% percent of buyers here are absolutely awesome, and make me smile all day long, but the 0.1% (43 tickets) can have a real big effect on how a business is run on a day to day basis.

I’m hoping (like we all are) that these moves from Envato are going to improve the experience for absolutely everyone, and I do think that will require some kind of recurring income model to properly achieve.

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

You can contact support, but, looking at the theme, $58 is right, the lowest you’ll get is $53 but they rarely reduce prices.

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

You can do this with the next sibling selector:
.info_box_style4 .icon_style4 + .info_box_style3_content {
    padding-left:70px;
}

This is the correct answer :)

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

+ about a billion for OwlCarousel, love it :)

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

These are general forums, if you need item help consult your included documentation which will have ticket details or similar.

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

Look up cmb2 for metaboxes

1674 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

Your WordPress version is below WP 3.5, so you’re well over a year out of date, get that updated and the theme should work just fine :)

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