Posts by UXbarn

381 posts Keep Walking
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UXbarn says

Awesome! Thanks for the update. :)

381 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

Hey there, yet i have 2 rejects…

Please anyone explain main differences between soft and hard rejects, ?

What kind of rejection is this? Unfortunately, your submission “tiem description” isn’t ready for ThemeForest and cannot be resubmitted as it did not meet our minimum requirements for quality and/or marketplace policies. In order for submissions to be considered for sale they must be of high aesthetic and technical quality, unique to our library and cannot be in violation of Envato’s policies. Please see our Knowledgebase for more information: http://support.envato.com/index.php?/Knowledgebase/Article/View/399/57/

This is hard rejection. If you get soft-rejected, you will also get some feedback from the reviewer what to fix and your item will be in the “Hidden” tab.

381 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

Thanks so much for your sharing, Mel! :)

381 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

Thank you, Tahir. :)

381 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

@FlatKing – Thank you so much for your advice. :)

I guess I should have to start planning and drafting things to do for this now.

381 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

Hi guys,

I’m thinking about finding someone to help me on the support tickets so I can focus on the new products and other stuff. But I’m not sure how to start and I have some questions like:

  • How do you guys hire and pay someone? Daily, monthly, per resolved ticket, etc.?
  • Is there any contract signed?
  • What if you find out that the people you hired are not good enough in term of support, do you just dismiss and looking for someone else?
  • How do you quickly know and fix the bug as now there are staff handling the support tickets for you (if you answer the tickets by yourself, you can know immediately that the issue is a bug or not).

Could you please share and give me some advice?

Thank you!

381 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

LOL. That’s brilliant! :D

381 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

Thanks @Matthew! Can’t wait to read your article! :)

381 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

Not good. :(

381 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

I use a modified version of the importer plugin and changed the class name so it doesn’t conflict. You can also make it look almost exactly like the demo by using use add_option() in the importer to import data into your options panel such as social icons, fonts, colours, settings and other things that the importer wouldn’t usually do.

You can also use set_theme_mod() in the importer so it also sets the menu location, something the default importer doesn’t do.

I might post an example if you guys are interested.

EDIT: Also 1Click demo installers can drastically cut down your support tickets. It is definitely something to look into.

+1 too. Really interested. :)

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