I’m really sorry to do this in the forums, but I’m looking to get this resolved ASAP (understandably).
A buyer has informed be the “Purchase” button on my latest item does not work, I’ve opened a ticket for this here: 45024, clicking the button results in “This content cannot be loaded”, similarly I cannot edit the theme as I have errors saying “WordPress Theme needed”, “Main files needed”.
I wish I could say this is the first time this has happened, but it isn’t, and right now I have confused buyers wondering why I cannot sell them the theme?
Anyway, I know the forums aren’t for this, there is a support ticket in place, but I’m obviously looking for a quick resolution to this so that my theme is able to actually sell whilst it’s still on the homepage
Flagged for staff.
Multilingual should never be built into the theme, if that theme were submitted with the current standards it would be rejected, there’s loads of plugins that do this, the most famous and most supported being WPML.
I think it’s safe to say that every author here is looking for some solution to the unlimited free support issue that we have, but this isn’t the way to go, so far at least.
I think an author survey needs to be done, if you’re worried about the size of the survey, just do Elite authors (reason: we have more support customers and likely have faced more issues related to support) and ask us what we need to make this happen, as so far, December the 1st is going to be a grim day.
Please, please consult authors on an issue as big as this, we have feedback to give, and with a structured survey that feedback can be given in a structured, honest, and digestible way.
EDIT: The short version of my answer for a survey like this would go like this:
I’m 100% for these changes, even the 30% that Envato inexplicably gets only if you include a support system built right here on Envato Marketplaces. This idea will work, but only if I can provide support right there on the items. Sending buyers to an external support site (which I’m paying for) whilst maintaining this system is going to be a nightmare for authors.
For us, this easy solution would work best:
1) Buy item with support (get all updates and can ask questions)
2) Buy item without support (get all updates but can’t ask questions)I think the 6 month time limited support just confuses everyone.
^ this, it’s the most simple option, manages buyer expectations perfectly, and doesn’t have the awkward “please purchase more support credits to open your new ticket” issue that’s guaranteed to cause us issues.
WordPress has a full built in theme options panel:http://codex.wordpress.org/Theme_Customization_API
Here’s what I would do:
Set your masonry items heights using CSS, and apply your images is background images with background-size: cover, that way the image sizing will be automatically handled by the browser, and you can always guarantee the item size.