I’m thinking about finding someone to help me on the support tickets so I can focus on the new products and other stuff. But I’m not sure how to start and I have some questions like:
- How do you guys hire and pay someone? Daily, monthly, per resolved ticket, etc.?
- Is there any contract signed?
- What if you find out that the people you hired are not good enough in term of support, do you just dismiss and looking for someone else?
- How do you quickly know and fix the bug as now there are staff handling the support tickets for you (if you answer the tickets by yourself, you can know immediately that the issue is a bug or not).
Could you please share and give me some advice?
LOL. That’s brilliant!
Thanks @Matthew! Can’t wait to read your article!
I use a modified version of the importer plugin and changed the class name so it doesn’t conflict. You can also make it look almost exactly like the demo by using use add_option() in the importer to import data into your options panel such as social icons, fonts, colours, settings and other things that the importer wouldn’t usually do.
You can also use set_theme_mod() in the importer so it also sets the menu location, something the default importer doesn’t do.
I might post an example if you guys are interested.EDIT: Also 1Click demo installers can drastically cut down your support tickets. It is definitely something to look into.
+1 too. Really interested.
Low sales + so quiet today.
So, is this the reason why I still haven’t got my money today?
Anyway, is it true seriously?
I’m waiting too.
What!? With no safety? This is cool but too much crazy!
Thank you @Eric, @TommusRhodus.
PHP version sounds make sense for my case. One of my buyers tried it on different hostings and the issue did not happen on another except the first server. Anyway I did not check the PHP version but it should be a major factor among the different servers/hostings.
Do you know how can PHP version has something to do with the customizer, I mean something under the hood? Just curious about it.