Odin_Design saidThat doesn’t make sense to me. Isn’t the Envato imposed pricing level based on functionality, so for example, a theme that supports WooCommerce or BuddyPress, is worth more than one that doesn’t? Therefore, isn’t the support burden similarly increased, at least theoretically? What’s not clear is why they think THEY deserve more.
The support value of a $48 wordpress theme should be the same as a $58 one! They are both the same kind of support, wordpress support! An author with both items will be selling his time for two different rates! It’s ridiculous!
Well, right now we have multipurpose themes that are priced the same as niche ones, you can read a little more here: http://graphicriver.net/forums/thread/envato-market-price-changes-/188973?page=11
The support burden does not depend on the theme, but on the buyer. If a buyer asks basic WP support questions on both $48 and $58 items, both authors will be answering the same thing for a different price.The same thing goes for wordpress plugins, for example, for a $16 plugin, the 6 extra month of support will be $4.8 (30% of item price). Minus the envato “cut” (30%) = $3.36. Do you really belive that $3.36 is a fair price for 6 months of support?
I’m not sure why you will quantify your time by dividing hours spent doing support with the extra income you will soon be making. Surely the figures will never add up.
Nobody is saying you have to work more or perhaps we should start dividing the hours spent doing support today as it stands, by 0 (zero) income ? no, of course not.
It’s not the sale of 1 item that pays for the support, but the sale of many. Likewise, not every customer will want support but a handful. it’s a system that just works.
The goal here from what I understand is to minimize the support burden by limiting it to 6 months and to make some income on extensions. It is not to sell your time. Again, nothing changes from the support you are providing today.
So whether someone gets more because their item costs more is irrelevant. Think of it as a software license renewal fee if you may where you are only renewing the channel of communication you have with the author.
That’s my view on the subject and look forward to September.
You can use Microsoft Expression Encoder 4 which is a complete app for doing screencapture.
The expression suite is now free and while Microsoft is no longer continuing it’s development, it’s already got all features to cover all basic usage. Been using it for some years now, great apps.
Lookup YouTube for tuts to get you started.
blitzgeek saidAny clarification over this? This may happen.
And again – that’s why i asked: If an update breaks the website/installation….what will happen? Do i receive help in such a case only if i own a support pack? That would not be logical.
Why buyer should pay for a bug?
If you do not have a support pack and the update breaks your site, it probably breaks for others as well so:
- Wait for a fix, someone else probably reported it.
- Nothing stops you from reporting this in the comments. Don’t expect a response as your support has run out but we read all comments regardless. I always give my customer the option to have the update send to them directly. Support pack owners will have this privilege now versus waiting for it to be up on codecanyon if they reported an issue.
- Down grade to the previous version. You have a backup right?
That said, for issues of this sort you will likely receive a response from me anyway. I am not alone when i say, customer complaints that are handled well are more likely to be more loyal than any other customer and might even purchase a support pack.
That said, you are not paying for a bug when an update breaks your site. In fact, you are not paying for any further updates. Updates are free.
Awesome work guys! looking forward to September
I personally did not find asking for ratings helped. In fact, I kinda got the feeling asking for them had more of the opposite effect. I feel that buyers will make up their own mind on wether or not they will rate a product. What does have a positive impact on the number of ratings is providing outstanding support and going above and beyond for your customers when they’re facing issues. Combine this with making sure buyers are aware of the possibility of rating your products and you should see an increase in ratings.
I too have had the same experience as chilly_orange
You have no control over the process and it depends entirely on your client. The only way to influence the process is through good support and improvements on your item over time.
thank you for your answers guys, i think my megamenu has some unique features that dosn’t exist here. I can see that my megamenu is much better and unique than some approved megamenu in the wordpress category.
The items you are seeing that aren’t as good as yours, which is a subjective observation by the way, is because those were submitted before the saturation. You are simply late to the party.
To minimize your damages, you can try to move into under served categories by perhaps creating a larger item that uses your megamenu. Good luck
Hi, it’s already explained in the FAQ. Look up the following section: Is my license transferable
In each of the general use case where a license transfer takes place, your particular use case is not listed. This is because you’ve already transferred the license to a client. The chain ends there. The client in turn does not have the right to resell to someone else. It does not matter if you have the regular or the extended license.
In your case, there are 3 parties. YOU. Your client. Your clients client. No can do I’m afraid, but do contact support like GDragoN states. This is a legal matter and they are the only ones that can give you an authoritative answer.