Support is inevitable on here, it’s a constant battle so just try not to let it overwhelm or overburden you. That’s the best advice I can give
In terms of reducing, you’re going to struggle to do this, the longer you’re here and the more you sell, the more support you will have.
Mix that in with a buyer base thats turning to end users rather than developers and trust me, support is getting harder with each coming month I’m finding.
I have a buyer who has bought the theme 3 hours ago, has never once worked with the web, doesn’t have a domain name, doesn’t have hosting and has never used WordPress and is now expecting me to help them through every step of the way of this, for $40…
Anyway, I agree with Snoopy, make some screencasts
The envato already blocked that user and the license i’m sure.
Thanks for your reply. Buyer got the template and he finished his work already, I think !! Now what is the benefit to block or unblock the user, thats my question
Don’t stress it, move on and forget about this. Reversals count for about 0.1% of total sales, don’t let it get to you
I just got 2 in a row (had 1 last month, this is the first 2 this month) but seriously, they count for almost nothing in terms of your sales, relax and get working on the next big thing!
4th of July was actually great for sales for me, but this week (mon-wed) is about a 50% drop at the moment.
That being said, month is still on target for me at least so perhaps a drop in stability of sales rather than true sales amounts.
I’ll put in a pull request for pluggable functions I’ve written in my version of AQPB, then you can plug the columns class and convert it to bootstrap or whatever really simply from within the theme
I highly recommend you hire a freelancer or developer to help you, just because WordPress and themes are simple (to a developer, or regular user) doesn’t mean you will succeed with absolutely zero knowledge on the subject.
To watch a video and quote “Alien Language” can only mean your technical knowledge is at absolute zero, this is not a problem, but understand that in situations like this you’d likely need to hire someone to help.
You wouldn’t build a house if you didn’t know how to lay bricks, you’d hire someone instead
haha, people speak about insurance.
I mean indemnity insurance for us authors. It occurred to me that a developer using a theme, if they considered it bugged, may be able to try and sue for lost time. Indemnity insurance covers you in such situations, I was just wondering if any authors had though about it / bought it?
I was thinking about indemnity insurance the other day specifically because of things like this, has anyone ever considered it?