Let’s continue as before
Best forum comment of the year!
Dangerous! Some of the buyers are already not looking at the help docmuents, FAQs before contacting. This option will encourge them to continue without hasitation!
The result of programming all the times in error sensitive AS3 . Just remove the … and you have the right link!
I got the highest score : a file 7 rejectedApproved at 8th attempt?
I hope the delay issue will be fixed soon. So far I couldn’t see my comment for the past 10 minutes and I guess I can’t edit it after when it displays!
I’d say 10% is possibly a little low when dealing with a template.
Definitely. Comparing to small utilities, templates has chances to require more support regardless of editability of file.
I wonder if the reviewers all the times checks the previews or not. The above link is an example that shows either reviewer has no control over fixing the error or they missed to see. In case if they have no way to fix that, why not they themselves contact the staff to fix that?
Sorry as I like to answer in a different format. As per my experience with 2 regularly selling files, support request comes from around 10% of the buyers. (it can be around 15% intially at the time of uploading the file and until couple of weeks)
- So for every 100 sales, I receive around 10 to 15 emails / comments.
- Among those, around 5-6 requests gets solution through one or two email replies (assume 5 to 10 minutes to reply each).
- Remaining buyers needs 10 to 20 minutes work/help (or even debugging their html!) which doesn’t seems to be a problem. Most times, those are repeated queries so I just send a file that already made for another buyer with similar request. I don’t charge from them as I afraid that can make them to expect more on support. However, rarely in somecases I mention it is not possible and in some cases they find solutions themselves through comments page.
- Occasionally receiving 2-3 nightmare requests per 200 sales which most times starts as if a simple request but ending unexpectedly with 3-4 hours of work. I don’t charge them. Not to blame the buyers but I feel this is due to nature of our field or our fate!
So if I calculate the time I spent for support, it is around 5 to 7 hours in a week if that produces around 100 sales. Regarding the features, I think repeated queries from buyers are very helpful to understand the market needs and make updates.
Regarding usage of file that created on custom freelance works, as the stock item needs different kind of requirements such as scalability (to make updates!), design simplicity and different way of testing which obviously makes it to code from the scratch. So my answer is yes I alter it completely.
Hell is around the corner.. always backup..haha yes!
After so many chaotic experiences, I stopped even seeing the peripherals for the past 2-3 years. Switched to branded computers and living peacefully