Posts by VF

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

My suggestion is to mark every author with the badge “Author Provides support” – “Author Does Not provide support”. It will be easier for buyers and authors. Buyers will know what they are buying and everyone will be satisfied.

This info already available in Support tab of every item. But instead of conveying support availability message to the buyers, the very presence of tab raises expectations – before purchase. Even the new policy of mandatory-support will result in the same way. This can become more of an advertisement than a commitment.

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

For this loooooong post. My answer is… See the price. Don’t count other’s profit. Because we never know how much someone invested before making certain profit.

ThemeForest’s current business model is microstock and not a hardcore Theme supportive platform (see the fact that TF & VH doesn’t differ in many aspects). From one point of view, authors are responsible for essential updates – however the guarantee comes only when the platform itself hard-wired for Theme market, support and update. Currently its not hard wired but just a high traffic street.


Why should we allow this to continue to happen? Can’t Envato take control?

Buyers have the choice of picking what they feel as reliable theme / author etc. Buyers have to do basic research before buying. Envato’s role can be improved by making the search process easier and highlight qualified items in different ways. For example, by measuring average response time, update frequency and reasoning etc. All these requires investing on proper tools.

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

Hi again

We got a great view of the different opinions, options and preferences in relation to a support model through the (many) forum posts we received over the last 10 days and we’re considering those too.

As Collis mentioned in the “timeout blog post”, the idea of the survey is to understand support behaviours to add to the research we had already done. We’ll be doing the same in the buyer survey.

Thanks to those who have done it already….much appreciated!

Looks like the survey is missing some very crucial questions. I just created few questions that will not only bring valuable data but raise the eyebrow of both buyers and author at the time of making the item support mandatory. Examples:

1. While supporting your item, do you answer all the question of buyers or answer only selective ones that you believe as relevant to the item?
A) All, B ) Selective

2. If a buyer asks same question on comment section, email and external support channel – which way your answer will go through?
A) Comment, B ) email, C) External, D) Through all.

3. Do you have priority orders while answering support? If any, what that would be:
A) First come first served basis, B ) Based on severity of issue, 3. Based on how relevant the question is to the item.

4. In case a buyer asks same question 2-3 times within 24 hours, do you give more priority to the question and halt answering others?
A) Yes, B ) No

5. In case you mention/advertise your support response time on item page, do you feel you manage it successfully for all requests. What would be success rate you belive?
A) 100%, B ) More than 80%, C) More than 60%, D) Less than 60%

Without asking or addressing the above kind of questions, it is a surprise to make a proposal of making it mandatory. There are too many things that requires to be proactive before claiming/committing 72 hours response time. (Read the question 4. That will more likely happen)

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

Just completed the survey. The only good thing about recent activities of Envato is asking more questions about “item updates” and improvements rather than plainly sticking with item support / answers.

Related note, if the change log feature added to item page and the log has categories such as “Bug Fix”, “Added feature”, “Compatibility upgrade” etc, then the system can easily gather data and realize the actual pattern of item updates / improvements. This will help everyone including buyers, authors, reviewers and system. Since every update of items pass through reviewers, this kind of surveys are unnecessary.

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

This one. You will get a glimpse if you read whole thread (just 2 comments) :)


Do I get away with saying I’m a time traveller from the future here, or should I just admit to messing up?

I think I messed up :)

Thanks MhW
6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

:)

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

Envato should set a minimum price, and allow authors to set any price above that. There should be no maximum. It’s pretty terrible and ridiculous that no matter how much effort or quality you pour into an item it will always be priced within 10% of every of item in the same category.

If you make an absolutely revolutionary WordPress theme it will be at most $10 more than the average. In no sense does this benefit ingenuity and creativity. Envato has claimed numerous times that it’s illegal in Australia to discuss pricing in the open. Maybe so. But what about artificially limiting the control authors have to maximize their (and by extension Envato’s) profits?

Some authors will overprice. Most will settle near the minimum, which should match Envato’s minimum standards for quality. I would price way higher and I think many authors could sell that value if there was an incentive to.

Let the free market decide what is valued.

+1 Bump this.

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

Now that the item prices have been raised and the fee has been removed, you will receive extra commission on every sale. So if your item has a $2 price increase, and you sell 1000 copies again, you will now be receiving an extra $1000.

^ When they increased prices, the reason mentioned was not about this surcharge thing but another. See the reason mentioned in the blog:

As our authors continue to produce some of the highest quality creative work available anywhere online, this price change will help ensure they are able to continue to produce and maintain the best content possible for our community’s creative project needs.

Personally I wouldn’t complain Envato for taking surcharge but it doesn’t show professionalism when their announcements lack clarity and openness. Of course if the surcharge got removed completely in short span, then we can appreciate these steps.

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

I see this announcement not made in author dashboard. Why? Not actually important?

Isn’t this actually a change implemented already since our earnings page and statements differ now? In fact this announcement informs the fact that surcharge will not credit to author earnings. So worth informing to authors as well as buyers.

[Just requested staff reply]

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says


Ah yes so another thing on authors so why are we paying for…. ah wait no… actually we are not paying 30% now any more aren’t we… we pay a small fee for the platform. :)

Mhm.. we never actually paid anything. Buyers always did and we get a share. So we must be happy we’ve been paid and agree with anything they come up and be grateful. Shame on us we sometimes dare to rant… :)

This thread (and the one gathering data one too) is no more sticky so… not important anymore?? :)

Looks like you understood the right message from these 2 announcements :D

As I repeat again and again, I wouldn’t be surprised if someday Envato says that buyers are actually paying 30% as fee and Elite authors paying nothing.

by
by
by
by
by
by